Job summary
Do you have experience of
commissioning or brokerage?
Or perhaps you are an administrator
with a high level of data skills?
Are you committed to sourcing the best
care for people?
Would you like to work in a high
performing, supportive service that offers flexible work opportunities?
Do you want the opportunity to use and
develop your skills and knowledge in the NHS?
Our Personal Health Commissioning
(PHC) team is expanding to meet increasing demand and we would love you to join
us!
Personal Health Commissioning Who
are we?
We are a team within NHS Dorset ICB
that undertakes assessments, reviews and sources care for individuals eligible
for Continuing Healthcare, Funded Nursing Care, Joint Funding, Section 117
Aftercare, Complex Rehabilitation and Children and Young Peoples Continuing
Care.
We pride ourselves on taking a
person-centred approach to establishing how the individual needs of patients we
support are best met.
Our team is expanding due to
increasing demand for our services. Our roles offer exciting opportunities to
use and develop your skills and knowledge in a service that strives to source
the best care for our patients.
PHC is on a journey of continuous improvement. This ensures
we are at the forefront of providing high quality, efficient and sustainable
services for our community, working in innovative ways.
We have opportunities available in the West (Dorchester) for
the following roles: B6 Commissioning & Contracts Officer
Commissioning & Placements Team
Main duties of the job
What will I
do in this role?
You will work in
a supportive commissioning team who passionately care about securing care for
individuals. Line management is part of
your responsibility, and you will be expected to develop and motivate those
reporting to you.
Your day-to-day
role will include working with providers, negotiating prices, creating
contracts, drafting specifications and supporting the Commissioning Manager
with projects with the opportunity to lead some of these. You will manage
providers performance and conduct service level agreement meetings.
You will
understand data to identify trends and work with the Local authorities to align
commissioning approaches.
What
qualifications do I need for this role?
You need a good
level of education and be able to demonstrate a
high level of accuracy. Strong written and verbal communication skills
are essential.
What
experience do I need for this role?
You will have
some prior experience of working within commissioning. We would love to hear
about some examples of what you have done in your previous commissioning roles
and it would be great if you have previously line managed too.
We welcome
informal enquiries on our vacancies.
Please note we reserve the right to extend
the closing date or close this vacancy early if we receive sufficient
applications for the role. Therefore, if you are interested, please submit your
application as early as possible.
About us
We are joining up to tackle
all the things
that affect our health and wellbeing, make real change, and improve things for our
communities.
Dorset ICS is
made up of:
-
NHS Dorset Integrated Care Board
- University Hospitals Dorset Foundation Trust
- Dorset County
Hospital Foundation Trust
- Dorset HealthCare University Foundation Trust
- Dorset
Council
- Bournemouth, Christchurch, and Poole Council
- 194 town and parish
councils
- 18 primary
care networks (made up of 80 GP practices)
- Southwestern Ambulance Service Foundation Trust
- Dorset
Police
- Dorset & Wiltshire Fire and Rescue
Service
- 7,300 voluntary organisations
What
we do
The Health
and Care Bill puts ICSs on
a statutory footing empowering them to better join up health and care services,
improve population health, and reduce health inequalities.
ICSs have four
core purposes:
-
Improve outcomes in population health and healthcare
- Tackle
inequalities in outcomes, experience, and access
- Enhance
productivity and value for money
- Help
the NHS support broader social and economic development
Job description
Job responsibilities
JOB PURPOSE
To manage Personal Health
Commissioning (PHC) commissioning and contracting ensuring that an effective
partnership approach is taken to commissioning and contracting and supporting
the delivery of clinically appropriate and cost-effective care for PHC eligible
adults.
The post holder will work with
PHC Managers to ensure that individuals receive high quality care from
providers. Where appropriate taking the lead in contract monitoring processes,
liaising with Local Authority partners, CQC and any other stakeholders.
The post holder will, in
conjunction with the PHC Commissioning & Placements Team, develop and
implement closer working arrangements between NHS Dorset and its partners,
including the Local Authority and independent care providers. Where appropriate,
the post holder will lead work with partner agencies to develop robust joint
commissioning and contract monitoring arrangements.
