HR & OD Project Support Officer

Job summary

The ICB's HR and OD teams work closely together in support of the organisation's workforce, ensuring a high quality, responsive service is provided at all times in all areas of people policy and procedure. Due to a restructure, an exciting new role of HR & OD Project Support has been created.

The post holder will support policy implementation by providing first point of contact People and OD advice and support across a range of issues to include employee relations (attendance management, discipline, grievance, capability, dignity at work), employment legislation, and terms and conditions of service to managers and staff across the ICB.

Where the requirements of a case require the attendance of a representative from the HR function at meetings or hearings, the post holder will provide this support. They will also support managers to undertake employee relations processes in line with People and OD policies and legislation, attending hearings and meetings as required on a case management basis. The post holder will support local service change processes in conjunction with senior colleagues and will also support specific HR projects and initiatives.

This role requires strong organisational skills and thorough, in-depth knowledge of administrative procedures. The role will be busy, and strong time management skills are also essential.

Main duties of the job

The People and OD Project Support role will provide a responsive, professional and high quality, customer-focussed people service to managers and staff across the ICB.

The post holder will support policy implementation by providing first point of contact People and OD advice, and support across a range of issues to include employee relations (attendance management, discipline, grievance, capability, dignity at work), employment legislation, and terms and conditions of service to managers and staff across the ICB.

The post holder will assess the requirements of People and OD telephone and email enquiries and will provide advice or undertake the necessary action required to satisfactorily conclude the enquiry within a reasonable timeframe. In doing so the post holder will respond promptly and courteously to all calls and email enquiries and operate to a high standard of customer service at all times.

Where the requirements of a case require the attendance of a representative from the HR function at meetings or hearings, the post holder will provide this support. They will also support managers to undertake employee relations processes in line with People and OD policies and legislation, attending hearings and meetings as required on a case management basis. The post holder will support local service change processes in conjunction with senior colleagues and will also support specific HR projects and initiatives.

About us

The South East London Integrated Care System (ICS) brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Greenwich - our Places.

Our partnership brings together six local authorities, over 200 general practices (operating within 35 Primary Care Networks), Guy's and St Thomas' Hospital NHS FT, King's College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and the Maudsley Mental Health FT and Oxleas FT. Importantly, the ICS seeks to be connected to the communities we serve (circa 1.92m residents) and work with the widest possible range of community, voluntary and third sector groups and organisations in each borough. The reach of our NHS provider portfolios extends beyond the borders of the ICS, across London, the south of England and nationally for some services.

Our vision for the ICS is a highly performing, sustainable system that looks after its staff, responds to its communities and takes action to reduce the inequalities they experience.