Job summary
WY HCP is going through an
extraordinary period of change, working in partnership with our 5 local places
and across several programmes to support significant transformation. Due to
changing roles and evolving portfolios our team is seeking new, dynamic
leadership to support the evolution of our team with new thinking and ideas. The
area of responsibility is initially Personalisation and Unpaid Carers, but
there is opportunity to work right across the Long Term Conditions and
Personalisation programmes as we continue to connect pathways and systems.
You will be part of a team who:
Have a story to tell about how we are making
change happen
Capture and celebrate small wins
Use lived experience to create positive
change and transformation
Produce effective, transformational and award-winning
programmes.
Work proactively and collaboratively with stakeholders
Seek to be innovative and challenge that
status quo
Role model productivity while maintaining a
positive work life balance
Are flexible and agile working in an ever
changing environment
You will need
knowledge and experience of programme management techniques, strong leadership
qualities and experience of successfully managing stakeholders and resources to
deliver organisational change. We value not only educational experience but
work and lived experience too.
Main duties of the job
Contributing to the strategic planning of the function,
identifying interdependencies across component programmes/projects, potential
impacts on wider organisation, resource requirements and building in
contingency and adjustments, as necessary
Contributing to the financial management of the
function and its constituent programmes ensuring value for money
Ensuring timely and accurate information analysis and
reporting to the Associate Director
Providing operational and strategic leadership to
support transformation, sharing of best practice and achieving the key
performance indicators aligned to all programmes within the function
Working
closely with the Accountable Officers, Chief Executives, Clinical Leads,
Clinical networks and NHS England providing high quality specialist advice,
expertise and leadership on communications and engagement to the function, its
programmes and the Partnership
Ensuring any risks are understood and where
appropriate mitigated through appropriate actions and strategies where
necessary supported by the ICS.
Promoting a culture of effective joint partnership
working ensuring that there is clear reporting and escalation of issues when
issues are raised providing clear support to places acting as a key link
between the Programme Manager and place based delivery leads
Ensuring the principles of openness, transparency and
candour are observed and upheld in all working practices
About us
In West Yorkshire we are passionate about creating an inclusive workplace that promotes and values diversity, we see this as a strength and part of our founding mission, values and behaviours.
We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place that all applicants are treated fairly and consistently at every stage of the recruitment process, including consideration of reasonable adjustments.
We offer a flexible approach to working hours to meet the needs of the individual and the service. Please speak to us about how we might be able to accommodate a flexible working arrangement.
We are jointly committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff.
We are an equal opportunities employer. We are a Disability Confident employer and will interview any disabled candidate who meet the essential criteria for a job vacancy and consider them on their abilities.
Job description
Job responsibilities
The post
holder will apply programme management expertise and best practice in managing a
number of programmes and projects in a disciplined manner.The Senior
Programme Manager will directly report and support the role of the Programme
Director and ensure that programmes of work are well established, coordinated and
delivered on time. This is a strategic leadership role which will lead and
influence system change working with a range of stakeholders of varying seniority
and experience from across the WY & H Partnership including engagement with
voluntary sector, local authority, clinical leads, carers and service users,
often having to
translate complex information to audiences of differing backgrounds. He/she will
use their experience to ensure a structured programme management process to
their approach, methodologies and principles to deliver positive outcomes and above
all, measurable results. There is a need to work collaboratively with other ICS
programmes of work to support effective delivery of transformation and change initiatives
including establishing roles and responsibilities at the outset and reviewing progress regularly.
As an Organisation we offer a flexible approach to working hours to meet the needs of the individual and the service. Please speak to us about how we might be able to accommodate a flexible working arrangement whether thats job share, part time or another flexible pattern.
Main Duties &
Responsibilities
Reporting and suggesting procedures to enhance
decision - making processes
Ensure timely and accurate information analysis and
reporting to management
on agreed areas of work.
Contribute to training, development and recruitment
activity across the Team and
partners, as necessary.
Contribute to the strategic planning of the
programme, identifying
interdependencies
across component projects / functions, potential
impacts on
wider organisation, resource requirements and building in contingency
and adjustments, as necessary.
