Job summary
We know many use AI to enhance their applications. While AI brings efficiency, we value authenticity and urge applicants to reflect their true skills and experiences. NHS Dorset evaluates each application fairly, acknowledging AI's benefits and limitation.
Are you an experienced health or social care leader who has
a strong a focus on service quality, with enhanced communication and
negotiation skills and who is looking for a new challenge? The All Age
Continuing Care (AACC) team is recruiting an Operational Manager to oversee its
Continuing Healthcare (CHC) resolutions team which covers CHC Appeals, decision
making, disputes, NHS England independent reviews and retrospective
assessments.
You will have a keen eye for detail and the ability to
analyse complex information using your professional judgement, experience and
knowledge of the National frameworks and other associated legislation and
statutory guidance to inform your decision making.
You will be able to utilise your written and verbal
communication skills to effectively share information with individuals, their
representatives and system partners, engaging in negotiation and conflict
management to resolve disputes, complaints and ensure best outcomes.
As part of the AACC Senior Leadership Team you will have the
opportunity to be part of a supportive and dynamic and outcomes focused service
which is committed to enhancing quality, development and continuous
improvement.
Main duties of the job
As part of the role, you will
lead on CHC disputes process, chairing meetings and presenting cases at
independent panels whilst utilising your negotiation and conflict resolution
skills to ensure resolution in a timely fashion and that the best outcomes are
achieved for individuals. You will act as the NHS Dorsets lead for independent
review panels lead by NHS England, presenting cases on behalf of the ICB and
acting as an independent ICB representative on panels.
You will act as the
operational lead for complaints, ensuring that these are allocated and
investigated and that any identified learning is disseminated effectively to
support continued service improvement.
You will provide oversight for
appeals, decision making and retrospective processes ensuring high performance
against local and national KPIs providing a high quality, responsive service.
You will directly manage team
leads within your area and act as a point of escalation. You will monitor
service performance and develop, implement and review plans to address
identified issues and provide operational management cover to other areas as to
ensure the ongoing resilience of the service, including the care assurance
process to ensure packages of care commissioned by the service are safe,
sustainable, meet agreed needs and outcome and represent best value to the ICB.
NHS Dorset offers hybrid
working. There will be a requirement to attend office bases in Dorchester
and Poole as well as county wide travel.
About us
We are joining up to tackle all the things that affect our health and wellbeing, make real change, and improve things for our communities.
Dorset ICS is made up of:
- NHS Dorset Integrated Care Board
- University Hospitals Dorset Foundation Trust
- Dorset County Hospital Foundation Trust
- Dorset HealthCare University Foundation Trust
- Dorset Council
- Bournemouth, Christchurch, and Poole Council
- 194 town and parish councils
- 18 primary care networks (made up of 73 GP practices)
- Southwestern Ambulance Service Foundation Trust
- Dorset Police
- Dorset & Wiltshire Fire and Rescue Service
- 7,300 voluntary organisations
What we do
The Health and Care Bill puts ICSs on a statutory footing empowering them to better join up health and care services, improve population health, and reduce health inequalities.
ICSs have four core purposes:
- Improve outcomes in population health and healthcare
- Tackle inequalities in outcomes, experience, and access
- Enhance productivity and value for money
- Help the NHS support broader social and economic development
Job description
Job responsibilities
Please see attached full job description.
The post holder will play a key role as a
member of the All Age Continuing Care Senior Management Team (SMT) in
supporting the All Age Continuing Care (AACC) service across the Dorset.
Working within the remit of the National Frameworks for Continuing Healthcare
and Children and Young Peoples Continuing Care, the post holder will be
responsible and accountable for managing and leading the operational
workstreams within their workplan to deliver an effective high-quality,
person-centered service.
The post holder will play a key role in
supporting the Senior Operations Manager and Head of AACC in managing and
developing the All Age Continuing Care service working in conjunction with
external stakeholders to implement a local vision of All Age Continuing Care
services, ensuring the delivery of key quality outcomes and strategic
objectives for NHS Continuing Healthcare services across Dorset.
This post will require high level
communication skills and a proven capacity to work in a multi-disciplinary way
at an operational and strategic level. The postholder will have the ability to
engage with key stakeholders and have demonstrable competencies in the managing
of All Age Continuing Care services and to provide leadership to colleagues to
implement strategies across Dorset and support the development of local and
national policies.
The post holder will support the Senior
Operations Manager and Head of AACC in the production of reports and analysis
which will provide timely, responsive and accurate business intelligence
against key objectives and priorities, liaising with commissioning functions
which will require strong and effective working relationships with internal and
external colleagues.
The post holder will be required to make
judgements involving highly complex facts and situations which will require
analysis, interpretation and comparison of a range of options. They will need
to be aware of, and to understand, local strategy and local and national policy
and be able to interpret and make judgement on various situations, taking
account of these strategies and policies, to determine the correct course of
action. This will be particularly relevant as many queries will have more than
a straightforward choice of options.
The post holder will support the
development of relevant policies and guidance in response to evolving changes
and developments in service.
The post holder should hold a full UK
driving license and have access to a vehicle to be able to fulfil the
requirements of this post
Job description
Job responsibilities
Please see attached full job description.
