SCC Senior Manager

Job description

Job responsibilities

JOB PURPOSE

The requirements of this role are to:

Provide strategic leadership and interface to the UEC System Control Centre (SCC) and EPRR team on the following areas:

• Guidance on System Control Centre delivery
• Comms to system partners and wider ICB
• System resilience
• EPRR
• Planning
• System data
• Response to incidents (Industrial Action, Influenza, Covid)
• ICC.

Supporting the Head of Operations and EPRR in the delivery of the ICBs statutory responsibilities as a Category One responder and to have a strong SCC as a central point of data and intelligence that allows risk to be balanced across the health and social care system in Dorset.

To contribute to the provision of internal and external assurance, and the development of existing and new relationships to meet the organisations ambitions and bring about improvements in care and outcomes for patients.

Leading the delivery of safe and effective UEC services and developing and delivering a shared vision for excellence; importantly, to achieve Flow.

POST SPECIFIC, TASKS AND OBJECTIVES

The SCC Senior Manager is the strategic leader for the SCC and facilitate collaboration through senior system-level leadership by:

Improving system situational awareness; across senior operational and clinical leaders and clearly articulate an aligned picture of performance across the region, systems, and providers and drive action to improve performance as needed.

Holistic and real-time management of capacity and performance: Lead the SCC and system colleagues to develop a data tool to capture a system-wide view of capacity across the acute providers, community, and mental health providers, leading to a collaborative effort, to manage capacity, flow, and performance.

Coordinate action and mutual aid: Instrumental in communicating System data analytics, and articulating trends, and emergent issues across the region and system.

Improved clinical outcomes: Collaboratively working with the system to share the narrative and outputs of the data and whether actions from the meetings are having an impact and facilitating the placement of patients in the right setting at the earliest opportunity.

Lead system decision making: by working with partners to develop systems and processes for the SCC to have sight of the demand and capacity for care home beds and broader social care across the system.

Proactively lead the system response to the repatriation of patients, and the management of delayed discharges from the acute, community and mental health bed base.

Operate in conjunction with, and cognisant of, the overall EPPR arrangements of the NHS, and associated statutory obligations of NHSE, ICBs, NHS providers, local authorities, and wider system partners.

SCC Leadership

The post holder is responsible and shall oversee that the SCC team:

Utilise national data sets to inform surveillance, decision making and risk management.

Have systems and process in place to monitor and respond to the nationally agreed target metrics including but not limited to:

• Type 1 ED performance
• >12-hour length stays in ED
• Category 1, 2 and 3 ambulance response times
• OPEL status Community Rehab Bed Occupancy
• Virtual ward bed state

Maintain appropriate contemporaneous records and decision logs for all actions in line with the standard principles of health command.

Have the capacity to convene system-wide meetings on a daily or more regular basis, to assess the operational rhythm and ensure there is appropriate leadership is in place to ensure immediate actions to mitigate pressures are identified, operationalised, monitored and their impact assessed.

It is the responsibility of the SCC senior manager to ensure the management of the day to day running of the SCC is maintained as well as surge or critical incident scenarios aligned to existing EPRR arrangements.

Other

To represent Dorset ICB at local meetings and develop appropriate links and working relationships across professional and organisational boundaries.

To provide and manage highly complex sometimes sensitive and /or contentious information to achieve service outcomes.

Please note we reserve the right to extend the closing date or close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

For further information, please see full Job Description attached.

Person Specification

Experience

Essential

• Post relevant experiencing a commissioning, clinical, EPRR or provider management setting, NHS or other.
• Direct management of a relevant functional or multidisciplinary team.
• Relevant experience in the successful management of change with demonstrable outcomes.
• Relevant experience of managing within a clinical and/or corporate governance setting.
• Relevant experience of working effectively across organisational professional boundaries in complex organisations.

Qualifications

Essential

• Advanced theoretical (equivalent to Masters Level and/or specialist training) knowledge in a post relevant discipline or function.
• Evidence of continuing professional development that enhances theoretical and practical knowledge.

Skills, Abilities and Knowledge

Essential

• Understand the Urgent and Emergency Programme, specifically the system Control Centre element
• Leadership Skills: demonstrable evidence of leadership competencies in vision, delivery, control and decision making
• Leadership Skills: demonstrable evidence of leadership competencies in understanding and managing context
• Leadership Skills: demonstrable evidence of leadership competencies in emotional intelligence
• Leadership Skills: demonstrable evidence of leadership competencies in relationship building
• Leadership Skills: demonstrable evidence of leadership competencies in team and people development
• Leadership Skills: demonstrable evidence of leadership competencies in tackling difficult issues
• Management Skills in recruiting and selection
• Management Skills in management performance
• Management Skills in financial and risk management
• Management Skills in workforce planning
• Management Skills in coaching and mentoring

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Dorset

Address

Vespasian House

Barrack Road

Dorchester

Dorset

DT1 1TG

Employer's website

https://nhsdorset.nhs.uk/ (Opens in a new tab)