Job summary
Secondment opportunity will also be considered for the role.
About the role
This is a great role to develop an understanding of all aspects of people services in a close-knit and friendly people and organisational development team.
As the first point of contact, the role provides first line advice, support and guidance to managers and employees about the application of people policies and processes and supports the team in all areas of HR, organisational development and training. We are a busy and face paced team with varying demands, meaning you will assist in many areas of general administration for all employee lifecycle activities, and you will support maintaining specific systems and processes (such as recruitment) and updating our online systems.
You will monitor a busy people team inbox while always providing excellent customer service. You'll update employee records in our HR system, using and updating our standard operating procedures for all areas you are responsible for. The team will rely on you to be competent in your IT skills, in order to support them fully.
Hybrid working
Many of our colleagues worked from home in response to the COVID-19 pandemic. We now adopt a hybrid approach to working, therefore there is flexibility to work from one of our offices.
Main duties of the job
About you
We are looking for a customer focused people team assistant with excellent communication skills, including the ability to provide and receive sensitive and contentious information whilst using tact and diplomacy. You will be well organised with high attention to detail, with the ability to prioritise effectively whilst dealing with a wide range of tasks and meet deadlines simultaneously. This role requires previous HR experience, and you will need to use your initiative to assess incoming queries and issues to decide the best way to proceed. Most importantly you will have great interpersonal skills and a friendly professionalism.
About the NHS
In return you will be part of a system that is pioneering change in the Health Service, and alongside every team member, you will help us to achieve our goals.
You can look forward to excellent benefits including discounts in store and online, optional pension and life assurance, flexible working options, salary sacrifice vehicles/ cycles/ child care vouchers, two days pro rata to undertake volunteering, coaching and mentoring opportunities, as well as fantastic opportunities to develop your career.
Closing date: 9am, 29th May 2023
Interview date: 7th June 2023
For more information, or to request support with the recruitment process, please contact Jayne Marsh jayne.marsh5@nhs.net or Jo Tomlinson jo.tomlinson2@nhs.net
About us
NHS Cornwall and Isles of Scilly Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of our communities, managing the NHS budget, and arranging for the provision of joined up health services which improve the lives of people who live and work in Cornwall and the Isles of Scilly.
Working with us
We are always keen to hear from people who would like to work with us, and we positively encourage applications from all sections of the community regardless of sex, sexual orientation, racial origin or disability.
We are looking for people whose personal values and behaviours align with the NHS values outlined in theNHS Constitutionand our ownvalues and behaviours.Find out more about NHS Cornwall and Isles of Scilly ICB in the 'about us' section of our website.
Job description
Job responsibilities
To be initial point of contact for all queries and providing resolutions where possible and appropriate, and sign-posting them to the relevant resources available.
To resolve queries regarding HR policy and processes. Judgement of the facts involves and requires some analysis and interpretation of the policy/process/terms & conditions.
Responsible for maintaining live organisational charts, aligned to the master establishment control position, publishing these for wider CCG use at regular intervals.
As TRAC (recruitment system) super-user, to act as the HR teams key point of contact for recruitment activity both internally with recruiting managers and externally with the CCGs recruitment provider and providing one to one training on an ad hoc basis as required.
Ensure the smooth running of the HR office in respect of actioning correspondence, updating calendars, arranging, attending and providing support at meetings, and providing other administrative support to the team.
To assist with the collation and production of regular or ad hoc reports
Responsible for running the job matching process, arranging Job Evaluation/Consistency Checking Panels, and training events, including liaising with other departments and external agencies as required.
Responsible for collating and maintaining the ICBs job description library ensuring it is constantly monitored, indexed and updated in line with the matching process whilst maintaining version control.
Ensuring timely processing of all HR policies through the relevant committees and forums implementing policy changes and propose changes to practices and procedures in HR.
To maintain and develop strong working relationships with internal and external customers, ensuring excellent levels of customer service at all times.
Create, maintain and administer HR databases and spread-sheets and IRIS.
To actively seek feedback and identify opportunities to improve the administrative processes and systems of department as well the HR service provided to the organisation.
Job description
Job responsibilities
To be initial point of contact for all queries and providing resolutions where possible and appropriate, and sign-posting them to the relevant resources available.
To resolve queries regarding HR policy and processes. Judgement of the facts involves and requires some analysis and interpretation of the policy/process/terms & conditions.
Responsible for maintaining live organisational charts, aligned to the master establishment control position, publishing these for wider CCG use at regular intervals.
As TRAC (recruitment system) super-user, to act as the HR teams key point of contact for recruitment activity both internally with recruiting managers and externally with the CCGs recruitment provider and providing one to one training on an ad hoc basis as required.
Ensure the smooth running of the HR office in respect of actioning correspondence, updating calendars, arranging, attending and providing support at meetings, and providing other administrative support to the team.
To assist with the collation and production of regular or ad hoc reports
Responsible for running the job matching process, arranging Job Evaluation/Consistency Checking Panels, and training events, including liaising with other departments and external agencies as required.
Responsible for collating and maintaining the ICBs job description library ensuring it is constantly monitored, indexed and updated in line with the matching process whilst maintaining version control.
Ensuring timely processing of all HR policies through the relevant committees and forums implementing policy changes and propose changes to practices and procedures in HR.
To maintain and develop strong working relationships with internal and external customers, ensuring excellent levels of customer service at all times.
Create, maintain and administer HR databases and spread-sheets and IRIS.
To actively seek feedback and identify opportunities to improve the administrative processes and systems of department as well the HR service provided to the organisation.
Person Specification
Qualifications
Essential
- Level 3 certificate in human resource practice or equivalent experience
- 5 GCSES including Maths and English
Desirable
Knowledge and experience
Essential
- Knowledge of a range of administrative and generalist HR procedures acquired through relevant training.
- Previous experience in an administration role to confidently carry out a range of administrative tasks such as:
- Proving advice and guidance to customers
Desirable
- Previous experience of working in Healthcare.
- Previous experience of a Human Resources environment
Skills and abilities
Essential
- Advanced IT skills in Word and Excel.
- Ability to deal with a wide range of tasks and meet deadlines simultaneously.
- Ability to use initiative and assess incoming queries/issues to decide the best way to deal with issues and when to refer to colleagues.
- Ability to maintain confidentiality at all times.
Person Specification
Qualifications
Essential
- Level 3 certificate in human resource practice or equivalent experience
- 5 GCSES including Maths and English
Desirable
Knowledge and experience
Essential
- Knowledge of a range of administrative and generalist HR procedures acquired through relevant training.
- Previous experience in an administration role to confidently carry out a range of administrative tasks such as:
- Proving advice and guidance to customers
Desirable
- Previous experience of working in Healthcare.
- Previous experience of a Human Resources environment
Skills and abilities
Essential
- Advanced IT skills in Word and Excel.
- Ability to deal with a wide range of tasks and meet deadlines simultaneously.
- Ability to use initiative and assess incoming queries/issues to decide the best way to deal with issues and when to refer to colleagues.
- Ability to maintain confidentiality at all times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