The post holder will play a key role as a
member of the All Age Continuing Care Senior Management Team (SMT) in
supporting the All Age Continuing Care (AACC) service across the Dorset.
Working within the remit of the National Frameworks for Continuing Healthcare
and Children and Young Peoples Continuing Care, the post holder will be
responsible and accountable for managing and leading the operational
workstreams within their workplan to deliver an effective high-quality,
person-centered service.
The post holder will play a key role in
supporting the Senior Operations Manager and Head of AACC in managing and
developing the All Age Continuing Care service working in conjunction with
external stakeholders to implement a local vision of All Age Continuing Care
services, ensuring the delivery of key quality outcomes and strategic
objectives for NHS Continuing Healthcare services across Dorset.
This post will require high level
communication skills and a proven capacity to work in a multi-disciplinary way
at an operational and strategic level. The postholder will have the ability to
engage with key stakeholders and have demonstrable competencies in the managing
of All Age Continuing Care services and to provide leadership to colleagues to
implement strategies across Dorset and support the development of local and
national policies.
The post holder will support the Senior
Operations Manager and Head of AACC in the production of reports and analysis
which will provide timely, responsive and accurate business intelligence
against key objectives and priorities, liaising with commissioning functions
which will require strong and effective working relationships with internal and
external colleagues.
The post holder will be required to make
judgements involving highly complex facts and situations which will require
analysis, interpretation and comparison of a range of options. They will need
to be aware of, and to understand, local strategy and local and national policy
and be able to interpret and make judgement on various situations, taking
account of these strategies and policies, to determine the correct course of
action. This will be particularly relevant as many queries will have more than
a straightforward choice of options.
The post holder will support the
development of relevant policies and guidance in response to evolving changes
and developments in service.
The post holder should hold a full UK
driving license and have access to a vehicle to be able to fulfil the
requirements of this post
Person Specification
Experience
Essential
- Advanced theoretical and practical knowledge of a range of work practices and procedures including workforce management, performance management, risk management, protection of vulnerable adults, information governance etc.
- Expert knowledge, analysis and interpretation of Government legislation and policies.
- Evidence of management skills in recruitment and selection, performance management and project management.
- Proven history of reviewing financial reports to ensure consistency and accuracy.
- Knowledge and experience of governance and management of Personal Health Budgets.
- Experience of change management
- Previous line management or staff support experience
- Recent previous experience of working within a customer focused environment.
- Previous experience of working with local authorities.
- Previous experience of planning and organising multiple panels and case conferences.
Skills, abilities and knowledge
Essential
- Ability to balance a highly complex workload with ever changing priorities.
- Ability to organise staff and work flows to meet demand.
- Requirement of highly developed skills of accurately assessing, planning, implementing and evaluating care.
- Excellent observational skills and attention to detail.
- Ability to take initiative, be proactive, plan workload, set priorities and meet deadlines.
- Proven track record of working under pressure to strict deadlines.
- Excellent influencing and negotiation skills.
- Excellent written and verbal communication skills.
- Able to have a flexible approach and be able to work effectively as part of a team in a challenging environment.
- Able to identify new approaches and views of problems and look beyond existing structures to produce new solutions.
- Good working knowledge of Microsoft packages.
Qualifications
Essential
- A relevant professional qualification / registration in health or social care.
- Masters level qualification or equivalent knowledge, skills and experience.
- Knowledge of NHS All Age Continuing Care and associated procedures and practices, underpinned by theoretical knowledge of the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care and Childrens and Young Peoples Continuing Care.
- Evidence of Continued Professional Development.
Person Specification
Experience
Essential
- Advanced theoretical and practical knowledge of a range of work practices and procedures including workforce management, performance management, risk management, protection of vulnerable adults, information governance etc.
- Expert knowledge, analysis and interpretation of Government legislation and policies.
- Evidence of management skills in recruitment and selection, performance management and project management.
- Proven history of reviewing financial reports to ensure consistency and accuracy.
- Knowledge and experience of governance and management of Personal Health Budgets.
- Experience of change management
- Previous line management or staff support experience
- Recent previous experience of working within a customer focused environment.
- Previous experience of working with local authorities.
- Previous experience of planning and organising multiple panels and case conferences.
Skills, abilities and knowledge
Essential
- Ability to balance a highly complex workload with ever changing priorities.
- Ability to organise staff and work flows to meet demand.
- Requirement of highly developed skills of accurately assessing, planning, implementing and evaluating care.
- Excellent observational skills and attention to detail.
- Ability to take initiative, be proactive, plan workload, set priorities and meet deadlines.
- Proven track record of working under pressure to strict deadlines.
- Excellent influencing and negotiation skills.
- Excellent written and verbal communication skills.
- Able to have a flexible approach and be able to work effectively as part of a team in a challenging environment.
- Able to identify new approaches and views of problems and look beyond existing structures to produce new solutions.
- Good working knowledge of Microsoft packages.
Qualifications
Essential
- A relevant professional qualification / registration in health or social care.
- Masters level qualification or equivalent knowledge, skills and experience.
- Knowledge of NHS All Age Continuing Care and associated procedures and practices, underpinned by theoretical knowledge of the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care and Childrens and Young Peoples Continuing Care.
- Evidence of Continued Professional Development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
