NHS Cornwall and Isles of Scilly Integrated Care Board

GP IT Support Engineer

The closing date is 29 July 2025

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Job summary

NHS Cornwall and Isles of Scilly Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of our communities, managing the NHS budget, and arranging for the provision of joined up health services which improve the lives of people who live and work in Cornwall and the Isles of Scilly.

By collaborating as an integrated care system (ICS) our health and care organisations can tackle complex challenges, including:

improving the health of children and young people

supporting people to stay well and independent

acting sooner to help those with preventable conditions

supporting those with long-term conditions or mental health issues

caring for those with multiple needs as populations age getting the best from

An exciting opportunity has arisen within the general practice (GP) IT support team for an enthusiastic individual to join our team as a GP IT support engineer.

You will have opportunity to support the delivery of high-quality digital infrastructure and IT support services across its network of practices and partner sites.

The successful candidate will be responsible for providing technical support, managing system configurations, assisting in the rollout of digital projects, and ensuring the effective setup and maintenance of IT systems and equipment. This role is integral to maintaining continuity of care through dependable digital services, especially in the dynamic environment of primary healthcare.

Main duties of the job

The post holder will assist their line manager in the support of the Cornwall and Isles of Scilly GP community's IM&T estate.

Their responsibilities and duties will include:

  • The installation, configuration, maintenance and support of all IT end user equipment and installed software in use throughout general practice.
  • The team is responsible for providing first and second level technical support, project based work and service delivery. This can include application, system, and hardware related technical support, being the technical lead on projects and installations covering all of the ICB's IT services.
  • Assist with device refresh programmes by managing the installation and replacement of hardware within general practice and liaising with other teams and third parties as required until conclusion of the project.
  • Ability to install data and/or voice network hardware and cabling, including Cat 5e and Cat 6, to internationally recognised standards.
  • Training end users in the effective use of their IT equipment and software irrespective of the ability and seniority in general practice.
  • The installation, configuration, maintenance and support of both Commercial Off The Shelf (COTS) and bespoke applications such as MS Windows, MS Office, Foundation Clinical Systems (EMIS/TPP) ancillary systems and other associated software.
  • Undertake proactive maintenance and troubleshooting of hardware faults and incidents with Windows desktop operating systems and supported applications

About us

We are committed to creating an inclusive and diverse work environment and are always keen to hear from people who would like to work with us. We welcome applications from everyone regardless of age, disability or long-term health condition, gender identity or expression, race or ethnicity, faith, sex, sexuality or veteran status.

We are looking for people whose personal values and behaviours align with the NHS values outlined in the NHS Constitution and our own values and behaviours.

You can look forward to excellent benefits including discounts schemes, optional pension and life assurance, flexible working, and much more.

Details

Date posted

15 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year excludes 25/26 pay award

Contract

Permanent

Working pattern

Full-time

Reference number

471-7267087-A

Job locations

New County Hall

Treyew Road

Truro

TR1 3AY


Job description

Job responsibilities

Please view the attached job description and person specification for more specific information about this post.

For hybrid working we offer the flexibility to work from an office (Bodmin, Truro), and from home, depending on the requirements of the team.

Job description

Job responsibilities

Please view the attached job description and person specification for more specific information about this post.

For hybrid working we offer the flexibility to work from an office (Bodmin, Truro), and from home, depending on the requirements of the team.

Person Specification

Person specification

Essential

  • Diploma level IT qualification or equivalent experience.
  • Experience in working in a support role.
  • Expert knowledge and experience in fault finding and resolution on a wide range of IT hardware and equipment (PCs, Printers, Laptops and Tablets etc).
  • Expert knowledge and experienced in fault finding and the repair of Microsoft operating systems and desktop products. Including Windows and Office all versions.
  • Expert knowledge and experienced in fault diagnosis and the repair of client connectivity issues on both wide and local area networks, using standard TCP/IP protocols.
  • Knowledge of the Data protection act and IT related security, including firewall principles and antivirus software.
  • Good understanding of the principles of a Directory Service.
  • Ability to use IP based remote management, support tools.
Person Specification

Person specification

Essential

  • Diploma level IT qualification or equivalent experience.
  • Experience in working in a support role.
  • Expert knowledge and experience in fault finding and resolution on a wide range of IT hardware and equipment (PCs, Printers, Laptops and Tablets etc).
  • Expert knowledge and experienced in fault finding and the repair of Microsoft operating systems and desktop products. Including Windows and Office all versions.
  • Expert knowledge and experienced in fault diagnosis and the repair of client connectivity issues on both wide and local area networks, using standard TCP/IP protocols.
  • Knowledge of the Data protection act and IT related security, including firewall principles and antivirus software.
  • Good understanding of the principles of a Directory Service.
  • Ability to use IP based remote management, support tools.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Cornwall and Isles of Scilly Integrated Care Board

Address

New County Hall

Treyew Road

Truro

TR1 3AY


Employer's website

https://www.cios.icb.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS Cornwall and Isles of Scilly Integrated Care Board

Address

New County Hall

Treyew Road

Truro

TR1 3AY


Employer's website

https://www.cios.icb.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

GP IT Support Service Manager

Roland Paylor

roland.paylor@nhs.net

07353138185

Details

Date posted

15 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year excludes 25/26 pay award

Contract

Permanent

Working pattern

Full-time

Reference number

471-7267087-A

Job locations

New County Hall

Treyew Road

Truro

TR1 3AY


Supporting documents

Privacy notice

NHS Cornwall and Isles of Scilly Integrated Care Board's privacy notice (opens in a new tab)