The Programme Manager will ensure a robust
framework by which to manage,
monitor and report on the Unpaid Carers and Personalised Care programmes
across West Yorkshire & Harrogate Health and Care Partnership.
The post-holder will be responsible for continuing
to strategical lead and support
transformation and spread in respect of sharing an best
practice and achieving the key performance indicator for both programme
across the partnership. The post holder will lead on the on-going
development and implementation of agreed monitoring systems in place.
The Programme Manager will work with place leads
across WY&H to provide capacity
and resource to deliver on the strategy and priorities of the personalised
care and unpaid carers programmes
The post holder will work closely with the
Accountable Officers, Chief, Executives,
Clinical Leads and NHS England providing high quality specialist advice,
expertise and leadership on communications and engagement to the Programme
and the Partnership.
The post holder will work with key stakeholders in
developing effective partnerships
to support making demonstrable improvements to patient care on behalf
of all organisations within the Partnership.
To ensure an appropriate degree of rigour and
discipline in relation to the approach,
structure, progress reporting and management of risk within the programme
that is proportionate to the devolved (to place) approach to delivery.
To work in partnership with CCGs, NHS Providers and
Local Authorities and the wider
partnership to ensure that the approach to delivering the Personalised
Care programme is clearly articulated and that each place is supported
to enable each to ensure the delivery of the key objectives within both
programmes and that any risks are understood and where appropriate mitigated
through appropriate actions and strategies where necessary supported
by the ICS.
Through strategic leadership, promote a culture of
effective joint partnership working
ensuring that there is clear reporting and escalation of issues when issues are
raised providing clear support to places acting as a key link between the
Programme Manager and place based delivery leads.
To work closely with providers PCNs Local Authority
and CCGS establishing key working
relationships which ensure that all partners have a clear understanding
of the expectations and goals with regards to delivery of Personalised
Care priorities, and that any key risks or programme challenges
are considered when developing shared plans around service
transformation.
To ensure effective clinical engagement and
leadership in delivery of Personalised
Care priority areas.
The post holder will be required to maintain
relationships with a broad range of
internal and external stakeholders.
Participate in relevant internal and external
working groups / projects, services
and initiatives to provide, information and analytical advice and expertise.
Develop and implement data collection systems that
will provide accurate, robust
timely data.
Present information and issues, explaining highly
complex issues, to a wide range
of internal and external stakeholders.
To liaise with other Programme Managers nationally
to share best practice.
To be the first point of contact for NHS England
Personalised Care team;
Meet the NHSE reporting requirements of the NHSE
MOUs.
To monitor the budget associated with the
Personalised Care and Support Programme
To provide programme management for multiple
projects, working within a multidisciplinary
environment, adhering to the relevant standards and methodologies
To attend regular meetings with external colleagues
(clinicians, commissioners,
frontline staff) to discuss progress against both milestones / KPIs,
outcomes and finances, where applicable
To produce regular complex reports / briefing
papers to committees, and present to
various groups, as required
To be responsible for programme documentation
redesign where necessary and to look
at efficient and effective ways of data collection
To support the delivery of all other agreed work
areas within the Personalised
Care Programme
Participate and lead internal and external working
groups and provide programme
advice, expertise and support where requested
Devise and provide improvements to current
management information, analysing,
reporting and suggesting procedures to enhance decision- making processes
Ensure timely and accurate information analysis and
reporting to management
on agreed areas of work.
Contribute to training, development and recruitment
activity across the team and
partners, as necessary.
Lead the strategic planning of the programme, identifying interdependencies
across component projects / functions, potential impacts on
wider organisation, resource requirements and building in contingency
and adjustments, as necessary.
Job description
Job responsibilities
The post
holder will apply programme management expertise and best practice in managing a
number of programmes and projects in a disciplined manner.The Senior
Programme Manager will directly report and support the role of the Programme
Director and ensure that programmes of work are well established, coordinated and
delivered on time. This is a strategic leadership role which will lead and
influence system change working with a range of stakeholders of varying seniority
and experience from across the WY & H Partnership including engagement with
voluntary sector, local authority, clinical leads, carers and service users,
often having to
translate complex information to audiences of differing backgrounds. He/she will
use their experience to ensure a structured programme management process to
their approach, methodologies and principles to deliver positive outcomes and above
all, measurable results. There is a need to work collaboratively with other ICS
programmes of work to support effective delivery of transformation and change initiatives
including establishing roles and responsibilities at the outset and reviewing progress regularly.
