Job responsibilities
Job
Statement:
The
Partner Relationship Manager will support delivery and management of contracts
for Kirklees Health & Care Partnership (KHCP) and Calderdale Cares
Partnership (CCP) as part of NHS West Yorkshire Integrated Care Board. The
Partner Relationship Manager will have full lead responsibility for a portfolio
of key contracts ensuring robust contract monitoring processes are in place to
support the delivery of West Yorkshire Integrated Care Board (WY ICB) strategic
priorities. Whilst working as part of the Partner Relationship Management team
the individual will be expected to take informed decisions and actions within
their area of responsibility.
Main
Duties and Responsibilities:
1. Responsible for the day-to-day contract
management of a portfolio of key contracts ensuring all aspects of contract
planning, monitoring, performance management and reporting are effective and in
accordance with contractual terms and conditions.
2. To ensure the contract planning and
negotiation process for own portfolio is effectively delivered within the
required timescales and working with colleagues to ensure appropriate
commissioning intentions and quality requirements are reflected.
3. Ongoing, pro-active review of contract
portfolio to ensure any contracts coming to an end are effectively managed,
either through a robust exit strategy or in readiness for new contract
agreement.
4. Facilitate and agree monthly and
quarterly financial and activity positions for identified contracts.
5. Monitor contract compliance and ensure
early identification of contractual pressure points, investigation of causes of
any variance from plan/target and proactively seek to resolve these or make
recommendations on how to address these.
6. Support the negotiation, monitoring and
management process of significant contracts and lead the investigation and
review of any variance from plan/target and make recommendations on how to
address these.
7. Provide high quality, timely and
relevant analytical and managerial support to negotiation and management of
contracts including regular analysis of contracts, highlighting issues of
concern and suggesting remedial action where required.
8. Produce regular complex reports within
recognised time frames, obtaining information from various sources and
collating into appropriate documents ensuring quality checks are carried out.
9. Take personal responsibility of the
maintenance and regular updating of the contract management system for
identified contracts.
10. Develop and maintain a risk and issues
tracking mechanism and escalation process whilst actively seeking resolution.
11. Chair contract management and associated
meetings as required.
12. Provide relevant and timely specialist
advice and guidance on function specific topics such as the NHS Standard
Contract, NHS Payment System and other related technical guidance.
13. Ensure all national guidance and local
agreements relating to contract management are interpreted correctly, fully
understood and are effectively enacted in contracts.
14. Responsible for authorising contract
payments in accordance with Standing Financial Instructions, Standing Orders
and Scheme of Delegation.
15. Provide effective support to the Senior
Partner Relationship Team managers, maintaining awareness and representing the
team and Partnership at internal and external meetings as required.
16. Where required represent the Senior
Partner Relationship Team managers by attending and/or presenting complex
reports to the Partnerships corporate governance meetings i.e., Finance &
Performance Sub-Committee.
17. Develop and maintain constructive
relationships with a broad range of internal and external stakeholders.
18. To establish relationships between
partners (within portfolio) and other clinical or social care service suppliers
including support to achieve pathway integration/population health objectives
and outcomes.
19. To support implementation of integrated
models of care across providers by using a range of contractual solutions and
support the development and negotiation of these.
Key
Role Responsibilities:
Support their function to deliver
against agreed metrics aligned, demonstrating improvement where appropriate.
Work autonomously with significant
discretion to work to broad occupational policy.
Using various communication methods,
provide timely advice on highly complex situations, provide information or
support to internal and external stakeholders around related function, adhering
to policies, legislation, governance requirements and best practice guidance.
Required to complex present
information to large groups of stakeholders, where appropriate, where there may
be contention or negotiation required in order to successfully convey function
related information.
Plan and co-ordinate the
implementation of function specific strategies, theory, protocols and processes
for the achievement of organisational objectives, which may have influence
outside of their functional area.
Make judgements on a range of complex
issues relating to the function, using own expertise and responsibility level.
Provide line management of a team,
providing leadership and objective setting whilst dealing effectively with staff
related issues.
Manage allocated financial
responsibility for a budget in line with financial rules and will be an
authorised signatory where required.
Propose policy/service changes and
plan implementation relevant to function to ensure continual improvements
across the organisation.
Produce timely function specific
regular reports, papers and databases, using prolonged concentration and
appropriate software packages when required.
This
job description is not meant to be exhaustive. It describes the main duties and
responsibilities of the post. It may be subject to change in the light of
developing organisational and service needs and wherever possible change will
follow consultation with the post holder. The postholder may be directed to
complete other tasks according to the skills and requirements for individual
roles. These duties will always be reasonable and deemed within the
expectations of your position.
Physical
Effort
Accuracy
and dexterity in the use of keyboards is a constant requirement
Occasional
lifting of computer equipment and presentational equipment e.g. LCD
Projectors and projection screens
Mental
Effort
Frequent
or occasionally prolonged periods of concentration are required for up to 3-4
hours at a time. This is required for
conducting negotiations or review meetings, analysing data or preparing reports
etc.
Emotional
Effort
Occasional
exposure to emotional circumstances when communicating contentious information
to a range of stakeholders and organisations, negotiating contracts, dealing
with staffing matters etc.
Working
Conditions
Post-holder
required to use computer / VDU for long periods of time
Frequent
travel is required to attend meetings across sites
Assessment
Criteria
Essential - Qualifications and Experience
Post-registration/graduate
diploma level or equivalent training and in-depth experience in relevant
function, or working towards.
Professionally
qualified or undertaking professional development.
Further
knowledge of specialist areas, acquired through post graduate diploma or
equivalent experience or training plus further specialist knowledge.
Some
prior experience of working within function.
Some
experience of leading and managing staff.
Experience
of communicating and engaging effectively with external agencies/stakeholder.
Some
experience of using performance management/improvement systems.
Evidence
of ongoing professional development.
Experience
of handling, analysing and processing complex information.
Evidence
of significant personal development, professionally and managerially.
Continued
commitment to improve skills and ability in new areas of work.
Some
knowledge and experience of programme and/or project management.
Experience
of working in the NHS.
Knowledge
and Understanding:
Understanding
and knowledge of the workings of the NHS, the challenges it faces and of the
reform agenda.
Understanding
of demand forecasting and activity mapping.
Knowledge
and understanding of NHS Standard Contracts.
Able
to think conceptually; recognising assumptions, interpreting and evaluating
arguments and deducing inferences.
Able
to think analytically; anticipating obstacles and thinking ahead; using
analytical techniques to identify several solutions.
Skills
and Competencies:
Computer
literate with an ability to use the required systems/Microsoft IT office
packages.
Has
attention to detail, able to work accurately, identifying errors quickly and
easily.
Has
a planned and organised approach with an ability to prioritise their own
workload to meet deadlines.
Has
good/excellent communication skills.
Able
to exercise independent judgement where appropriate and problem solve.
Able
to analyse and interpret data to draw conclusions.
Able
to effectively manage resources (financial and others) to ensure delivery of a
service/project.
Able
to provide, receive, convey and present information in a clear way.
Able
to think on their feet when dealing with issues and problems.
Attributes:
Able
to work flexibly to meet the needs of the service and ensure a customer focused
response.
Able
to regulate behaviour even when challenged.
Able
to manage conflict in order to bring about positive outcomes.
Enthusiastic
about area of work and achieving results.
Has
a responsive, solution focused approach to addressing issues and barriers.
Able
to build and sustain relationships, actively involving stakeholders where
appropriate.
Is
open and honest and acts with integrity.
Able
to work both independently where required and as a team and corporate player.