To apply NHS Dorset's quality and value framework in the commissioning
of new and existing PHC care packages.
Engage the care market and to develop new and ongoing business
opportunities and relationships with Dorset and out of county care providers.
To seek cost savings wherever possible by undertaking negotiations
with providers for complex PHC care packages and residential placements.
To search and drive forward improved functionality and efficiencies
within the PHC team in relation to procurement and commissioning.
To produce specifications for PHC services and contract tenders
liaising with a wide range of stakeholders in a variety of settings both
verbally and in writing.
Overall responsibility to support and administer NHS Personal Health
Commissioning and contracting processes for NHS Dorset (ICB).
The post holder will manage non care contracts, including the
performance management of those providers through contact and service level
agreement meetings.
The post holder will be responsible for the issuing of new NHS
contracts on behalf of PHC, and working with the Local Authority, where
appropriate on the provision of joint contracts and managing processes to
completion.
POST SPECIFIC,
TASKS AND OBJECTIVES
COMMUNICATION AND RELATIONSHIPS
-
Build effective relationships
with local and national partners.
-
The post-holder will be
required to use mature communication skills when establishing Contract, Service
Level Agreement and monitoring of provider performance.
-
To make presentations to groups
of staff and key partners having the ability to explain, motivate and enthuse.
-
To develop an appropriate range
of methods which facilitate the involvement of clinicians and where relevant,
patients and the public in commissioning priorities and decisions.
-
Using well developed
interpersonal skills when negotiating with providers with regard to appropriate
care package fees.
-
Build effective relationships
with support teams within NHS Dorset such as information and finance.
-
Demonstrate a commitment to
cross functional and cross organisational working.
ANALYTICAL
AND JUDGEMENTAL:
-
The post holder will need to be able to make judgements involving
complex facts or situations, which require the analysis, interpretation and
comparison of a range of options.
-
The post holder will need to be aware of and understand national and
local strategy and policy and be able to interpret and make judgement on
various situations taking account of these strategies and policies in order to
determine the correct course of action. This will be particularly relevant as
many queries will have more than a straightforward choice of options.
PLANNING
AND ORGANISATION:
-
Monitor demand and anticipate
future need, implementing solutions to manage capacity.
-
Work with the PHC Commissioning
& Placements Team to develop detailed service specifications for each
service provision as part of contract monitoring including quality, performance
and risk management schedules specific to each service provider.
PHYSICAL
-
The post holder will be
required to use advanced keyboard skills. Extensive travel across the Dorset
County and occasionally out of area will be required.
PATIENT
AND CLIENT CARE:
Ensure robust
mechanisms are in place to monitor and review providers who deliver:
-
In county care placements and
care packages
-
Out of County placements
-
Non-Care Contracts
Work with local
partners to maximise the benefits of joint working ensuring the development of
innovative patient centered service redesign.
POLICY
AND SERVICE:
-
Develop and performance manage
contracts with provider organisations which are in line with NHS Dorset and PHC
commissioning frameworks.
-
Develop a detailed
understanding of areas of policy development associated with areas of
responsibility agreed with the Senior PHC team.
-
Support the PHC Commissioning
& Placements Team to develop and implement a robust commissioning framework
for Continuing HealthCare.
-
Work with childrens continuing
care staff to ensure robust transitional arrangements for young persons
transferring from children to adult services are in place.
-
Support NHS Dorsets Quality
Team in working with relevant provider organisations to ensure robust
implementation of clinical quality improvements.
-
Support the Corporate
governance agenda within NHS Dorset and contribute as necessary on elements of
control assurance as requested.
FINANCIAL AND PHYSICAL RESOURCES:
-
To support the senior team in
closely monitoring the financial costs and activity within PHC Contracts.
-
Provide, where required,
information on finance performance to PHC and NHS Dorset managers, presenting
regular updates on providers financial performance.
-
Work with PHC Commissioning and
Operational teams to develop, negotiate and agree service level agreements with
a range of providers to ensure capacity to achieve key targets and best value
for NHS Dorset.
