Job responsibilities
Job
Summary
The
post holder will lead the development and management to ensure effective
service delivery of the NHS National Frameworks for NHS Continuing Care/Continuing
Healthcare.
The
post holder is expected to supervise and line manage clinical and
non-clinical staff and undertake responsibility for managing and coordinating
assessments, ensuring the development and ongoing reviews of specialised
packages of care where the Health and Care Partnership is the lead
commissioner or funding agency, and assist with the application of National
Frameworks and local policies.
Main
Duties and Responsibilities
Communication
& Relationship Skills
To influence and can challenge
decisions in regard to the implementation of the continuing care process.
The post holder will have to deal
with complaints in a sensitive and timely manner according to organisational
policies and procedures, trying to obtain local resolution where possible. To
escalate to a Senior Commissioning Manager as appropriate.
Be able to communicate sensitive,
highly complex / contentious information effectively, accurately and
concisely to individuals or professional forums to NHS England and Health Ombudsmans
level.
Gain co-operation and agreement
from stakeholders, using effective communication skills including a degree of
negotiation, persuasion or motivation skills where appropriate as part of the
role.
To participate in/chair highly
complex / contentious care planning meetings and reviews using negotiating
techniques effectively.
To act as independent
decision-maker with freedom to act within agreed boundaries in relation to
care package formulation and resource allocation within agreed cost
parameters.
Provides a Leadership style, which
is underpinned with the values held within the organisation.
Analytical
Skills
Support their function to deliver
against agreed metrics aligned to values and demonstrating improvement where
appropriate.
Handle function specific
information, which may be sensitive, complex or confidential and
appropriately recording, transferring and/or co-ordinating such information
in accordance with the Data Protection Act.
Make judgements on a range of
complex issues relating to function, using own expertise and within
responsibility level.
Lead specialist on a specific
project or area, deliver outcomes with a managed approach, providing timely
updates to managers as required.
Manage delegated financial budget,
for example, budget of a project in accordance with financial rules.
Identify key priorities for their
team in line with CHC team objectives, ensuring all staff are clear of their
individual objectives and responsibilities.
Identify any service improvements
outlining a case for change to the Operational Lead for Continuing
Healthcare.
To Identify early any potential
risks to the ICB related to the delivery of CHC and seek resolution or
escalate to a senior manager if required for further action.
Responsible for undertaking regular
quality assurance and audits as required.
Planning
& Organisational Skills
Plan and manage own workload to
weekly, monthly and annual timescales to ensure continuity of service.
Plan and co-ordinate meetings, programmes
or events involving senior managers and delegates from both internal and/or
external organisations which require formulation of plans and delivery in
agreed timeframes.
Day to day supervision and line
management, setting direction of the team ensuring all team members have
clarity of purpose.
Provide timely advice, information
or support to internal and external stakeholders around complex issues
related to function, adhering to policies, legislation, governance
requirements and best practice guidance.
To work autonomously on a daily
basis and will report directly to the operations manager.
Patient/Client
Care
Act as an expert resource &
provide professional advice on complex matters to patients and carers, acute
trusts, nursing homes, nursing staff, GP practices, social services and the
Health and Care Partnership in respect of NHS Funded Healthcare.
Policy
and Service Development
Contribute to the review and
development of existing information management systems and contribute to the
development of an integrated approach to, service or initiative management.
Develop policies and procedures in
own work function with an impact on the wider organisation, as required.
Ensuring that the Team works within
the National Framework guidelines, following good practice guidance and all
other Health and Care Partnership policies and procedures.
Ensure that any other relevant
polices in line with general duties are implemented and adhered to e.g.
Safeguarding Vulnerable Adults, reporting as per Local Authority
requirements.
Finance
and Physical Resources
Provide regular reporting on the
targeting of resources and monitoring their implementation from a value for
money perspective.
Provide oversight and monitoring of
all aspects of Team budgets.
Identify where financial recoveries
could be made working alongside colleagues in financial and contractual
departments but still ensuring that the needs of the client is maintained and
the quality of care remains of a high standard without compromising the
safety and well-being of all.
Working with colleagues to ensure
that public finances are apportioned appropriately following procurement
policies and procedures.
To review, on an agreed basis, the
appropriateness of monies apportioned to individual and group cases.
Working with Operational Lead and
Commissioning Managers to identify where financial and physical resources can
be best apportioned to assist the delivery of care and delivery of the
services core functions.
Human
Resources
Take a lead in the coordination of
training, development and recruitment activity across the Team.
Manage staff, undertaking
appraisals, recruitment including progressing any disciplinary or capability
issues, as necessary.
Responsible for monitoring staff
sickness and ensuring effective sickness performance management is complied
with.
Responsible for following the
sickness policy and conducting sickness meetings when triggers are met.
Responsible for overseeing staff
caseloads.
To contribute to the development of
the service business plan, QIPP projects and leas on associated projects as
required.
Ensure compliance across the CHC
team in relation to the maintaining of the individual patient database,
ensuring all information is accurate, relevant and inputted.
General
The
post holder will:
Treat people with dignity and
respect.
Maintain a high standard of
professional and personal conduct.
Develop a culture that promotes
equality and values diversity. The post holder must be aware of and committed
to the equality and diversity policies of the organisation.
Ensure the principles of openness,
transparency and candour are observed and upheld in all working practices.
Ensure compliance with all
mandatory and statutory training relevant to the post.
Be familiar with and adhere to the
safeguarding policies, procedures, and guidelines for both children and
adults at risk of abuse or neglect. This must be in conjunction with the
Multi-agency Safeguarding Children and Safeguarding Adults at risk of abuse
or neglect Multi- Agency Policy, Protocols and guidelines.
Ensure that any infection
prevention and control issues are reported appropriately.
Be aware of and adhere to the
provisions of the Health and Safety at Work Act and to ensure their own
safety and the safety of others.
Maintain confidentiality and adhere
to the principles of data security and data protection.
Follow a professional Code of
Conduct, where relevant to the post.
Participate in the organisational
appraisal process.
Be expected to undertake ongoing
professional and personal development in line with the responsibilities of
the post.
This
job description is not intended to be exhaustive. It describes the main
duties and responsibilities of the post. It may be subject to change in
accordance with developing organisational and service needs and wherever
necessary, will follow appropriate consultation with the post holder. The
post holder may be directed to complete other duties according to organisational
requirements. These duties will always be reasonable and commensurate with
the skills of the post holder and level of the post.
