Continuing Healthcare Case Coordinator

Job summary

The ICB is looking for a proactive and flexible person to support the CHC Admin function within the CHC department, working as part of the administration team to provide an efficient and effective administrative service.

The post will provide a full and comprehensive administrative support to the NHS Continuing Healthcare team to enable them to carry out their work effectively. This will include maintaining and continuing to develop efficient and effective systems of administration to support the NHS Continuing Healthcare process to ensure a high quality and patient focussed service. Duties will include the organisation and co-ordination of referrals and existing cases, supporting the clinical team in the caseload management of individuals eligible NHS Continuing Healthcare. The administrator will work to deadlines with the minimum of supervision, using their own initiative and maintaining a flexible approach

The position is based at the Forum, Hemel Hempstead

Main duties of the job

Working in a fast-paced and challenging environment, the post holder will be required to undertake a wide range of different tasks, balancing competing demands and adapting quickly as priorities change.

The role will involve organising and minuting meetings, managing conflicting deadlines, utilising our internal database and general office administration.

You will be required to engage with members of the public on a regular basis in a clear and understanding manner. You will have excellent organisational and communication skills and experience of working as part of a large team:

Co-ordinate an end to end service for individuals who have been referred to the CHC team.

Provide support and administration services to the team in a flexible and professional manner whilst maintaining a patient focus

Act as a reference point to provide advice/information to members of the public, patients and their relatives, Adult Social Care, Nursing Homes and other outside agencies in relation to non-clinical issues regarding CHC queries

Provide a comprehensive and high-quality office and administrative support service to the function.

If you have the energy, enthusiasm, values and drive that are required for this post we invite you to apply.

About us

Herts & West Essex Integrated Care Board is a leading NHS organisation with an award-winning governing body. Working closely with partner organisations, the ICB's staff design, plan and commission health services for more than half a million people and monitor the quality and effectiveness of those services.

In addition to the basic salary, this post attracts a High Cost Area Supplement of 5% of basic salary subject to a minimum and maximum payment per annum (pro rata where applicable) in line with Agenda for Change.