INFORMATION RESOURCES:
-
To provide PHC Commissioning
managers and senior team with regular reports on SLA performance for contracted
services
-
To support the provision,
monitoring and analysis of information against commissioning and quality
standards.
RESEARCH AND DEVELOPMENT:
-
Review PHC services in order to
ensure that they are meeting patient need, providing a quality service in the
most cost-effective manner, adding value to NHS resources.
FREEDOM TO ACT:
-
To lead on designated
contracts, operating independently on decisions to be made within the guidance
of operational policies such as Quality and Value framework and World Class
Commissioning guidance.
-
To attend or chair partnership
work groups setting terms of reference and operating independently within the
terms of reference and remit of the group.
-
Take swift and effective action
to address performance and service issues directly with the providers.
-
Represent NHS Dorset at
relevant partnership meetings.
For further information, please see full Job Description attached.
Job description
Job responsibilities
JOB PURPOSE
To manage Personal Health
Commissioning (PHC) commissioning and contracting ensuring that an effective
partnership approach is taken to commissioning and contracting and supporting
the delivery of clinically appropriate and cost-effective care for PHC eligible
adults.
The post holder will work with
PHC Managers to ensure that individuals receive high quality care from
providers. Where appropriate taking the lead in contract monitoring processes,
liaising with Local Authority partners, CQC and any other stakeholders.
The post holder will, in
conjunction with the PHC Commissioning & Placements Team, develop and
implement closer working arrangements between NHS Dorset and its partners,
including the Local Authority and independent care providers. Where appropriate,
the post holder will lead work with partner agencies to develop robust joint
commissioning and contract monitoring arrangements.
To apply NHS Dorset's quality and value framework in the commissioning
of new and existing PHC care packages.
Engage the care market and to develop new and ongoing business
opportunities and relationships with Dorset and out of county care providers.
To seek cost savings wherever possible by undertaking negotiations
with providers for complex PHC care packages and residential placements.
To search and drive forward improved functionality and efficiencies
within the PHC team in relation to procurement and commissioning.
To produce specifications for PHC services and contract tenders
liaising with a wide range of stakeholders in a variety of settings both
verbally and in writing.
Overall responsibility to support and administer NHS Personal Health
Commissioning and contracting processes for NHS Dorset (ICB).
The post holder will manage non care contracts, including the
performance management of those providers through contact and service level
agreement meetings.
The post holder will be responsible for the issuing of new NHS
contracts on behalf of PHC, and working with the Local Authority, where
appropriate on the provision of joint contracts and managing processes to
completion.
POST SPECIFIC,
TASKS AND OBJECTIVES
COMMUNICATION AND RELATIONSHIPS
-
Build effective relationships
with local and national partners.
-
The post-holder will be
required to use mature communication skills when establishing Contract, Service
Level Agreement and monitoring of provider performance.
-
To make presentations to groups
of staff and key partners having the ability to explain, motivate and enthuse.
-
To develop an appropriate range
of methods which facilitate the involvement of clinicians and where relevant,
patients and the public in commissioning priorities and decisions.
-
Using well developed
interpersonal skills when negotiating with providers with regard to appropriate
care package fees.
-
Build effective relationships
with support teams within NHS Dorset such as information and finance.
-
Demonstrate a commitment to
cross functional and cross organisational working.
ANALYTICAL
AND JUDGEMENTAL:
-
The post holder will need to be able to make judgements involving
complex facts or situations, which require the analysis, interpretation and
comparison of a range of options.
-
The post holder will need to be aware of and understand national and
local strategy and policy and be able to interpret and make judgement on
various situations taking account of these strategies and policies in order to
determine the correct course of action. This will be particularly relevant as
many queries will have more than a straightforward choice of options.
PLANNING
AND ORGANISATION:
-
Monitor demand and anticipate
future need, implementing solutions to manage capacity.
-
Work with the PHC Commissioning
& Placements Team to develop detailed service specifications for each
service provision as part of contract monitoring including quality, performance
and risk management schedules specific to each service provider.
PHYSICAL
-
The post holder will be
required to use advanced keyboard skills. Extensive travel across the Dorset
County and occasionally out of area will be required.
