Urgent Care Support Manager

Job responsibilities

Contract and Service Portfolio

Deliver effective commissioning of urgent care contracts and service areas to support the Urgent Care Programme Lead in the commissioning cycle from strategic needs assessment through to contract management construction, by analysis, preparing reports and maintaining communication with providers and others to enable a complete and up to date picture of performance in the portfolio and ensure that performance is always proactively managed.

Co-ordinating hard data and soft intelligence on the detailed financial and service performance of those contracts and services and ensuring this is visible to the Oxfordshire place at all times, drawing on the agreed business intelligence products supplied by the CSU, the Datix system and feedback from localities and providing written reports and briefings as required.

Undertaking day to day liaison with providers about the Oxfordshire place requirements and keeping them informed and up to date about them, as directed by the Urgent Care Programme Lead.

Undertaking day to day liaison with collaborative commissioners and specialists service commissioners to ensure good co-ordination of commissioner requirements and to share intelligence with them.

Drafting contractual components such contract schedules for sign off by the Urgent Care Programme Lead, working closely with colleagues in the wider directorate and Quality Directorate.

Drafting the substance of performance intervention correspondence for sign off at senior level in conjunction with the CSU, ensuring that performance data is up to date and appropriately referenced and substantiated.

Prepare performance commentary for the Oxfordshire place Quality and Performance Report and for briefings for localities for distribution to practices, ensuring always a balanced and evidence based account of performance.

Prepare performance commentary for inclusion in briefings and presentations for example in assurance meetings with NHS England.

Ensure that Oxfordshire place maintains an up to date understanding of national rule changes or reporting requirements within urgent care.

System-wide Working

Provide project management support in the delivery of the system-wide Oxfordshire place A&E Delivery Board programme portfolio.

Work seamlessly with stakeholders and project leads across the system to support delivery where appropriate and to ensure oversite and assurance reporting to the monthly A&E Delivery Board meetings.

Provide an oversight function to support the A&E Delivery Board Programme Plan Portfolio which will inform the A&E Delivery Board agenda setting by establishing appropriate routes of system escalation. Provide monthly assurance updates and escalation where appropriate against risks and delivery plans.

Manage change / transformation projects which deliver urgent care system plans and priorities.

Manage projects through their lifecycle from initial idea including the development of business cases and service specifications. Projects may be countywide as part of the Operating Plan or smaller scale pilots to develop proof of concept.

Fulfil project management responsibilities ensuring that milestones are met, effective and realistic forward planning is undertaken, risks are identified, and mitigations prepared for acceptance.

Work flexibly across locality, place, and system-wide Oxfordshire programmes.

Management Skills

Essential

• A good listener, calm, able to discern the interests of the other party, bridge towards them and introduce relevant data to support own argument.
• Able to engage with organisational priorities and direction when properly briefed and maintain an agreed organisational position with external stakeholders.
• Highly visible, frequently spending time with people and keeping in touch with the reality faced by colleagues and stakeholders.
• Actively and appropriately involves others to ensure improvement is driven by feedback on patient, stakeholder and staff experience.
• Values and acknowledges the differences in profession, temperament, background and working style and that effective relationships are created and maintained.
• Provides people with the encouragement and self-belief to drive change and transformation.
• Ability to adapt style of leadership around the differing capabilities and motivations of the individuals within team.

Qualifications

Essential

• Educated to degree level or with a comparable educational attainment / experience.

Planning Skills

Essential

• Able to prioritise work appreciating interdependencies and successfully achieving agreed deadlines sometimes in pressing circumstances.

Desirable

• Qualified at PRINCE2 or alternative project management skills.

Communication Skills

Essential

• Able to prepare clear, concise grammatical, correctly referenced and version-controlled reports and documents.
• Ability to work with colleagues in and around the local health and social care economy ensuring effective communication.
• Verbally confident and able to articulate the rationale for their position firmly and clearly and listen attentively and genuinely to others.
• Ability to build strong and productive relationships with internal and external counterparts; promoting the development of integrated services.
• Able to express subject matter expertise confidently in a jargon free way.
• Ability to influence across departments and organisations.
• Able to set direction, communicate this clearly and empower people to deliver, providing helpful insight and support when needed.

Analytical Skills

Essential

• Able to formulate a request for intelligence for routine performance management of urgent care integrating knowledge of the problem, the service and relevant data sets and in dialogue with analytics colleagues.
• Able to model data at a basic level in order to support processes of service redesign and generate and test hypotheses including own use of tools such as Tableau, Intermediate Excel and NHS Comparator.
• Able to make judgements involving a range of facts or situations, which require analysis or comparison of a range of options require analysis or comparison of a range of options.

Experience

Essential

• Experience in commissioning.
• Familiar with the application of Managing Successful Programmes.
• Assertive in promoting the patient interest and able to model in any setting, the application of principles of proper conduct in public office; confident in challenging firmly or escalating to a senior manager where these principles are undermined by any party.
• Basic knowledge of the NHS Standard Contract and supporting Guidance.
• Experience in urgent care setting.

Desirable

• Experience in using e-contracts.
• Basic knowledge of the main procurement legislation applicable to NHS commissioned services.

Autonomy

Essential

• Ability to manage an extensive workload in complex and competing / multi agency environment.
• Ability to be highly organised with solutions focused, logical approach to challenges.
• Ability to prioritise and make things happen.
• Applies sound judgement in determining when to use escalation and adheres to organisational structures in doing so.