Job summary
The Senior Operations Manager will bring a successful track-record in an NHS SEL SCC function combined with a passion to successfully deliver the day to day management of urgent and emergency pressures across the SEL ICS, understand local system action to provide assurance and escalation where additional support is required. The postholder will support the Lead operations Manager in the day-to-day oversight of system pressures across the ICB footprint, deputising as required. They will lead delegated pieces of work relating to the preparation of System Resilience plans, recovery and improvement plans across the system. They will be one of the senior contacts for NHS England on matters of assurance, planning and delivery in the context of daily UEC operations. The post holder will act as line manager for the operations managers within the Operations Centre Team.
Main duties of the job
The postholder will be one of the senior contacts with hospitals across SE London on issues relating to surge/UEC management and will need to provide assurance to key stakeholders, including providers, ICS and NHSE. They will work closely with CCGs on Emergency Planning, Preparation and Resilience (EPPR) and on day-to-day issues regarding interfaces between acute Trusts and social and community care providers. The post holder will be at times required to deputise for the Associate Director and Lead Operations Manager for UEC Operations/Incident. The post holder will be required to work weekends and act as the Senior Manager on call as part of an agreed rota.
This post is open to internal applicants only.
About us
The South East London Integrated Care System (ICS) brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark - our Places.
Our partnership brings together six local authorities, over 200 general practices (operating within 35 Primary Care Networks), Guy's and St Thomas' Hospital NHS FT, King's College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and the Maudsley Mental Health FT and Oxleas FT. Importantly, the ICS seeks to be connected to the communities we serve (circa 1.92m residents) and work with the widest possible range of community, voluntary and third sector groups and organisations in each borough. The reach of our NHS provider portfolios extends beyond the borders of the ICS, across London, the south of England and nationally for some services.
Our vision for the ICS is a highly performing, sustainable system that looks after its staff, responds to its communities and takes action to reduce the inequalities they experience. As a new organisation we have developed a system development plan https://www.ourhealthiersel.nhs.uk/SDP-8-November-2021.pdf that outlines the way in which we seek to operate and the steps we will take to realise the full potential of our partnership.
Job description
Job responsibilities
- Supporting SEL to improve and achieve local A&E targets working closely with borough leads
- On-Call support for SEL (to support the Directors on-call) during working hours, participating in daily calls and implementing any actions. Acting as first on call (SMOC) out of hours to resolve operational issues.
- Coordination of responses to NHS England on urgent care matters, and development of remedial action/recovery plans (in liaison with local urgent care leads) to ensure alignment across SEL
- Support on Winter Planning for SEL urgent care services, in close liaison with local urgent care leads and providers. This will include submission of assurance documentation, recovery plans and ad hoc requests
- Active participation in Urgent Care Working Groups and Urgent Care Networks across SE London
- Liaison with LAS regarding pressures, and participation in pan London groups.
- Liaison with NHS England in relation to centralised commissioned services to ensure appropriate communication to assist with reduction in pressures across the system
- Working with local urgent care networks and borough leads to assist with trouble shooting/action plans to alleviate bed pressures, and acting as a liaison point where appropriate
- Reporting to AD Operations, Director of Planning, Directors on Call and Urgent Care Working Groups as appropriate including escalation of issues and risks, including appropriate mitigation strategies
- Participating in a London wide Surge Leads Group to share best practice and align policies.
- Working with key stakeholders and urgent care leads to enhance robust reporting process for urgent care data across SEL
- Liaising with providers to develop a pan SE London Surge Plan.
- Matrix Management of whole systems team in relation to surge management.
- Provide line management for the surge management function as required.
- Manage patient repatriation process from tertiary to local acute hospitals.
- Provide day to day line management of Deputy Surge and System Resilience Managers
- Support the flow of Mental Health Patients across the system.
- Support and lead response to incidents in SEL as required.
- Lead on the MH surge service evolution.
Job description
Job responsibilities
- Supporting SEL to improve and achieve local A&E targets working closely with borough leads
- On-Call support for SEL (to support the Directors on-call) during working hours, participating in daily calls and implementing any actions. Acting as first on call (SMOC) out of hours to resolve operational issues.
- Coordination of responses to NHS England on urgent care matters, and development of remedial action/recovery plans (in liaison with local urgent care leads) to ensure alignment across SEL
- Support on Winter Planning for SEL urgent care services, in close liaison with local urgent care leads and providers. This will include submission of assurance documentation, recovery plans and ad hoc requests
- Active participation in Urgent Care Working Groups and Urgent Care Networks across SE London
- Liaison with LAS regarding pressures, and participation in pan London groups.
