Job summary
Kirklees
Health and Care Partnership (part of West Yorkshire NHS ICB) has an exciting
opportunity for a Quality Support Manager to work with Care Homes and
Domiciliary care providers.
Are
you a compassionate, enthusiastic and committed individual who is passionate
about the quality and experience of people living in care homes or receiving
domiciliary care.
We
are looking for someone with experience of working in, or with care homes and
understands the quality agenda as well as the requirements relating to the
adult social care sector.
The
post holder will provide ICB contributions to system quality and safety
oversight and management of the sector.
INTERVIEW
DATE CURRENTLY SCHEDULED 22nd August
Main duties of the job
We
are looking for an enthusiastic, motivated and committed individual to lead
the ICB operational quality oversight and management of care homes and the
domiciliary care sector.
You
will work with a variety of colleagues across the health and social care
economy plus multi-agency partners to seek seek assurance, and contribute to
quality oversight surveillance processes
as part of an integrated system. You will also actively participating
in the system support offer.
Applicants
should have experience and knowledge of the quality requirements relating to
the sector, and understand and be able to implement this in all aspects of
their work.
You
will be required to act as a vital part of the system, within and outside the
ICB. You will need to build positive and trusted relationships with sector
providers to contribute to the integrated management and oversight of quality
as well as the response to concerns across health and care organisations
within Kirklees.
You
will also work with peers in other ICB's across West Yorkshire to progress
opportunities to share learning, consolidated resources and approaches within
the portfolio.
About us
NHS
West Yorkshire ICB is responsible for improving population health and reducing
inequalities to meet the diverse health needs of its population and is part of
the West Yorkshire Health and Care Partnership which includes organisations,
local councils, health and care providers and voluntary, community and social
enterprise organisations.
We
are passionate about creating an inclusive workplace that promotes and values
diversity; we see this as a strength and part of our founding mission, values
and behaviours. We know through experience that different ideas, perspectives
and backgrounds create a stronger and more creative work environment that
delivers patient outcomes.
We
are committed to creating the best place to work, where your contribution is
valued, your wellbeing is supported and all our colleagues can reach their full
potential. We welcome and encourage applications from all areas of the
community, who meet the criteria for the role, regardless of their protected
characteristics.
We operate
a Carer friendly working environment that is supportive and inclusive. We
actively encourage Carers to self-identify themselves and are offered a working
Carer passport.
As a Mindful
Employer we are positive and enabling towards all employees and job applicants
with a mental health condition.
We are a Disability
Confident Employer and commit to shortlisting suitable applicants who meet the
essential criteria for an interview.Please inform
us of any adjustments you may require.
Job description
Job responsibilities
Lead on the implementation of the
contractual requirements related to quality and experience for care homes and
domiciliary care providers.
Engage, motivate and provide specialist advice to care home providers to
secure high quality services; by influencing standards of care, developing
clinical practice and identifying improvements in clinical quality consistent
with local priorities, national standards, and strategic objectives.
Develop systems and processes to quality assure care and treatment provided
by care homes, including leading care home assurance visits and resident
safety walkabouts.
Develop and maintain a care home quality dashboard ensuring it contains the
most up to date information. Undertake an annual review of measures making
appropriate changes following the appropriate consultation.
Implement robust quality assurance systems and processes for care homes
relating to quality and experience. Review information submitted by care
homes and make recommendations for improvement on the basis of these.
Review care home data, undertake trend analysis of data submitted and
disseminate the learning across the NHS West Yorkshire ICB and the care home
providers.
Lead the specification of quality standards for care homes and the quality
monitoring of these providers.
Develop effective relationships with care home providers delivering targeted
service and quality improvement support, such as following a CQC inspection
or serious incident; or organising events for care home staff.
Provide advice to care home staff using best practice and evidence of
effectiveness as required.
Work in collaboration with the contracting team to provide specific quality
improvement expertise to the monitoring and management of care home contracts
through levers such as CQUIN goals, local quality requirements and
indicators.
Work in collaboration with the Quality and safeguarding consolidated team to
ensure placements in care homes are able to meet the needs of patients.
When quality concerns are identified with care home providers co-ordinate the
collation and triangulation of intelligence and the assurance provided,
including serious incidents, complaints, patient experience. Utilise
appropriate national tools, present findings and monitor remedial actions.
Lead the organisation, and deliver training events appropriate to the role
e.g. root cause analysis, clinical audit, incident reporting.
Deputise at meetings related to the role when required.
To undertake any other duties at the request of the line manager, which are
commensurate with the role including project work, internal job rotation and
absence cover.
Job description
Job responsibilities
Lead on the implementation of the
contractual requirements related to quality and experience for care homes and
domiciliary care providers.
Engage, motivate and provide specialist advice to care home providers to
secure high quality services; by influencing standards of care, developing
clinical practice and identifying improvements in clinical quality consistent
with local priorities, national standards, and strategic objectives.
Develop systems and processes to quality assure care and treatment provided
by care homes, including leading care home assurance visits and resident
safety walkabouts.
