Job summary
Are
you passionate about involving people and communities in the development of
health and care services and ensuring that they have a voice in
decision-making?
We're
recruiting an engagement manager to be our Partnerships expert in involvement,
including consultation. You will
manage the Integrated Care Boards (ICB) involvement function, whilst working
closely with local leads and Healthwatch across West Yorkshire. You'll ensure that we meet our legal duties
and also deliver our commitment to open and transparent processes to support
our organisation to achieve its business objectives and live its values.
Main duties of the job
As
a senior involvement professional, you'll work closely with across our
organisation and our five places (Bradford District and Craven, Calderdale,
Kirklees, Leeds and Wakefield District). You'll be responsible for shaping
how we approach involvement and for planning high quality, meaningful
opportunities with all our stakeholders, using a wide range of involvement
methods. You will also share your expertise, giving advice as needed and
support colleagues to make sure that we involve and listen to the people and
communities we serve.
You
will be highly skilled at building positive relationships, working with a
diverse range of ICB colleagues, people and organisations. You'll welcome the
opportunity to act as a key advisor and will be confident in managing
high-profile projects.
Excellent
verbal and written communication skills are essential, along with the ability
to tailor, often very complex messages to audiences. You will be able to analyse insight and
present appropriately to audiences.
Attention to detail and accuracy are key to this role, and you must be
confident and capable of working as part of team and prioritising your own
workload.
About us
NHS West Yorkshire
Integrated Care Board (ICB) is responsible for improving population health and
reducing inequalities to meet the diverse health needs of a population of 2.4
million people and is part of the West Yorkshire Health and Care Partnership which
includes organisations, local councils, health and care providers and
voluntary, community and social enterprise organisations.
We are passionate
about creating an inclusive workplace that promotes and values diversity we see
this as a strength and part of our founding mission, values and behaviours. We
know through experience that different ideas, perspectives and backgrounds
create a stronger and more creative work environment that delivers patient
outcomes.
We are committed to
creating the best place to work, where your contribution is valued, your
wellbeing is supported and all our colleagues can reach their full potential.
We welcome and encourage applications from all areas of the community, who meet
the criteria for the role, regardless of age, gender, gender identity,
disability, race or ethnicity, religion or belief or sexual orientation. We promote a Carer friendly working environment and a working Carers
passport.
We are a Disability
Confident Employer and actively welcome applications from people with a
disability and commit to shortlisting suitable applicants who meet the
essential criteria for an interview. Please inform us of any reasonable
adjustments you may require as part of the recruitment process.
Job description
Job responsibilities
You
will provide professional advice, expertise, and leadership on all aspects of
involvement. You will be responsible for defining, planning and delivering
the insights and engagement activity required to support the business
delivery of the ICB and for ensuring that the ICB is fully compliant with all
statutory requirements for the involvement of patients in service change and
design.
As
a senior manager, you will contribute to the broader development of the
health and care partnership through attendance, as required, at senior
management meetings, deputising for the associate director of communications
and engagement.
Main
duties and responsibilities - please download the job description for full details.
- Provide expert advice, guidance and
support to the Partnership on all aspects of patient, public and staff
engagement, promoting best practice and standards and reflecting and
interpreting policy guidance.
- Using various engagement methods,
provide timely advice on highly complex situations and information or
support to internal and external stakeholders,
adhering to policies, legislation, governance requirements and best practice
guidance, for example statutory consultation.
- Develop and deliver a range of
engagement techniques, activities and resources to enable effective dialogues
with a wide range of diverse audiences and to support capturing engagement
activity
- Present complex information to
large groups of senior leaders, partners, stakeholders, where appropriate,
where there may be contention or negotiations required in order to
successfully convey function related information.
- Create and maintain positive
relationships with key stakeholders across West Yorkshire. This will include
senior leaders, overview and scrutiny committees, local influencers and hard
to reach communities.
- Build excellent and effective
working relationships with local, regional and national communications and
engagement teams and from a range of organisations in order to better
collaborate in communicating information to shared audiences and avoid
duplication of effort and unnecessary costs.
- Work collaboratively with
programmes, partners, provide advice, expertise and significant interpretation
of policies and subject area in order to meet relevant objectives and ensure
shared learning across the patient, public and staff engagement agenda.
- Proactively manage stakeholders,
responding to and resolving conflict between stakeholders when this arises
through facilitation or other appropriate mechanisms.
- Lead on the collection and analysis
of insight for the Partnership, drawing on external insights and internally
generated information to offer a rich understanding of what our people want
to see from their health and care service, and what our staff want to see
from our organisation.
