Job summary
Are you interested in supporting people who live with a long term
condition (LTC) and their carers? Are you passionate about giving people choice
and control over how their care is delivered? If the answer is yes and you are
a highly organised individual with a can-do attitude then this post could be
for you.
The LTCs and
Personalisation Function at the award winning West Yorkshire Health and Care
Partnership (WY HCP) are seeking to expand the programme management team.
The
role will work across West Yorkshire focusing on;
·
Embedding
a vision to embed personalised care across a range of LTC areas e.g. stroke,
diabetes and palliative and end of life care
·
Reducing inequalities for people living with a LTC
and their carers through the delivery of the Long Term Plan ambitions for
personalised care
·
Improving recognition,
identification
and support for unpaid carers and working carers across the West
Yorkshire health
and care system
·
Engage with people and professionals to
understand good practice and barriers to personalised care and the impact on
the quality and experience of care
As Programme Manager you will be responsible for developing and
delivering multiple projects within the programme to time, cost and quality
criteria and meeting a range of stakeholder requirements.
Main duties of the job
· Provide excellent programme management of a broad range of complex activities within multiple projects across a range of partners and stakeholders
· Develop and maintain a mixed portfolio of core project documentation ensuring reporting and appropriate escalation of key risks and issues
· Set up and maintain progress meetings at the required frequency
· Manage own workload and make informed decisions independently
· Ensure effective communication with a range of organisations to ensure successful delivery of the programme including managing stakeholder expectations
· Use influencing and negotiation skills and strategies to ensure delivery from project leads for whom there is no direct line management responsibility
· Work closely with stakeholders across West Yorkshire to ensure engagement and buy in
· Support embedding of patient and public engagement into programme
· Support a learning culture through the dissemination of learning outcomes
· Share complex information in appropriate formats to enable decision making
· Co-ordinate the implementation of evaluation plans
· Propose changes to local policies and procedures based on national policy
· Contribute to NHS England’s reporting process
· Promote equality and value diversity
About us
In West Yorkshire we are
passionate about creating an inclusive workplace that promotes and values
diversity – we see this as a strength and part of our founding mission, values and
behaviours. We know through experience
that different ideas, perspectives and backgrounds create a stronger and more
creative work environment that delivers patient outcomes. We welcome
applications irrespective of people's age, disability, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances. We have policies and procedures in place that
all applicants are treated fairly and consistently at every stage of the
recruitment process, including consideration of reasonable adjustments for
people who have a disability
As an
Organisation we offer a flexible approach to working hours to meet the needs of
the individual and the service. Please speak to us about how we might be able
to accommodate a flexible working arrangement whether that’s job share, part
time or another flexible pattern.
Job description
Job responsibilities
Are you interested in
supporting people who live with a long term condition and their carers? Are you
passionate about giving people choice and control over how their care is
delivered? Are you looking for flexible working and a team that focuses on
wellbeing and giving opportunities for staff to have a good work life balance.?
If the answer is yes and you are a highly organised individual with a can-do
attitude then this post could be for you.
The
Long Term Conditions (LTCs) and Personalisation Function at the award winning West
Yorkshire Health and Care Partnership (WY HCP) are seeking to expand the programme
management team.
The Long Term
Conditions and Personalisation Programme Manager will work across the West
Yorkshire footprint to oversee the work programme focusing on;
·
Embedding
a clear vision to embed personalised care across a range of long term condition
specific areas e.g. stroke, diabetes and palliative and end of life care
(PEoLC)
·
Reducing inequalities for people living with a
long term condition and their carers through the delivery of the Long Term Plan
ambitions for personalised care
·
Improving
recognition, identification and support for unpaid carers and working carers across
the West Yorkshire health and care system
·
Engage with patients of all ages and
professionals to understand existing good practice and barriers to personalised care and the impact
on the quality and experience of care.
·
Identify settings where quality can be improved
to ensure a consistent approach to delivering personalised care approaches in
services across the region.
