Job summary
The
All Age Continuing Care Service in Leeds seeks a full-time Senior Clinical
Operational Manager to lead the Adult Clinical Team.
This
exciting and challenging role will provide clinical expertise to the
Continuing Care Service, including clinical leadership, day-to-day
operational management, and performance management of the clinical team. They
will also be the expert clinical user for the digital system used across the
service, embedding the system within clinical practice.
We
seek a dynamic individual with excellent planning and communication skills
who can work autonomously, prioritise effectively, and deliver targets within
a set deadline.
They
will work with the Senior Operational Lead to ensure the data available
across the service is of high quality, respond to Freedom of Information
requests and answer complaints.
The
ideal candidate will have a strong clinical background, in-depth knowledge
and practical experience in delivering Continuing Care and Continuing
Healthcare. They must be able to assess and plan to mitigate risk, plan care
delivery and support, and will be required to negotiate with care providers,
clients, and their representatives professionally.
The
post holder will be on a rota to provide on-call cover for service queries
(currently 7 days 1/4 weeks).
Main duties of the job
The
post holder will be responsible for the line management and senior leadership
of the clinical team. They will ensure the delivery of NHS Continuing
Healthcare and Continuing Care for Children and Adults and provide support
across all areas, including physical disabilities, mental health, older
people, learning disability and autism.
They
will ensure that the process for assessments, reviews and appeals are carried
out in accordance with the National Framework for NHS Continuing Healthcare
and Funded Nursing Care, and performance of staff within the team is well
managed.
The
post holder will retain a key senior clinical presence and function in the
team, ensuring that systems and processes are in place to maintain a high
level of clinical skill and competence to support effective evidence-based
assessment and decision-making and processes to ensure the equitable
allocation of resources.
They
will build and maintain close working relationships with the acute hospitals,
developing and maintaining discharge to assess models of care, and safe and
effective discharge pathways for those at end of life and eligible for Fast
Track CHC support, as well as strong links with other NHS and independent
providers across the area.
About us
NHS
West Yorkshire ICB is responsible for improving population health and reducing
inequalities to meet the diverse health needs of its population and is part of
the West Yorkshire Health and Care Partnership which includes organisations,
local councils, health and care providers and voluntary, community and social
enterprise organisations.
We
are passionate about creating an inclusive workplace that promotes and values
diversity; we see this as a strength and part of our founding mission, values
and behaviours. We know through experience that different ideas, perspectives
and backgrounds create a stronger and more creative work environment that
delivers patient outcomes.
We
are committed to creating the best place to work, where your contribution is
valued, your wellbeing is supported and all our colleagues can reach their full
potential. We welcome and encourage applications from all areas of the
community, who meet the criteria for the role, regardless of their protected
characteristics.
We operate
a Carer friendly working environment that is supportive and inclusive. We
actively encourage Carers to self-identify themselves and are offered a working
Carer passport.
As a Mindful
Employer we are positive and enabling towards all employees and job applicants
with a mental health condition.
We are a Disability
Confident Employer and commit to shortlisting suitable applicants who meet the
essential criteria for an interview.Please inform
us of any adjustments you may require.
Job description
Job responsibilities
In
addition to the job description, the post holder must have excellent change
management skills to support the service through the next review. A good
understanding of capacity and demand is also essential to ensure that staff
are appropriately allocated to the workload.
The
post holder will need to work at place (Leeds) and across the broader ICB,
actively contributing to multiple 'Task and Finish' groups that aim to
improve services across the West Yorkshire area, many of which have yet to be
clearly defined.
They
must be able to work autonomously use initiative to decide relevant actions
and make recommendations to the Head of Service, to improve deliverables and
compliance with policies
They
will need to be able to undertake audit and research, actively seeking new
ideas that may reduce the cost of care delivery whilst retaining patient
safety and security.
An
excellent communicator able to navigate across a complex and changing health
and social care environment, you will work closely with colleagues from the
local authority, community and acute sectors, as well as patients, their
families and communities in a wide variety of settings.
Additionally,
you will be able to engage and motivate the team, building on the work
already undertaken and provide key operational leadership to the AACC
Service, resolving challenging operational issues whilst maintaining the
service projections.
In
line with the ICB and the service this role is developing, you may be asked
to undertake duties not covered in the current job description.
Job description
Job responsibilities
In
addition to the job description, the post holder must have excellent change
management skills to support the service through the next review. A good
understanding of capacity and demand is also essential to ensure that staff
are appropriately allocated to the workload.
The
post holder will need to work at place (Leeds) and across the broader ICB,
actively contributing to multiple 'Task and Finish' groups that aim to
improve services across the West Yorkshire area, many of which have yet to be
clearly defined.
They
must be able to work autonomously use initiative to decide relevant actions
and make recommendations to the Head of Service, to improve deliverables and
compliance with policies
They
will need to be able to undertake audit and research, actively seeking new
ideas that may reduce the cost of care delivery whilst retaining patient
safety and security.
An
excellent communicator able to navigate across a complex and changing health
and social care environment, you will work closely with colleagues from the
local authority, community and acute sectors, as well as patients, their
families and communities in a wide variety of settings.
Additionally,
you will be able to engage and motivate the team, building on the work
already undertaken and provide key operational leadership to the AACC
Service, resolving challenging operational issues whilst maintaining the
service projections.
In
line with the ICB and the service this role is developing, you may be asked
to undertake duties not covered in the current job description.
Person Specification
Experience
Essential
- Experience of identifying and interpreting national policy.
- Extensive knowledge of the Mental Capacity Act and DoLs
- Significant staff Management experience.
- Significant experience of both community and hospital working and possess a sound understanding of the NHS CHC national guidance and Mental Health Act.
- Experience of managing change and supporting change management processes.
- Demonstrable evidence of the use of key performance indicators.
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
Skills & behaviours
Essential
- Computer literate with an ability to use the required systems/Microsoft IT office packages.
- Has a planned and organised approach with an ability to prioritise their own workload to meet deadlines.
- Have the communication skills to work in challenging circumstances, where there is conflict and emotionally charged situations
- Able to effectively manage allocated resources.
- Ability to analyse complex facts and situations and develop a range of options
- Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Demonstrate capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Has a responsive, solution focused approach to addressing issues and barriers.
Qualifications
Essential
- Nursing and Midwifery Council Registration
- Educated to Masters degree level or equivalent in experience working at a senior level in specialist area.
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent
Additional Requirements
Essential
- Enthusiastic about the area of work and able to build enthusiasm in the team
Person Specification
Experience
Essential
- Experience of identifying and interpreting national policy.
- Extensive knowledge of the Mental Capacity Act and DoLs
- Significant staff Management experience.
- Significant experience of both community and hospital working and possess a sound understanding of the NHS CHC national guidance and Mental Health Act.
- Experience of managing change and supporting change management processes.
- Demonstrable evidence of the use of key performance indicators.
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
Skills & behaviours
Essential
- Computer literate with an ability to use the required systems/Microsoft IT office packages.
- Has a planned and organised approach with an ability to prioritise their own workload to meet deadlines.
- Have the communication skills to work in challenging circumstances, where there is conflict and emotionally charged situations
- Able to effectively manage allocated resources.
- Ability to analyse complex facts and situations and develop a range of options
- Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Demonstrate capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Has a responsive, solution focused approach to addressing issues and barriers.
Qualifications
Essential
- Nursing and Midwifery Council Registration
- Educated to Masters degree level or equivalent in experience working at a senior level in specialist area.
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent
Additional Requirements
Essential
- Enthusiastic about the area of work and able to build enthusiasm in the team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