As an Organisation we offer a flexible approach to working hours to meet the needs of the individual and the service. Please speak to us about how we might be able to accommodate a flexible working arrangement whether thats job share, part time or another flexible pattern.
Main Duties &
Responsibilities
Reporting and suggesting procedures to enhance
decision - making processes
Ensure timely and accurate information analysis and
reporting to management
on agreed areas of work.
Contribute to training, development and recruitment
activity across the Team and
partners, as necessary.
Contribute to the strategic planning of the
programme, identifying
interdependencies
across component projects / functions, potential
impacts on
wider organisation, resource requirements and building in contingency
and adjustments, as necessary.
The Programme Manager will ensure a robust
framework by which to manage,
monitor and report on the Unpaid Carers and Personalised Care programmes
across West Yorkshire & Harrogate Health and Care Partnership.
The post-holder will be responsible for continuing
to strategical lead and support
transformation and spread in respect of sharing an best
practice and achieving the key performance indicator for both programme
across the partnership. The post holder will lead on the on-going
development and implementation of agreed monitoring systems in place.
The Programme Manager will work with place leads
across WY&H to provide capacity
and resource to deliver on the strategy and priorities of the personalised
care and unpaid carers programmes
The post holder will work closely with the
Accountable Officers, Chief, Executives,
Clinical Leads and NHS England providing high quality specialist advice,
expertise and leadership on communications and engagement to the Programme
and the Partnership.
The post holder will work with key stakeholders in
developing effective partnerships
to support making demonstrable improvements to patient care on behalf
of all organisations within the Partnership.
To ensure an appropriate degree of rigour and
discipline in relation to the approach,
structure, progress reporting and management of risk within the programme
that is proportionate to the devolved (to place) approach to delivery.
To work in partnership with CCGs, NHS Providers and
Local Authorities and the wider
partnership to ensure that the approach to delivering the Personalised
Care programme is clearly articulated and that each place is supported
to enable each to ensure the delivery of the key objectives within both
programmes and that any risks are understood and where appropriate mitigated
through appropriate actions and strategies where necessary supported
by the ICS.
Through strategic leadership, promote a culture of
effective joint partnership working
ensuring that there is clear reporting and escalation of issues when issues are
raised providing clear support to places acting as a key link between the
Programme Manager and place based delivery leads.
To work closely with providers PCNs Local Authority
and CCGS establishing key working
relationships which ensure that all partners have a clear understanding
of the expectations and goals with regards to delivery of Personalised
Care priorities, and that any key risks or programme challenges
are considered when developing shared plans around service
transformation.
To ensure effective clinical engagement and
leadership in delivery of Personalised
Care priority areas.
The post holder will be required to maintain
relationships with a broad range of
internal and external stakeholders.
Participate in relevant internal and external
working groups / projects, services
and initiatives to provide, information and analytical advice and expertise.
Develop and implement data collection systems that
will provide accurate, robust
timely data.
Present information and issues, explaining highly
complex issues, to a wide range
of internal and external stakeholders.
To liaise with other Programme Managers nationally
to share best practice.
To be the first point of contact for NHS England
Personalised Care team;
Meet the NHSE reporting requirements of the NHSE
MOUs.
To monitor the budget associated with the
Personalised Care and Support Programme
To provide programme management for multiple
projects, working within a multidisciplinary
environment, adhering to the relevant standards and methodologies
To attend regular meetings with external colleagues
(clinicians, commissioners,
frontline staff) to discuss progress against both milestones / KPIs,
outcomes and finances, where applicable
To produce regular complex reports / briefing
papers to committees, and present to
various groups, as required
To be responsible for programme documentation
redesign where necessary and to look
at efficient and effective ways of data collection
To support the delivery of all other agreed work
areas within the Personalised
Care Programme
Participate and lead internal and external working
groups and provide programme
advice, expertise and support where requested
Devise and provide improvements to current
management information, analysing,
reporting and suggesting procedures to enhance decision- making processes
Ensure timely and accurate information analysis and
reporting to management
on agreed areas of work.
