NHS West Yorkshire Integrated Care Board

Digital Business Change Manager

This job is now closed

Job summary

The digital programme aims to deliver national digital initiatives which will improve access to self-help diagnosis information and clinical pathway direction to appropriate services. This will enable clinicians to better utilise their time in their application of patient care and to empower patients in their own healthcare management. We are looking to recruit a Digital Change Manager to support the delivery of our shared care record vision for the region and online consultation solutions for our GP practices across WY. This role will be crucial in supporting the engagement and delivery of our vision across our partner organisations.

We welcome applications from candidates who are friendly and outgoing as well as being organised. The post holder will have proven experience of delivering sensitive and emotive messages to stakeholders across a complex environment. Experience of delivering change/service improvement initiatives in the health or care sector is essential.

The postholder will be required to travel across West Yorkshire, on a flexible basis, in line with government guidelines at the time, although highly likely the postholder will be home based in the first instance. As a team we offer flexible working arrangements that benefit the staff member and the service. See what some of our team members enjoy about flexible working.

Main duties of the job

The purpose of this role is to drive an engagement programme primarily with our hospitals and general practises but then widening to social care and third sector organisations. This is an exciting opportunity for an experienced change manager or clinician with experience of delivering change in a clinical environment. This post is suitable for a highly motivated individual.

The postholder will be the key engagement lead linking the implementation team to the operational services. Ensuring operational services are thoroughly aware of the proposed changes, answering any queries and supporting the operational services to implement the new technologies and realise the benefits that digital tools can bring.

About us

In West Yorkshire we are passionate about creating an inclusive workplace that promotes and values diversity – we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place that all applicants are treated fairly and consistently at every stage of the recruitment process, including consideration of reasonable adjustments for people who have a disability

We are jointly committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all, and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff.

Date posted

14 September 2022

Pay scheme

Agenda for change

Band

Band 7

Salary

£41,659 to £47,672 a year

Contract

Fixed term

Duration

18 months

Working pattern

Full-time, Flexible working

Reference number

D9475-ICB-115

Job locations

White Rose House

W Parade

Wakefield

West Yorkshire

WF1 1LT

Job description

Job responsibilities

The post holder will lead and facilitate all matters relating to engagement, business change & benefits as part of both project implementation and hearts and minds activities. Key to this will be to gain buy in from organisations, clinical groups, clinical services and patients through evidence based learning and models of change which will be gleaned from pilots or early implementers of a digitalised solution which can be shared through facilitated events and change meetings.

The post holder will work with suppliers and with various leads, from within CCG’s and other areas of the health sector, identifying the impact of the change and developing appropriate working practices, for new or optimised systems and work with staff to ensure benefits management processes have been adopted and embedded within their service.

The post holder will work collaboratively across a complex range of organisations, as required by the individual projects. Working in this way requires the ability to adapt and be sensitive to each individual organisations needs, and making appropriate judgements in relation to training and changes to working practices

The post holder will assist in the development of business cases and specification of any new developments associated with implementation of digital solutions.

In pursuing these duties the post holder will ensure compliance with the NHS Constitution and be familiar with the NHS England Guidance ‘Understanding the new NHS’ (details of which can be found in the links section of NHS Jobs).

The organisation chart is as follows:-

Main Duties and Responsibilities

· Manage the change piece including any resources (people, materials, equipment, knowledge and time) allocated to its delivery.

· Interpret service requirements and identify the changes required to the business processes for the implementation of digital solutions, ensuring the interests of sponsoring groups are met by the programme/projects.

· Be responsible for defining benefits on behalf of the Senior Responsible Officer (May be Programme Board and/or Specific Service SRO), assessing progress towards realisation and achieving measured improvements.

· Work with clinical areas, managers and their staff to identify where changes in working practice would be beneficial.

· Share intelligence through ‘gap analysis’ between current service offerings and future requirements.

· Work with service departments and the Information Services teams to provide advice on potential reporting solutions.

· Work in conjunction with Directorate/Departmental Managers and Project Managers to ensure the benefits management process are incorporated into project plans.

· Define the Change programme, in particular the review process to ensure that working practices change to meet the requirements of the service departments and makes best use of the chosen systems.

· To support the service reconfiguration and re-engineering that will be required to deliver changed processes

· Working to the digital programme plan and ensuring that project targets milestones and relevant deliverables are met and delivered on time. Ensuring resource requirements with regard to change are assessed and identified and highlighted to the Project Manager.

· Ensure that adequate systems are in place, post project to monitor ongoing delivery of the benefits and that any new systems are being used to optimum effect.

· Act as a focal point for communication and liaison on all matters relating to engagement, change and benefits management, with specific links to organisational development through CCG Primary Care & Service Improvement teams, Information Governance and Data Quality teams, and all those responsible for implementing new systems.

· Prepare appropriate project status reports for the Project Manager highlighting progress towards targets, identifying issues/risks, developing and proposing recommendations/contingencies for their successful resolution.

· To lead the development of Clinical and Managerial Scenarios that informs and challenge practice.

· To create a greater understanding of the implications of the digital programme and relevance to the GPFV 5 Year Plan and NHSE 5 Year Forward View by liaising with, and through the support of, senior clinical managers and other appropriate staff groups

· Carry out any other duties and responsibilities commensurate with the grade.

Communication

· To work with the Project Manager to establish project communication plans

· To organise and present workshops to large groups of staff and working on a one to one basis where appropriate, including senior management and senior clinical staff. Delivering complex and often emotive messages in a sensitive manner that is appropriate to the audience

· Work with key stakeholders involved in Digital & IM&T projects to facilitate collaborative working across a multitude of complex organisations within the region

· Motivate and coach colleagues to encourage collaborative working to improve services/performance ensuring the removal of any barriers to change

· Keep up to date by developing a network of personal contacts

· Support the smooth running of the Digital Programme and Project Implementation teams.

· To have the ability to coach and enthuse stakeholders who are not fully committed to project objectives with a view to changing hearts and minds