PATIENT
AND CLIENT CARE:
Ensure robust
mechanisms are in place to monitor and review providers who deliver:
-
In county care placements and
care packages
-
Out of County placements
-
Non-Care Contracts
Work with local
partners to maximise the benefits of joint working ensuring the development of
innovative patient centered service redesign.
POLICY
AND SERVICE:
-
Develop and performance manage
contracts with provider organisations which are in line with NHS Dorset and PHC
commissioning frameworks.
-
Develop a detailed
understanding of areas of policy development associated with areas of
responsibility agreed with the Senior PHC team.
-
Support the PHC Commissioning
& Placements Team to develop and implement a robust commissioning framework
for Continuing HealthCare.
-
Work with childrens continuing
care staff to ensure robust transitional arrangements for young persons
transferring from children to adult services are in place.
-
Support NHS Dorsets Quality
Team in working with relevant provider organisations to ensure robust
implementation of clinical quality improvements.
-
Support the Corporate
governance agenda within NHS Dorset and contribute as necessary on elements of
control assurance as requested.
FINANCIAL AND PHYSICAL RESOURCES:
-
To support the senior team in
closely monitoring the financial costs and activity within PHC Contracts.
-
Provide, where required,
information on finance performance to PHC and NHS Dorset managers, presenting
regular updates on providers financial performance.
-
Work with PHC Commissioning and
Operational teams to develop, negotiate and agree service level agreements with
a range of providers to ensure capacity to achieve key targets and best value
for NHS Dorset.
INFORMATION RESOURCES:
-
To provide PHC Commissioning
managers and senior team with regular reports on SLA performance for contracted
services
-
To support the provision,
monitoring and analysis of information against commissioning and quality
standards.
RESEARCH AND DEVELOPMENT:
-
Review PHC services in order to
ensure that they are meeting patient need, providing a quality service in the
most cost-effective manner, adding value to NHS resources.
FREEDOM TO ACT:
-
To lead on designated
contracts, operating independently on decisions to be made within the guidance
of operational policies such as Quality and Value framework and World Class
Commissioning guidance.
-
To attend or chair partnership
work groups setting terms of reference and operating independently within the
terms of reference and remit of the group.
-
Take swift and effective action
to address performance and service issues directly with the providers.
-
Represent NHS Dorset at
relevant partnership meetings.
For further information, please see full Job Description attached.
Person Specification
Skills, Capabilities and Attributes
Essential
- Advanced knowledge of a full range of administrative procedures
- Advanced keyboard/touch typing skills
- Advanced knowledge of Microsoft Office packages including data analysis and IT Knowledge
- Demonstrable ability to prioritise effectively
- Ability to use own initiative within sphere of responsibility
- Evidence of good communication skills, both verbal and written
- Demonstrated ability at exercising tact and diplomacy
- Demonstrated ability to analyse situations and to provide a resolution
- Demonstrable evidence of management skills in the following areas:
- Contracting/Procurement
- Performance management
- Project management
Qualifications
Essential
- Post-registration/graduate diploma level or equivalent in a relevant subject, or equivalent level of knowledge or experience
Experience
Essential
- Recent previous experience within a comparable role
- Recent previous experience of working within a customer focused environment
- Previous experience of working within defined administrative procedures
- Previous line management or staff support experience
Person Specification
Skills, Capabilities and Attributes
Essential
- Advanced knowledge of a full range of administrative procedures
- Advanced keyboard/touch typing skills
- Advanced knowledge of Microsoft Office packages including data analysis and IT Knowledge
- Demonstrable ability to prioritise effectively
- Ability to use own initiative within sphere of responsibility
- Evidence of good communication skills, both verbal and written
- Demonstrated ability at exercising tact and diplomacy
- Demonstrated ability to analyse situations and to provide a resolution
- Demonstrable evidence of management skills in the following areas:
- Contracting/Procurement
- Performance management
- Project management
Qualifications
Essential
- Post-registration/graduate diploma level or equivalent in a relevant subject, or equivalent level of knowledge or experience
Experience
Essential
- Recent previous experience within a comparable role
- Recent previous experience of working within a customer focused environment
- Previous experience of working within defined administrative procedures
- Previous line management or staff support experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
