Job summary
The post holder will lead the implementation of a range of access initiatives as outlined in the NHSE document - Primary Care Access Recovery Plan.
The initiatives are focused around introducing a total triage model into general practice and primary care networks (PCNs) where patients are assessed by the most appropriate person and managed accordingly.
This role is essential to the overarching ICB Primary Care strategy in continuing to deliver record number of appointments within primary care to meet unprecedented patient demand for services.
Main duties of the job
Specific initiatives the post holder will be responsible for are as follows:o Delivering against the PCN DES requirements for extended access. This includes performance management of PCNs.o Winter and surge planning to ensure primary care has sufficient operating models and capacity throughout winter and other times of the year.o Delivering on the Recovery Plan around change management interventions and support across all practices.o Working closely with colleagues in digital and IT to ensure that practices and PCNs have the infrastructure required.o Be responsible, as the organisation's subject matter expert, for the interpretation of national and regional primary care policies around access and translate them into local delivery. Maintain a good knowledge of emerging policies from NHSE.o Develop plans and identify and assess opportunities, mitigate threats and deliver the NHS's strategic objectives for recovering access to primary care.o Participate in relevant internal and external working groups/projects, services and initiatives to provide project, information and analytical advice and expertise.o Lead the creation and implementation of information systems for collecting, evaluating and interpreting large volumes of intricate data on expenditure to inform the short-, medium- and long-term strategies.
About us
NHS South West London Integrated Care Board (ICB), as part of South West London Integrated Care System (ICS), is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our six boroughs: Croydon, Merton, Kingston, Richmond, Sutton and Wandsworth.
Each ICS consists of two statutory elements:o an Integrated Care Board, bringing the NHS together with its partners locally to improve health and care serviceso an Integrated Care Partnership (ICP): the broad alliance of organisations and representatives concerned with improving the care, health and wellbeing of the population, jointly convened by the ICB and local authorities in the area.
ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of integrated care systems (ICSs):o to improve outcomes in population health and healthcare;o tackle inequalities in outcomes, experience and access;o enhance productivity and value for money and;o help the NHS support broader social and economic development.
NHS South West London Integrated Care Board decides how the South West London NHS budget is spent and develops plans to improve people's health, deliver higher quality care, and better value for money.
Job description
Job responsibilities
Please see the attached job description and person specification for full details of the duties and responsibilities of the role.
Specific initiatives the post holder will be responsible for are as follows: Delivering against the PCN DES requirements for extended access. This includes performance management of PCNs. Winter and surge planning to ensure primary care has sufficient operating models and capacity throughout winter and other times of the year. Delivering on the Recovery Plan around change management interventions and support across all practices. Working closely with colleagues in digital and IT to ensure that practices and PCNs have the infrastructure required. Be responsible, as the organisations subject matter expert, for the interpretation of national and regional primary care policies around access and translate them into local delivery. Maintain a good knowledge of emerging policies from NHSE. Develop plans and identify and assess opportunities, mitigate threats and deliver the NHSs strategic objectives for recovering access to primary care. Participate in relevant internal and external working groups/projects, services and initiatives to provide project, information and analytical advice and expertise. Lead the creation and implementation of information systems for collecting, evaluating and interpreting large volumes of intricate data on expenditure to inform the short-, medium- and long-term strategies. The postholder will be responsible for utilising, and supporting the team to utilise, national information systems, to facilitate effective contractual processes, data collection and declarations and ensure timely payment for practices with regards to specific access workstreams. To liaise with leads across SWL working on improving primary care access to share best practice.
Job description
Job responsibilities
Please see the attached job description and person specification for full details of the duties and responsibilities of the role.
Specific initiatives the post holder will be responsible for are as follows: Delivering against the PCN DES requirements for extended access. This includes performance management of PCNs. Winter and surge planning to ensure primary care has sufficient operating models and capacity throughout winter and other times of the year. Delivering on the Recovery Plan around change management interventions and support across all practices. Working closely with colleagues in digital and IT to ensure that practices and PCNs have the infrastructure required. Be responsible, as the organisations subject matter expert, for the interpretation of national and regional primary care policies around access and translate them into local delivery. Maintain a good knowledge of emerging policies from NHSE. Develop plans and identify and assess opportunities, mitigate threats and deliver the NHSs strategic objectives for recovering access to primary care. Participate in relevant internal and external working groups/projects, services and initiatives to provide project, information and analytical advice and expertise. Lead the creation and implementation of information systems for collecting, evaluating and interpreting large volumes of intricate data on expenditure to inform the short-, medium- and long-term strategies. The postholder will be responsible for utilising, and supporting the team to utilise, national information systems, to facilitate effective contractual processes, data collection and declarations and ensure timely payment for practices with regards to specific access workstreams. To liaise with leads across SWL working on improving primary care access to share best practice.
Person Specification
Education / Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
- Evidence of continued professional development
- Member of relevant professional body
Knowledge and Experience
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Significant experience of successfully operating in a politically sensitive environment
- Problem solving skills and ability to respond to sudden unexpected demands
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
- Demonstrated experience in a Healthcare environment
- Experience of setting up and implementing internal processes and procedures.
- Experience of managing and motivating a team and reviewing performance of the individuals.
Skills and Abilities
Essential
- Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level
- Good presentational skills for conveying complex concepts and use persuasion to influence others
- Ability to understand a broad range of highly complex information quickly and making decisions where opinions differ/no obvious solution
- Intermediate (or advanced) Keyboard skill - ability to use Microsoft Office package at intermediate (or advanced) level.
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery
- Demonstrated capability to plan over short, medium and long -term timeframes and adjust plans and resource requirements accordingly
- Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales Interpreting national policy for implementation
Other
Essential
- Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary
- Demonstrates commitment to NHS and organisational values and behaviours
- Demonstrate commitment and role model behaviours and actions that support equality, diversity, belonging and inclusion
- Strong compassionate and inclusive leadership
Person Specification
Education / Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
- Evidence of continued professional development
- Member of relevant professional body
Knowledge and Experience
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Significant experience of successfully operating in a politically sensitive environment
- Problem solving skills and ability to respond to sudden unexpected demands
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
- Demonstrated experience in a Healthcare environment
- Experience of setting up and implementing internal processes and procedures.
- Experience of managing and motivating a team and reviewing performance of the individuals.
Skills and Abilities
Essential
- Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level
- Good presentational skills for conveying complex concepts and use persuasion to influence others
- Ability to understand a broad range of highly complex information quickly and making decisions where opinions differ/no obvious solution
- Intermediate (or advanced) Keyboard skill - ability to use Microsoft Office package at intermediate (or advanced) level.
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery
- Demonstrated capability to plan over short, medium and long -term timeframes and adjust plans and resource requirements accordingly
- Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales Interpreting national policy for implementation
Other
Essential
- Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary
- Demonstrates commitment to NHS and organisational values and behaviours
- Demonstrate commitment and role model behaviours and actions that support equality, diversity, belonging and inclusion
- Strong compassionate and inclusive leadership
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.