Develop and maintain a care home quality dashboard ensuring it contains the
most up to date information. Undertake an annual review of measures making
appropriate changes following the appropriate consultation.
Implement robust quality assurance systems and processes for care homes
relating to quality and experience. Review information submitted by care
homes and make recommendations for improvement on the basis of these.
Review care home data, undertake trend analysis of data submitted and
disseminate the learning across the NHS West Yorkshire ICB and the care home
providers.
Lead the specification of quality standards for care homes and the quality
monitoring of these providers.
Develop effective relationships with care home providers delivering targeted
service and quality improvement support, such as following a CQC inspection
or serious incident; or organising events for care home staff.
Provide advice to care home staff using best practice and evidence of
effectiveness as required.
Work in collaboration with the contracting team to provide specific quality
improvement expertise to the monitoring and management of care home contracts
through levers such as CQUIN goals, local quality requirements and
indicators.
Work in collaboration with the Quality and safeguarding consolidated team to
ensure placements in care homes are able to meet the needs of patients.
When quality concerns are identified with care home providers co-ordinate the
collation and triangulation of intelligence and the assurance provided,
including serious incidents, complaints, patient experience. Utilise
appropriate national tools, present findings and monitor remedial actions.
Lead the organisation, and deliver training events appropriate to the role
e.g. root cause analysis, clinical audit, incident reporting.
Deputise at meetings related to the role when required.
To undertake any other duties at the request of the line manager, which are
commensurate with the role including project work, internal job rotation and
absence cover.
Person Specification
Qualifications
Essential
- Significant relevant experience within a healthcare or regulatory body
- Professional qualification, first Degree or equivalent.
- Evidence of continued professional development.
Desirable
Experience
Essential
- Experience of engagement with partners, providers, including care homes.
- Evidence of continued professional development.
- Communicate complex and business sensitive information effectively to a wide range of internal and external stakeholders.
- Managing several unrelated projects simultaneously.
- Interpret available guidance and standards to ensure that work is in line with national and local guidance and policy.
- Managing several unrelated projects simultaneously
Desirable
- Experience of working with or in care homes
- Relevant experience at senior clinical manager level
- Relevant experience in development of quality indicators
- Relevant experience in development of quality indicators
- Relevant experience in development of quality indicators
Additional Requirements
Essential
- Independently mobile in order to be able to visit provider settings as well as work across a number of sites in West Yorkshire and travel to attend meetings/support joint working.
Skills & Behaviours
Essential
- Specialist knowledge of the components of quality improvement, clinical governance and other quality related issues, including clinical audit, clinical effectiveness, care pathway development and po
- Knowledge of current healthcare regulatory requirements, such as Care Quality Commission
- Knowledge of healthcare contract management and monitoring, specifically related to quality and patient safety
- Clear understanding of relevant NHS policy on commissioning, quality and care home/domiciliary care provision
- Standard keyboard skills and computer literate with ability to use the required systems/office packages
- Excellent interpersonal and effective communication skills written, verbal and presentation
- Negotiation and influencing skills.
- Excellent organisational skills with ability to prioritise own work and work of others to meet deadlines
- Motivation, leadership and team development.
- Analysis and interpretation of complex data related to quality and contract performance.
Desirable
- Specialist knowledge of service / process redesign, capacity and demand mapping
Person Specification
Qualifications
Essential
- Significant relevant experience within a healthcare or regulatory body
- Professional qualification, first Degree or equivalent.
- Evidence of continued professional development.
Desirable
Experience
Essential
- Experience of engagement with partners, providers, including care homes.
- Evidence of continued professional development.
- Communicate complex and business sensitive information effectively to a wide range of internal and external stakeholders.
- Managing several unrelated projects simultaneously.
- Interpret available guidance and standards to ensure that work is in line with national and local guidance and policy.
- Managing several unrelated projects simultaneously
Desirable
- Experience of working with or in care homes
- Relevant experience at senior clinical manager level
- Relevant experience in development of quality indicators
- Relevant experience in development of quality indicators
- Relevant experience in development of quality indicators
Additional Requirements
Essential
- Independently mobile in order to be able to visit provider settings as well as work across a number of sites in West Yorkshire and travel to attend meetings/support joint working.
Skills & Behaviours
Essential
- Specialist knowledge of the components of quality improvement, clinical governance and other quality related issues, including clinical audit, clinical effectiveness, care pathway development and po
- Knowledge of current healthcare regulatory requirements, such as Care Quality Commission
- Knowledge of healthcare contract management and monitoring, specifically related to quality and patient safety
- Clear understanding of relevant NHS policy on commissioning, quality and care home/domiciliary care provision
- Standard keyboard skills and computer literate with ability to use the required systems/office packages
- Excellent interpersonal and effective communication skills written, verbal and presentation
- Negotiation and influencing skills.
- Excellent organisational skills with ability to prioritise own work and work of others to meet deadlines
- Motivation, leadership and team development.
- Analysis and interpretation of complex data related to quality and contract performance.
Desirable
- Specialist knowledge of service / process redesign, capacity and demand mapping
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