Contribute to training, development and recruitment
activity across the team and
partners, as necessary.
Lead the strategic planning of the programme, identifying interdependencies
across component projects / functions, potential impacts on
wider organisation, resource requirements and building in contingency
and adjustments, as necessary.
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent experience of working at a senior level.
- Experience of informing/delivering solutions through co-production.
- Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
- In depth knowledge of key national policy initiatives affecting the NHS, (Primary Care) local government and social care including demonstrable experience of utilising these policy drivers to influence outcomes
- Specific knowledge of personalised care and the unpaid carers agenda including experience of working on programmes to implement personalised care approaches
- Substantial experience in use of programme management tools and techniques and methodology.
- An in-depth knowledge and understanding of whole system working and how integrated working can improve outcomes
Experience
Essential
- Implementing change at scale across a regional footprint
- Have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Practical experience of leading and developing multiple successful projects, including the development of project management frameworks across organisations, preferably relating to acute primary care, community and social care
- Proven successful planning and organisation experience
- Performance management, including monitoring of delivery to timescales.
- Ability to efficiently prioritise own workload and the workload of others whilst working within very tight deadlines and with differing priorities.
- Excellent interpersonal skills and experience of collaborative working essential, with proven ability to communicate with colleagues at all levels across a wide range of organisations.
- Ability to present complex information including analysis of data and statistics in a concise, accurate and understandable way to a range of audiences.
- Experience of budget management and forecasting including with programme budget management and processes.
- Experience of managing people within a project management (matrix) structure.
- Experience of using Microsoft Office IT packages such as Word, Excel, PowerPoint
- Experienced at leading on change management/service improvement within the NHS and/or social care.
- Examples of leading cross organisation team projects including senior clinical staff.
- Experience of using Microsoft Project Office IT packages such as MS
Skills and Behaviours
Essential
- Experience of leading and delivering programmes and projects of work in a partnership environment
- Experience of working in a business planning cycle
- Experience of working with and influencing in a political environment
- Ability to provide effective leadership
- Able to think conceptually in order to plan flexibly for the longer term and continually identify opportunities for improvement.
- Excellent interpersonal and communication skills with experience of effective networking
- Ability to influence and persuade others by articulating a balanced view and provide constructive challenge and feedback
- Track record of delivery and internal and external stakeholder management
- Able to develop and support the programmes vision and ambitions whilst able to effectively communicate this to a wide range of audiences
- Politically astute and aware
- Good understanding of the role of effective communications and engagement with patients, public, workforce and stakeholders in achieving/delivering CCG objectives and maintaining the reputation of the NHS and CCG
- Highly resilient individual with the ability to cope under pressure within a continually changing environment
- Able to flex style when the needs arises in order to achieve successful outcomes in a timely manner
- Committed to the equalities agenda
Values and Behaviours
Essential
- Being respectful and enabling trust
- Respectful and supportive of others and challenges disrespectful behaviour
- Trustworthy and able to inspire confidence in others
- Shows an interest in others views and acts upon these in a positive manner
- Adjusts communication techniques accordingly
- Working together for service users
- Can vocalise the interests of patients
- Presents a positive respectable image to all stakeholders
- Understands how the role impacts on healthcare and patient experience
- Is committed to understand the wider network of the ICB and working in partnership for the benefit of the patient
- Committed to being one single inclusive team
- Confident working as part of a team to manage workload and share learning
- Able to adapt to change and work flexibly
- Has strong self-awareness and can recognise strengths and weaknesses of others
- Being the best we can be
- Enthusiastic about quality and delivery of this
- Has a solution focused approach to deliver value for money
- Acts in a positive manner to improve morale and address negativity
- Open and honest about difficulties and risks and addresses these promptly
Additional Requirements
Essential
- Ability to work under pressure and meet objectives with conflicting deadlines.
- Self-motivated, Objective, calm and confident under pressure
- Applies sound judgement and is able quickly to identify and explain the essential issues.
- Able to plan and deliver work effectively, logically and systematically. Organised, methodical.