As Programme Manager you
will be responsible for developing and delivering multiple projects within the
programme to time, cost and quality criteria and meeting a range of stakeholder
requirements. The role will require significant engagement with carers and
voluntary and community groups across West Yorkshire.
The post holder will have
a key role in influencing and supporting teams and organisations across West
Yorkshire to enable improvement work in clinical and non-clinical services and
support a carer aware culture of continuous improvement across teams and WY
localities.
Please note that shortlisted applicants will be requested
to perform a short pre interview test.
All staff are expected to work flexibly across
all functions according to the skills and requirements for individual roles.
Job description
Job responsibilities
Are you interested in
supporting people who live with a long term condition and their carers? Are you
passionate about giving people choice and control over how their care is
delivered? Are you looking for flexible working and a team that focuses on
wellbeing and giving opportunities for staff to have a good work life balance.?
If the answer is yes and you are a highly organised individual with a can-do
attitude then this post could be for you.
The
Long Term Conditions (LTCs) and Personalisation Function at the award winning West
Yorkshire Health and Care Partnership (WY HCP) are seeking to expand the programme
management team.
The Long Term
Conditions and Personalisation Programme Manager will work across the West
Yorkshire footprint to oversee the work programme focusing on;
·
Embedding
a clear vision to embed personalised care across a range of long term condition
specific areas e.g. stroke, diabetes and palliative and end of life care
(PEoLC)
·
Reducing inequalities for people living with a
long term condition and their carers through the delivery of the Long Term Plan
ambitions for personalised care
·
Improving
recognition, identification and support for unpaid carers and working carers across
the West Yorkshire health and care system
·
Engage with patients of all ages and
professionals to understand existing good practice and barriers to personalised care and the impact
on the quality and experience of care.
·
Identify settings where quality can be improved
to ensure a consistent approach to delivering personalised care approaches in
services across the region.
As Programme Manager you
will be responsible for developing and delivering multiple projects within the
programme to time, cost and quality criteria and meeting a range of stakeholder
requirements. The role will require significant engagement with carers and
voluntary and community groups across West Yorkshire.
The post holder will have
a key role in influencing and supporting teams and organisations across West
Yorkshire to enable improvement work in clinical and non-clinical services and
support a carer aware culture of continuous improvement across teams and WY
localities.
Please note that shortlisted applicants will be requested
to perform a short pre interview test.
All staff are expected to work flexibly across
all functions according to the skills and requirements for individual roles.
Person Specification
Values & Behaviours
Desirable
- Being respectful and enabling trust
- Respectful and supportive of others and challenges disrespectful behaviour
- Trustworthy and able to inspire confidence in others
- Shows an interest in others views and acts upon these in a positive manner
- Adjusts communication techniques accordingly
- Working together for service users
- Can vocalise the interests of patients
- Presents a positive respectable image to all stakeholders
- Understands how the role impacts on healthcare and patient experience
- Is committed to understand the wider network of the ICB and working in partnership for the benefit of the patient
- Committed to being one single inclusive team
- Confident working as part of a team to manage workload and share learning
- Able to adapt to change and work flexibly
- Being the best we can be
- Enthusiastic about quality and delivery of this
- Has a solution focused approach to deliver value for money
- Acts in a positive manner to improve morale and address negativity
- Open and honest about difficulties and risks and addresses these promptly
Experience
Essential
- Experience of working in a dynamic team and able to adjust working styles/practices to meet the business needs of the organisation
- Working knowledge of the financial and activity aspects of proposed courses of action
- Ability to undertake demand and capacity planning with supporting financial analysis; ability to work effectively with colleagues in finance and business intelligence to achieve this.