- Liaison with NHS England in relation to centralised commissioned services to ensure appropriate communication to assist with reduction in pressures across the system
- Working with local urgent care networks and borough leads to assist with trouble shooting/action plans to alleviate bed pressures, and acting as a liaison point where appropriate
- Reporting to AD Operations, Director of Planning, Directors on Call and Urgent Care Working Groups as appropriate including escalation of issues and risks, including appropriate mitigation strategies
- Participating in a London wide Surge Leads Group to share best practice and align policies.
- Working with key stakeholders and urgent care leads to enhance robust reporting process for urgent care data across SEL
- Liaising with providers to develop a pan SE London Surge Plan.
- Matrix Management of whole systems team in relation to surge management.
- Provide line management for the surge management function as required.
- Manage patient repatriation process from tertiary to local acute hospitals.
- Provide day to day line management of Deputy Surge and System Resilience Managers
- Support the flow of Mental Health Patients across the system.
- Support and lead response to incidents in SEL as required.
- Lead on the MH surge service evolution.
Person Specification
Education / Qualifications
Essential
- Master's degree or equivalent professional qualification or management experience or Knowledge acquired through experience or training.
- Evidence of continued professional development
Desirable
Experience
Essential
- Demonstrable Experience of working in a Surge Hub or Clinical Operations Centre Environment
- Demonstrated experience of co- ordinating projects in complex and challenging environments;
- Significant experience of successfully operating in a politically sensitive environment
- Comprehensive understanding of Mental Health pathways
- Experience of managing risks and reporting;
- Experience of drafting briefing papers and correspondence for a senior audience;
- Experience of monitoring budgets and business planning processes;
- Demonstrated experience in a Healthcare environment
- Experience of setting up and implementing internal processes and procedures.
Skills and Abilities
Essential
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources;
- Numerate and able to understand complex financial issues combined with deep analytical skills;
- Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2
- Ability to prepare and produce concise communications for dissemination to a broad range of stakeholders as required;
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Experience of performance/contract management in an NHS organisation.
- Experience of managing assurance processes.
- Ability to work autonomously at a senior level.
- Ability and willingness to take decisions and take accountability in own role.
- Self-motivated with a proactive approach to problem solving.
- Ability to promote equality of opportunity and good working relations (providing practical leadership).
- Self-motivated and able to work under own initiative, working on a number of pieces of work simultaneously and deliver to agreed deadlines.
- Ability to move between detail and the bigger picture.
- Demonstrates honesty and integrity and promotes ICB values.
- Embrace change, viewing it as an opportunity to learn and develop. Ability to lead, unify and energise a team through strength and clarity of vision and a strong sense of team spirit.
- Demonstrate a strong desire to improve performance and make a difference by focussing on goals.
Person Specification
Education / Qualifications
Essential
- Master's degree or equivalent professional qualification or management experience or Knowledge acquired through experience or training.
- Evidence of continued professional development
Desirable
Experience
Essential
- Demonstrable Experience of working in a Surge Hub or Clinical Operations Centre Environment
- Demonstrated experience of co- ordinating projects in complex and challenging environments;
- Significant experience of successfully operating in a politically sensitive environment
- Comprehensive understanding of Mental Health pathways
- Experience of managing risks and reporting;
- Experience of drafting briefing papers and correspondence for a senior audience;
- Experience of monitoring budgets and business planning processes;
- Demonstrated experience in a Healthcare environment
- Experience of setting up and implementing internal processes and procedures.
Skills and Abilities
Essential
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources;
- Numerate and able to understand complex financial issues combined with deep analytical skills;
- Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2
- Ability to prepare and produce concise communications for dissemination to a broad range of stakeholders as required;
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Experience of performance/contract management in an NHS organisation.
- Experience of managing assurance processes.
- Ability to work autonomously at a senior level.
- Ability and willingness to take decisions and take accountability in own role.
- Self-motivated with a proactive approach to problem solving.
- Ability to promote equality of opportunity and good working relations (providing practical leadership).
- Self-motivated and able to work under own initiative, working on a number of pieces of work simultaneously and deliver to agreed deadlines.
- Ability to move between detail and the bigger picture.
- Demonstrates honesty and integrity and promotes ICB values.
- Embrace change, viewing it as an opportunity to learn and develop. Ability to lead, unify and energise a team through strength and clarity of vision and a strong sense of team spirit.
- Demonstrate a strong desire to improve performance and make a difference by focussing on goals.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
