NHS West Yorkshire Integrated Care Board

People Assistant

The closing date is 03 December 2025

Job summary

Would you like to work in a people focused role, supporting our managers and employees across the organisation? Are you looking to develop your career in HR or to start a career in HR? If so, we would love to hear from you!

We have an exciting opportunity to join our Corporate People Team as a People Assistant in a temporary role for 12 months. The role provides high quality customer focussed administrative HR support and is the first point of contact for queries received by the Corporate People Team.

We are looking for a motivated and enthusiastic individual who is looking to make a difference within the ICB at a time of change. We are looking for someone who has attention to detail, good communication skills and is solution focused to provide accurate advice and a quality service for our stakeholders.

Our team is passionate about people as we focus on achieving our people priorities and creating a great place to work. We work in a hybrid way and there will be a requirement for on-site and home working. We have five sites across west Yorkshire and there will be an expectation to travel.

Whilst this post is advertised on a full-time basis, we welcome applications for alternative patterns of work. We would welcome applications for those looking for a secondment for the period of the post, but please ensure you have the full support of your employer before submitting your application.

Main duties of the job

The contractual base will be White Rose House, Wakefield, WF1 1LT.

Please refer to Job Description attached for further information.

About us

NHS West Yorkshire ICB works to improve population health and reduce inequalities, addressing diverse community needs. As part of the West Yorkshire Health and Care Partnership, we collaborate with local councils, health providers and community organisations.

We value diversity as a strength that enhances creativity and patient outcomes. Committed to fostering an inclusive and supportive workplace, we prioritise wellbeing and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristics.

We support Carers with a Carer friendly environment and a working Carer passport. As a Mindful Employer, we support employees and applicants with mental health conditions. As a Disability Confident Employer, we guarantee interviews for suitable applicants meeting the essential criteria. Please let us know of any required adjustments.

Note:This advert may close early due to high application volume, or be paused or withdrawn in line with our policies if an applicant at risk or on pay protection applies.

Date posted

19 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

D9475-ICB-651

Job locations

West Parade

Wakefield

West Yorkshire

WF1 1LT

Job description

Job responsibilities

Main Duties and Responsibilities:

Carry out a range of HR administrative functions including supporting HR activity, form processing, ESR updating, employment and recruitment process.

Maintain the e-mail queries inbox, triage, and redistribute more complex queries to the wider team.

Provide support and advice to employees and managers on routine Human Resource issues e.g., disciplinary, grievance, attendance management, flexible working, terms, and conditions of service, learning and development etc.

Provide advice and guidance to managers on recruitment and selection, including job descriptions, advertising, shortlisting, and interviewing.

Support key projects of the Corporate People Team Work plan.

Compile data to support HR activities and reports including the workforce report using HR systems (ESR).

Maintain and monitor monthly reports and database including supporting recruitment activity, absence reporting and professional registrations.

Support with Learning Development and Induction such as the administration of training sessions, updating ESR systems and communication to employees.

Provide administrative support to the Agenda for Change Job Matching process by setting up panels, preparing packs, updating spreadsheets, and providing feedback to managers on outcomes as appropriate or by supporting the job matching provision.

Take formal notes/minutes at meetings, investigation meetings and hearings as required.

Oversee filing and archiving of HR personal files, case records and recruitment activity.

Maintain confidentiality of personal data relating to staff

Responds politely, efficiently, effectively, and sensitively to all telephone, email and in person enquiries.

Work under supervision but responsible for managing their work on a day-to-day basis.

Work most of their time at a PC where there are frequent interruptions from telephone calls or visits to the department and calls received into the team may be from distressed members of staff and will require sensitivity, tact, and discretion.

Make changes to own practice and offer suggestions for improving services ensuring that any service development initiatives take account of the views of key stakeholders including staff.

Communication:

The role involves dealing with staff, partners, and members of the public by phone, email and in person.

The post holder will be required to communicate clearly to a variety of individuals where there may be barriers to understanding because of language or emotional state.

Tact, diplomacy, and persuasion skills will be required to deal with sensitive issues.

Organisation, Planning & Judgements:

Make a judgement of when to escalate queries and seek advice and support as required.

Become familiar with HR policies and procedures to advise queries coming into the team via phone or email, on basic general queries or signpost staff to find the specific information and escalate to a People Advisor where the query is more complex or further advice is required.

The post holder must have highly developed organisation and planning skills to prioritise the demands of the role.

Book meeting rooms for HR colleagues as required across the directorate.

Information Resources:

Record and transcribe formal notes in meetings with members of staff that may be of a sensitive and difficult nature, e.g., sickness absence, disciplinary or grievances.

Support in the response to Freedom of Information Act (FOI) and Subject Access Requests (SAR) enquiries.

Finance:

Support the arranging/ booking of events and the purchase of any supplies.

Manage petty cash if appropriate.