- Lived experience as an unpaid carer or of a living with a long term condition
- Experience of informing/delivering solutions through co-production
Qualifications
Essential
- Educated to masters degree level in relevant subject or equivalent level of experience of working at a similar level
- Experience of informing/delivering solutions through co-production
- Appreciation of the relationship between the Department of Health, NHS England, other Arms Length and Executive bodies and individual provider and commissioning organisations within the West Yorkshire Health and Care Partnership.
- Experience and knowledge of commissioning
- Must be proficient in use of Excel with experience of other software packages.
- Proficient knowledge of data protection and confidentiality, governance and dealing with extremely sensitive data on a daily basis.
- Proven experience of delivering service change along pathways
- Evidence of continued professional development
- PRINCE 2 experience and/or demonstrate expertise of project management activities in a healthcare environment
- Significant management experience in the NHS or other public healthcare related industry
- Ability to successfully operate in a multi-disciplinary/multi-agency partnership environment.
- Experience and understanding of project management methodologies; track record of robust implementation of projects.
- Understand the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Specific knowledge of personalised care and the unpaid carers agenda
- Ability to deal with complex and conflicting priorities and ensure delivery of agreed actions within agreed timescales
Skills & behaviours
Essential
- Ability to build trusted and impactful stakeholder relationships and support networks in a political context
- Strong external communications skills in a politically sensitive environment
- Experience of delivering presentations to senior stakeholders to ensure commitment to proposed courses of action
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders
- Ability to manage potentially aggressive and/or antagonistic situations with staff and stakeholders where opinion differs within change programmes for successful outcomes, whilst maintaining integrity/effective working relationships.
- Proven ability to forge positive working relationships with people from a wide variety of backgrounds, in order to support an effective matrix approach to achieve NHS objectives.
- Ability to represent the ICS in sensitive and political situations, delivering difficult messages where required
- Excellent presentation skills including ability to analyse, interpret and design data sets, dashboards and present complex data to a wide range of audiences.
- Ability to source comparative data from local and national sources and undertake the necessary analysis for management action to be taken, across the SHCP partner agencies.
- Ability to analyse issues where material is drawn from multiple and complex sources and draw/communicate robust conclusions.
- Capability to act upon incomplete information, using experience to make inferences and decision making and to ensure commitment of colleagues to conclusions reached.
- Ability to analyse complex numerical and written data, assess options and draw appropriate conclusions. Ability to communicate and secure commitment to conclusions reached although this may be contentious at times.
- Advanced planning skills in an NHS environment, with awareness of the implications of courses of actions on the wider health and social care economy.
- Ability to locate and apply relevant benchmarking/comparative data to local situations and propose practical applications of these to local context.
- Ability to undertake literature reviews of relevant health and social care service areas and propose practical application of these to the local context.
- Ability to provide information to relevant stakeholders in ways designed to ensure success
- Ability to develop and align strategy and planning to overall vision. Demonstrated capability to plan over short, medium and long-term timeframes within an overall vision and adjust plans and resource requirements accordingly
- Ability to provide information to relevant stakeholders in ways designed to ensure success
- Able to manage own workload with minimum supervision.
- Ability to make decisions autonomously, when required, on difficult issues, and manage relationships with colleagues appropriately
- Experience in facilitating and directing change in a complex, multi-agency, multi-disciplinary context
- Ability to work effectively between strategic and operational activities where required
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda
Person Specification
Values & Behaviours
Desirable
- Being respectful and enabling trust
- Respectful and supportive of others and challenges disrespectful behaviour
- Trustworthy and able to inspire confidence in others
- Shows an interest in others views and acts upon these in a positive manner
- Adjusts communication techniques accordingly
- Working together for service users
- Can vocalise the interests of patients
- Presents a positive respectable image to all stakeholders
- Understands how the role impacts on healthcare and patient experience
- Is committed to understand the wider network of the ICB and working in partnership for the benefit of the patient
- Committed to being one single inclusive team
- Confident working as part of a team to manage workload and share learning
- Able to adapt to change and work flexibly
- Being the best we can be
- Enthusiastic about quality and delivery of this
- Has a solution focused approach to deliver value for money
- Acts in a positive manner to improve morale and address negativity
- Open and honest about difficulties and risks and addresses these promptly
Experience
Essential
- Experience of working in a dynamic team and able to adjust working styles/practices to meet the business needs of the organisation
- Working knowledge of the financial and activity aspects of proposed courses of action
- Ability to undertake demand and capacity planning with supporting financial analysis; ability to work effectively with colleagues in finance and business intelligence to achieve this.