- Self-motivated, Objective, calm and confident under pressure
- Demonstrate drive and tenacity to see a job through to completion at the highest standard.
- Able to investigate and resolve issues that may be sensitive or difficult, requiring tact and patience.
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent experience of working at a senior level.
- Experience of informing/delivering solutions through co-production.
- Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
- In depth knowledge of key national policy initiatives affecting the NHS, (Primary Care) local government and social care including demonstrable experience of utilising these policy drivers to influence outcomes
- Specific knowledge of personalised care and the unpaid carers agenda including experience of working on programmes to implement personalised care approaches
- Substantial experience in use of programme management tools and techniques and methodology.
- An in-depth knowledge and understanding of whole system working and how integrated working can improve outcomes
Experience
Essential
- Implementing change at scale across a regional footprint
- Have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Practical experience of leading and developing multiple successful projects, including the development of project management frameworks across organisations, preferably relating to acute primary care, community and social care
- Proven successful planning and organisation experience
- Performance management, including monitoring of delivery to timescales.
- Ability to efficiently prioritise own workload and the workload of others whilst working within very tight deadlines and with differing priorities.
- Excellent interpersonal skills and experience of collaborative working essential, with proven ability to communicate with colleagues at all levels across a wide range of organisations.
- Ability to present complex information including analysis of data and statistics in a concise, accurate and understandable way to a range of audiences.
- Experience of budget management and forecasting including with programme budget management and processes.
- Experience of managing people within a project management (matrix) structure.
- Experience of using Microsoft Office IT packages such as Word, Excel, PowerPoint
- Experienced at leading on change management/service improvement within the NHS and/or social care.
- Examples of leading cross organisation team projects including senior clinical staff.
- Experience of using Microsoft Project Office IT packages such as MS
Skills and Behaviours
Essential
- Experience of leading and delivering programmes and projects of work in a partnership environment
- Experience of working in a business planning cycle
- Experience of working with and influencing in a political environment
- Ability to provide effective leadership
- Able to think conceptually in order to plan flexibly for the longer term and continually identify opportunities for improvement.
- Excellent interpersonal and communication skills with experience of effective networking
- Ability to influence and persuade others by articulating a balanced view and provide constructive challenge and feedback
- Track record of delivery and internal and external stakeholder management
- Able to develop and support the programmes vision and ambitions whilst able to effectively communicate this to a wide range of audiences
- Politically astute and aware
- Good understanding of the role of effective communications and engagement with patients, public, workforce and stakeholders in achieving/delivering CCG objectives and maintaining the reputation of the NHS and CCG
- Highly resilient individual with the ability to cope under pressure within a continually changing environment
- Able to flex style when the needs arises in order to achieve successful outcomes in a timely manner
- Committed to the equalities agenda
Values and Behaviours
Essential
- Being respectful and enabling trust
- Respectful and supportive of others and challenges disrespectful behaviour
- Trustworthy and able to inspire confidence in others
- Shows an interest in others views and acts upon these in a positive manner
- Adjusts communication techniques accordingly
- Working together for service users
- Can vocalise the interests of patients
- Presents a positive respectable image to all stakeholders
- Understands how the role impacts on healthcare and patient experience
- Is committed to understand the wider network of the ICB and working in partnership for the benefit of the patient
- Committed to being one single inclusive team
- Confident working as part of a team to manage workload and share learning
- Able to adapt to change and work flexibly
- Has strong self-awareness and can recognise strengths and weaknesses of others
- Being the best we can be
- Enthusiastic about quality and delivery of this
- Has a solution focused approach to deliver value for money
- Acts in a positive manner to improve morale and address negativity
- Open and honest about difficulties and risks and addresses these promptly
Additional Requirements
Essential
- Ability to work under pressure and meet objectives with conflicting deadlines.
- Self-motivated, Objective, calm and confident under pressure
- Applies sound judgement and is able quickly to identify and explain the essential issues.
- Able to plan and deliver work effectively, logically and systematically. Organised, methodical.
- Self-motivated, Objective, calm and confident under pressure
- Demonstrate drive and tenacity to see a job through to completion at the highest standard.
- Able to investigate and resolve issues that may be sensitive or difficult, requiring tact and patience.