- Make judgements on a range of
complex issues relating to the function, using own expertise and
responsibility level.
- Lead the planning, organisation and
implementation of complex strategies and programmes of work in own function,
interpreting national guidelines and applying these to own area of work.
These programmes may impact across the whole Partnership.
- Develop and implement long and
medium-term strategies for engaging with groups of people with protected
characteristics, ensuring that essential legislative requirements are
fulfilled and that public discussion is equitable and inclusive.
- Ensure patient, public and staff
engagement works in an integrated way with partners to guarantee work is
coordinated and delivered in the most efficient way.
- Drive forward opportunities for
innovation and partnership working at national, regional and local level
which will benefit the Partnership in achieving its outcomes and enhance
reputation and profile.
Job description
Job responsibilities
You
will provide professional advice, expertise, and leadership on all aspects of
involvement. You will be responsible for defining, planning and delivering
the insights and engagement activity required to support the business
delivery of the ICB and for ensuring that the ICB is fully compliant with all
statutory requirements for the involvement of patients in service change and
design.
As
a senior manager, you will contribute to the broader development of the
health and care partnership through attendance, as required, at senior
management meetings, deputising for the associate director of communications
and engagement.
Main
duties and responsibilities - please download the job description for full details.
- Provide expert advice, guidance and
support to the Partnership on all aspects of patient, public and staff
engagement, promoting best practice and standards and reflecting and
interpreting policy guidance.
- Using various engagement methods,
provide timely advice on highly complex situations and information or
support to internal and external stakeholders,
adhering to policies, legislation, governance requirements and best practice
guidance, for example statutory consultation.
- Develop and deliver a range of
engagement techniques, activities and resources to enable effective dialogues
with a wide range of diverse audiences and to support capturing engagement
activity
- Present complex information to
large groups of senior leaders, partners, stakeholders, where appropriate,
where there may be contention or negotiations required in order to
successfully convey function related information.
- Create and maintain positive
relationships with key stakeholders across West Yorkshire. This will include
senior leaders, overview and scrutiny committees, local influencers and hard
to reach communities.
- Build excellent and effective
working relationships with local, regional and national communications and
engagement teams and from a range of organisations in order to better
collaborate in communicating information to shared audiences and avoid
duplication of effort and unnecessary costs.
- Work collaboratively with
programmes, partners, provide advice, expertise and significant interpretation
of policies and subject area in order to meet relevant objectives and ensure
shared learning across the patient, public and staff engagement agenda.
- Proactively manage stakeholders,
responding to and resolving conflict between stakeholders when this arises
through facilitation or other appropriate mechanisms.
- Lead on the collection and analysis
of insight for the Partnership, drawing on external insights and internally
generated information to offer a rich understanding of what our people want
to see from their health and care service, and what our staff want to see
from our organisation.
- Make judgements on a range of
complex issues relating to the function, using own expertise and
responsibility level.
- Lead the planning, organisation and
implementation of complex strategies and programmes of work in own function,
interpreting national guidelines and applying these to own area of work.
These programmes may impact across the whole Partnership.
- Develop and implement long and
medium-term strategies for engaging with groups of people with protected
characteristics, ensuring that essential legislative requirements are
fulfilled and that public discussion is equitable and inclusive.
- Ensure patient, public and staff
engagement works in an integrated way with partners to guarantee work is
coordinated and delivered in the most efficient way.
- Drive forward opportunities for
innovation and partnership working at national, regional and local level
which will benefit the Partnership in achieving its outcomes and enhance
reputation and profile.
Person Specification
Experience
Essential
- Significant prior experience of working within function.
- Experience of building effective networks including across organisational boundaries and of working in partnership with different agencies across health, social care, education, and third sector.
- Experience of leading and implementing medium and long term strategy in own service area.
- Knowledge and practical experience of developing communications and engagement plans for the implementation of a large scale organisational change/transformation programme
- Knowledge and experience of programme and/or project and performance management and using engagement tools and methodologies.
- Experience of facilitating and supporting meetings, preparing and presenting reports.
- Experience of involving key stakeholders in service re-design.
- Experience of working with and engaging with a wide range of diverse communities using appropriate and varied methods, and an understanding of community development approaches.
- Good knowledge of planning and delivering effective public consultation and engagement and devising new ways of reaching and involving people.
- Extensive working knowledge of the national and local priorities for patient and public involvement and community engagement, including NHS Act section 242, the duty to involve.
- Full understanding of the commissioning process and the services necessary to effectively manage and deliver the business and governance responsibilities of a statutory organisation.