- Lived experience as an unpaid carer or of a living with a long term condition
- Experience of informing/delivering solutions through co-production
Qualifications
Essential
- Educated to masters degree level in relevant subject or equivalent level of experience of working at a similar level
- Experience of informing/delivering solutions through co-production
- Appreciation of the relationship between the Department of Health, NHS England, other Arms Length and Executive bodies and individual provider and commissioning organisations within the West Yorkshire Health and Care Partnership.
- Experience and knowledge of commissioning
- Must be proficient in use of Excel with experience of other software packages.
- Proficient knowledge of data protection and confidentiality, governance and dealing with extremely sensitive data on a daily basis.
- Proven experience of delivering service change along pathways
- Evidence of continued professional development
- PRINCE 2 experience and/or demonstrate expertise of project management activities in a healthcare environment
- Significant management experience in the NHS or other public healthcare related industry
- Ability to successfully operate in a multi-disciplinary/multi-agency partnership environment.
- Experience and understanding of project management methodologies; track record of robust implementation of projects.
- Understand the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Specific knowledge of personalised care and the unpaid carers agenda
- Ability to deal with complex and conflicting priorities and ensure delivery of agreed actions within agreed timescales
Skills & behaviours
Essential
- Ability to build trusted and impactful stakeholder relationships and support networks in a political context
- Strong external communications skills in a politically sensitive environment
- Experience of delivering presentations to senior stakeholders to ensure commitment to proposed courses of action
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders
- Ability to manage potentially aggressive and/or antagonistic situations with staff and stakeholders where opinion differs within change programmes for successful outcomes, whilst maintaining integrity/effective working relationships.
- Proven ability to forge positive working relationships with people from a wide variety of backgrounds, in order to support an effective matrix approach to achieve NHS objectives.
- Ability to represent the ICS in sensitive and political situations, delivering difficult messages where required
- Excellent presentation skills including ability to analyse, interpret and design data sets, dashboards and present complex data to a wide range of audiences.
- Ability to source comparative data from local and national sources and undertake the necessary analysis for management action to be taken, across the SHCP partner agencies.
- Ability to analyse issues where material is drawn from multiple and complex sources and draw/communicate robust conclusions.
- Capability to act upon incomplete information, using experience to make inferences and decision making and to ensure commitment of colleagues to conclusions reached.
- Ability to analyse complex numerical and written data, assess options and draw appropriate conclusions. Ability to communicate and secure commitment to conclusions reached although this may be contentious at times.
- Advanced planning skills in an NHS environment, with awareness of the implications of courses of actions on the wider health and social care economy.
- Ability to locate and apply relevant benchmarking/comparative data to local situations and propose practical applications of these to local context.
- Ability to undertake literature reviews of relevant health and social care service areas and propose practical application of these to the local context.
- Ability to provide information to relevant stakeholders in ways designed to ensure success
- Ability to develop and align strategy and planning to overall vision. Demonstrated capability to plan over short, medium and long-term timeframes within an overall vision and adjust plans and resource requirements accordingly
- Ability to provide information to relevant stakeholders in ways designed to ensure success
- Able to manage own workload with minimum supervision.
- Ability to make decisions autonomously, when required, on difficult issues, and manage relationships with colleagues appropriately
- Experience in facilitating and directing change in a complex, multi-agency, multi-disciplinary context
- Ability to work effectively between strategic and operational activities where required
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda
