Operational Lead System Resilience

Job summary

East and North Hertfordshire (ENH) Place Team are seeking an experienced, enthusiastic and dynamic Operational Lead to join our team.

The Operational Lead will work with providers and other key stakeholders to support the day to day management of urgent and emergency care pressures across the ENH Place Team, along with an understanding of system actions and to provide assurance and escalation where additional support is required.

You will work collaboratively with various partners to ensure efficient and effective processes are in place to meet goals and objectives, alongside implementing actions that result from the daily calls to support the delivery of safe patient care and national targets.

A strategic component will involve managing projects to support the achievement of both the organisational and the Urgent Care Recovery program objectives.

The post holder will support the Deputy Head of System Resilience and the day to day oversight of system pressures across the Integrated Care Board footprint, deputising as required.

Main duties of the job

• The post holder will support the Head of UEC and Resilience to ensure work streams are planned and managed effectively and take the lead in assisting in their successful delivery.
• Attend System Resilience meetings throughout the day and deputise (for the Deputy Head of UEC and Resilience) as required, taking, and delivering on the reporting, actions, and outcomes to support service delivery.
• Work closely with system partners to maintain day to day management of system performance and resolution of risks and issues as they arise. Facilitate resolution of clinical issues including pathway barriers and provide support for individual patient flow issues.
• Deputise for the Deputy Head of UEC and Resilience as required.
• Represent the ENH Place Operations team at various ENH Place and ICB wide system meetings with colleagues from partner organisations.
• Provide a consistent resource for day-to-day escalations from ENH Place system partners, ICB wide and for out of area escalations.
• Support the maintenance and delivery of key operational national and local priorities and standards within the system.
• Lead on the daily operational reporting requirements both internally and external as required including NHS England using several BI tools.
• Prepare presentations and formal detailed reports on behalf of the System Resilience Team
• Own and manage a portfolio of projects.
• Monitor and review financial spend on behalf of the department as required.

About us

NHS Hertfordshire and West Essex Integrated Care Board (ICB) is the local NHS organisation that plans and oversees how NHS money is spent and makes sure health services work well and are of high quality.

The ICB's role is to join up health and care services, improve health and wellbeing and reduce health inequalities for the 1.6 million people who live in Hertfordshire and West Essex.

It's an exciting time for us and we're looking for people who enjoy working in a fast-paced, vibrant environment that can help us achieve our aim.

So if you share our passion for people and want to make a positive change to their health and health services then we want to hear from you.