- Working knowledge of patient, public and staff engagement and an understanding of how it can inform decision making within large and complex organisations.
- Some understanding and knowledge of the workings within a health and social care sector and the challenges it faces and of the transformation agenda.
Desirable
- Experience of working for a large complex public sector organisation (either in a proven track record of communicating and engaging effectively with a wide range of external agencies at all levels.
Skills & behaviours
Essential
- Able to think conceptually, recognising assumptions, interpreting and evaluating arguments and deducing inferences.
- Able to think analytically, anticipating obstacles and thinking ahead, using analytical techniques to identify several solutions.
- Able to think on their feet when dealing with issues and exercise independent judgement where appropriate to problem solve.
- Able to collate qualitative and quantitative information and produce meaningful analysis of information to support decision making.
- Able to synthesise external sources of insight (think tanks, market research agencies, other reports) and bring them to bear for the engagement needs of the ICS.
- Excellent communication skills and able to provide, receive, convey and present information in a clear way.
- Able to effectively manage resources (financial and others) to ensure delivery of a service/project.
- Computer literate with an ability to use the required systems/Microsoft IT office packages.
- Has attention to detail, able to work accurately, identifying errors quickly and easily.
- Has a planned and organised approach with an ability to prioritise their own workload to meet deadlines.
- Able to work flexibly to meet the needs of the service and ensure a customer focused response.
- Is respectful and supportive of others and challenges disrespectful behaviour.
- Shows an interest in others views and acts upon these in a positive manner.
- Trustworthy and able to inspire confidence in others.
- Confident working as part of a team to manage workload and share learning.
Qualifications
Essential
- Further knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent.
- Evidence of significant personal development, professionally and managerially.
- Continued commitment to improve skills and ability in new areas of work.
Desirable
- Evidence of ongoing professional development.
Person Specification
Experience
Essential
- Significant prior experience of working within function.
- Experience of building effective networks including across organisational boundaries and of working in partnership with different agencies across health, social care, education, and third sector.
- Experience of leading and implementing medium and long term strategy in own service area.
- Knowledge and practical experience of developing communications and engagement plans for the implementation of a large scale organisational change/transformation programme
- Knowledge and experience of programme and/or project and performance management and using engagement tools and methodologies.
- Experience of facilitating and supporting meetings, preparing and presenting reports.
- Experience of involving key stakeholders in service re-design.
- Experience of working with and engaging with a wide range of diverse communities using appropriate and varied methods, and an understanding of community development approaches.
- Good knowledge of planning and delivering effective public consultation and engagement and devising new ways of reaching and involving people.
- Extensive working knowledge of the national and local priorities for patient and public involvement and community engagement, including NHS Act section 242, the duty to involve.
- Full understanding of the commissioning process and the services necessary to effectively manage and deliver the business and governance responsibilities of a statutory organisation.
- Working knowledge of patient, public and staff engagement and an understanding of how it can inform decision making within large and complex organisations.
- Some understanding and knowledge of the workings within a health and social care sector and the challenges it faces and of the transformation agenda.
Desirable
- Experience of working for a large complex public sector organisation (either in a proven track record of communicating and engaging effectively with a wide range of external agencies at all levels.
Skills & behaviours
Essential
- Able to think conceptually, recognising assumptions, interpreting and evaluating arguments and deducing inferences.
- Able to think analytically, anticipating obstacles and thinking ahead, using analytical techniques to identify several solutions.
- Able to think on their feet when dealing with issues and exercise independent judgement where appropriate to problem solve.
- Able to collate qualitative and quantitative information and produce meaningful analysis of information to support decision making.
- Able to synthesise external sources of insight (think tanks, market research agencies, other reports) and bring them to bear for the engagement needs of the ICS.
- Excellent communication skills and able to provide, receive, convey and present information in a clear way.
- Able to effectively manage resources (financial and others) to ensure delivery of a service/project.
- Computer literate with an ability to use the required systems/Microsoft IT office packages.
- Has attention to detail, able to work accurately, identifying errors quickly and easily.
- Has a planned and organised approach with an ability to prioritise their own workload to meet deadlines.
- Able to work flexibly to meet the needs of the service and ensure a customer focused response.
- Is respectful and supportive of others and challenges disrespectful behaviour.
- Shows an interest in others views and acts upon these in a positive manner.
- Trustworthy and able to inspire confidence in others.
- Confident working as part of a team to manage workload and share learning.
Qualifications
Essential
- Further knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent.
- Evidence of significant personal development, professionally and managerially.
- Continued commitment to improve skills and ability in new areas of work.
Desirable
- Evidence of ongoing professional development.
