Support Team Leader

Job summary

An exciting opportunity has arisen within South East London ICS for a ICT Support Team Leader. The ideal candidate should have a minimum of 3 years experience in an IT Engineer Role in the NHS.

As a member of the ICT Department, reporting to the ICT Primary Care Operations Manager, you will be expected to provide a high-quality ICT support service to the corporate and primary care staff, and any other organisations that have commissioned ICT services from the ICS. The successful candidate will manage IT field engineers and provide 2nd line technical support to users across the South East London ICS on a variety of issues. You will need to be a service individual who is an excellent team player and ready to take on a variety of tasks including, but not limited to, managing multi-disciplined teams, planning and deploying new hardware, liaising with our customers and 3rd party suppliers, maintaining asset DB, providing expert technical support & advice to the ICT Team and act as an escalation point.

This is a good opportunity to join a highly performing team with a culture of being technically innovative to achieve results, with particular emphasis on improving the technical environment for the ICS, GP Practices and other clients.

Please note interviews will be provisionally held in the week commencing the 15th April and maybe subject to change.

If you require further information please contact Shay Shiva via email shay.shiva@selondonics.nhs.uk alternatively on 0208 176 5400

Main duties of the job

Further to the above, the post holder will also maintain the integrity and availability of core systems whilst developing opportunities for supporting new ways of working for ICS and Sector-wide initiatives. The candidate should have in-depth knowledge of the IT infrastructure and provide support, training, whilst delivering ICT services for service users across South East London ICS.

You will have excellent organisation and communication skills, ability to work efficiently under pressure to support the whole IT team. The candidate will need to have an excellent telephone manner and experience of using an ITIL accredited ServiceDesk and Registration Authority processes including the Care Identity System.

About us

The South East London Integrated Care System (ICS) brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Greenwich - our Places.

Our partnership brings together six local authorities, over 200 general practices (operating within 35 Primary Care Networks), Guy's and St Thomas' Hospital NHS FT, King's College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and the Maudsley Mental Health FT and Oxleas FT. Importantly, the ICS seeks to be connected to the communities we serve (circa 1.92m residents) and work with the widest possible range of community, voluntary and third sector groups and organisations in each borough.

Our vision for the ICS is a highly performing, sustainable system that looks after its staff, responds to its communities and takes action to reduce the inequalities they experience.

Our ICS is a 'system of systems' and the Integrated Care Board (ICB) that supports it will work with partners that come together as Collaboratives for acute physical and mental health care; and as Local Care Partnerships (LCPs) that provide multi-agency leadership to the development and delivery of borough focused care. The ICB will relate to and work with residents and the bodies that serve them at neighbourhood, borough and south east London wide levels.