Directory of Services Programme Assistant

Job summary

The Directory of Services (DoS) Programme Assistant is a key role within the London DoS team. The team is responsible for administering and developing the NHS Pathways DoS and other DoS digital tools for London on behalf of the five London Integrated Care Boards (ICBs).

What is the DoS?The NHS Pathways DoS is a database and intelligent clinical search tool for all the health services commissioned locally and nationally in England. The DoS is mainly used by NHS 111 Integrated Urgent Care (IUC) to refer patients to the right type of service based on presenting symptoms.

The London DoS team have also been successful in expanding the DoS to other user groups, such as ambulance crews and care homes. The DoS is continuously developing to meet the demands of a stretched healthcare system and this role will be to support its development as part of a fast-paced innovative team.

Main duties of the job

The post holder will offer programme administration support to the London DoS Team.

The individual will need to have excellent communication, prioritisation, attention to detail and writing skills, with a flexible attitude to meet the demands and changing challenges of the services we offer.

The role will involve managing team inboxes, that includes managing feedback from DoS users such as ambulance crews and queries from stakeholders.

Please see the attached job description and person specification for further information.

About us

NHS South East London Integrated Care Board is a statutory body responsible for allocating NHS resource to deliver a plan to meet the health needs of the 1.92m residents within south east London.

We are part of South East London Integrated Care System (ICS), which brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark - our Places. Our partnership brings together six local authorities, over 200 general practices (operating within 35 Primary Care Networks), Guy's and St Thomas' Hospital NHS FT, King's College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and the Maudsley Mental Health FT and Oxleas FT. Importantly, the ICS seeks to be connected to the communities we serve and work with the widest possible range of community, voluntary and third sector groups and organisations in each borough.

The Directory of Services (DoS) Programme Assistant role sits within the London DoS team which is hosted by NHS South East London Integrated Care Board (ICB) on behalf of all London ICBs. The London DoS team is part of the Urgent & Emergency Care Directorate that sits within the Planning Directorate.