Continuing Care Administrator

NHS West Yorkshire Integrated Care Board

The closing date is 02 July 2024

Job summary

We are looking to recruit a full-time administrator to join the Continuing Care Administration Team.

If you are a motivated, enthusiastic and proactive individual who takes pride in delivering a high quality service we would like to hear from you.

The post holder will be a key member of the Administration Team, supporting the delivery of Continuing Care service requirements, ensuring the delivery of high quality and effective services.

The post holder will have excellent office administration and organisational skills with previous experience of working in a busy office environment are desirable for this postition. Advanced data inputting skills and knowledge of Microsoft office packages is also essential.

The post holder will be required to have highly-developed interpersonal skills and a team-based approach to problem-solving as well as enthusiasm.

The post holder will ideally be flexible, self-motivated and be able to manage competing priorities, must be competent at managing own workload and be able to demonstrate proactivity and initiative.

Previous NHS experience is desirable but not essential.

If you have any questions please call Leanne McGee on 07342 083318 or Jackie Richardson on 07702 117300.

It is recommended to contact Leanne or Jackie for further information regarding the role and service the team provides.

Main duties of the job

This is a post responsible for the day to day administration duties for the All Age Continuing Care Team. The post holder will provide a comprehensive administrative and business support to the department.

The post holder will first point of contact for the department, dealing with routine and specialist enquiries and queries in a pleasant and helpful manner. Excellent administration and communication skills are required. The post holder must have the ability to work unsupervised, on their own initiative whilst under pressure, always maintaining a professional empathetic approach.

The post holder will need to be well organised, able to multitask, prioritise workload and possess excellent interpersonal skills. To operate within the teams systems and act as part of a wider administration team.

This post may include training of other staff members and knowledge transfer.

The successful candidate will be a consummate team player possessing excellent written and verbal skills with an eye for detail and demonstrate proficient keyboard/computer skills.

About us

NHS West Yorkshire ICB is responsible for improving population health and reducing inequalities to meet the diverse health needs of its population and is part of the West Yorkshire Health and Care Partnership which includes organisations, local councils, health and care providers and voluntary, community and social enterprise organisations.

We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes.

We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristics.

We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves and are offered a working Carer passport.

As a Mindful Employer we are positive and enabling towards all employees and job applicants with a mental health condition.

We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview.Please inform us of any adjustments you may require.

Date posted

18 June 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

D9475-ICB-491B

Job locations

Suites 2-4, Wira Business Park

Leeds

LS16 6EB


Job description

Job responsibilities

Provide a wide ranging and complex administration and organisation support to the NHS Continuing Healthcare (CHC) Department processing a wide range of workstreams

Provide administration support to the CHC Team to enable them to deliver an efficient and effective service in accordance with the National Framework for NHS Continuing Healthcare and NHS funded Nursing Care for adults and the National Framework for Children and Young Peoples Continuing Care

Carry out any other duties as may reasonably be required by their line manager and as changes in legislative framework dictates

The Post holder must be independently mobile in order to be able to work across a number of sites in West Yorkshire and travel as required.

Job description

Job responsibilities

Provide a wide ranging and complex administration and organisation support to the NHS Continuing Healthcare (CHC) Department processing a wide range of workstreams

Provide administration support to the CHC Team to enable them to deliver an efficient and effective service in accordance with the National Framework for NHS Continuing Healthcare and NHS funded Nursing Care for adults and the National Framework for Children and Young Peoples Continuing Care

Carry out any other duties as may reasonably be required by their line manager and as changes in legislative framework dictates

The Post holder must be independently mobile in order to be able to work across a number of sites in West Yorkshire and travel as required.

Person Specification

Experience

Essential

  • Experience of using telephone systems
  • Experience of using Data Base systems and the full suit of Microsoft Office packages

Desirable

  • Experience in the NHS

Additional Requirements

Essential

  • Able to work flexibly with an adaptable approach in order to meet competing priorities in an unpredictable environment.
  • Able to regulate behaviour even when challenged
  • Has good interpersonal skills
  • Able to work as part of a team
  • Credible, trustworthy and able to inspire confidence in others

Qualifications

Essential

  • Educated to GCSE standard, NVQ 3 Level in relevant subject or equivalent level of qualification or significant equivalent
  • ECDL, RSA3 or equivalent computer and IT skills including accurate and advanced keyboard skills and experience
Person Specification

Experience

Essential

  • Experience of using telephone systems
  • Experience of using Data Base systems and the full suit of Microsoft Office packages

Desirable

  • Experience in the NHS

Additional Requirements

Essential

  • Able to work flexibly with an adaptable approach in order to meet competing priorities in an unpredictable environment.
  • Able to regulate behaviour even when challenged
  • Has good interpersonal skills
  • Able to work as part of a team
  • Credible, trustworthy and able to inspire confidence in others

Qualifications

Essential

  • Educated to GCSE standard, NVQ 3 Level in relevant subject or equivalent level of qualification or significant equivalent
  • ECDL, RSA3 or equivalent computer and IT skills including accurate and advanced keyboard skills and experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS West Yorkshire Integrated Care Board

Address

Suites 2-4, Wira Business Park

Leeds

LS16 6EB


Employer's website

http://www.westyorkshire.icb.nhs.uk (Opens in a new tab)


Employer details

Employer name

NHS West Yorkshire Integrated Care Board

Address

Suites 2-4, Wira Business Park

Leeds

LS16 6EB


Employer's website

http://www.westyorkshire.icb.nhs.uk (Opens in a new tab)


For questions about the job, contact:

Operational Lead

Leanne McGee

leannemcgee@nhs.net

Date posted

18 June 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

D9475-ICB-491B

Job locations

Suites 2-4, Wira Business Park

Leeds

LS16 6EB


Supporting documents

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