Job summary
The lead for Maternity Voices Partnership across each site is responsible for delivering the agreed objectives of the partnership and is expected to use their influence to drive the delivery of highly effective and visible outcomes.
You will lead the organisation to identify and engage with pregnant women, birthing people, parents, and their families at every level of change to enable authentic co-production.
You will work closely with the Neonatal Voices Lead to develop a strategy and workplan that reflects voices across the MNVP, producing an overall MNVP workplan incorporate Maternity and Neonatal responsibilities.
You will lead and enable the Maternity Voices Partnership to deliver projects focused on improving the quality of care provided for maternity service users through the lens of lived experience; you will use your lived experience to identify key strategic barriers to providing high quality care as defined by women, birthing people and families and co-create solutions.
This will include the co-production, with other team members and experts both within and out with the team to produce supporting guidance, tools, and technologies. We are particularly keen to consider how we can best reach groups who are marginalised and how we can co-produce with these communities in a way which is meaningful and authentic to them.
Main duties of the job
The main duties of this job are described in more detail below and will include:
- Leadership
- Planning, Development & Delivery
- Communication & Engagement
- Health & Care Workforce Development
- System Governance Responsibilities
- Accountability & Project Governance Responsibilities
About us
We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people's differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes.
We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience.
We are happy to discuss flexible working options for all roles.
We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves.
We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.
Job description
Job responsibilities
Main responsibilities of the role include:
Leadership: Build strong influential relationships with providers, commissioners, and local system partners at all levels, including cross border working, to break down barriers, ensure the voices of families are heard and the programme priorities reflect the views of the community. Support the system to recognise and understand the voices of families and use the intelligence gained to significantly influence quality, safety, and productivity. Act as a leader for change ensuring that all activities and plans are effective and fresh, in line with current evidence, thinking and practice and reflective of intelligence gained through engagement. Represent and promote service user voice at board level within the local system, regionally and nationally. Chair relevant multi professional meetings. Use intelligence gained through the work of the MNVP to support senior leaders to develop operational and strategic plans that contribute towards the agreed transformation and quality surveillance deliverables. To build robust networks regionally and nationally to feed into regional and national training and engagement events. To be fully up to date with national reports, guidance, and policy to ensure work locally aligns and delivers the required outcomes. Lead on responding to statutory, national reports and guidance, ensuring MNVP and service user voice contribution is centred. To influence national and regional policy and represent the voices of the local population and services at national level. Champion the voices of marginalised and disadvantaged groups at all levels and influence strategic plans to ensure equity and accessibility of services.
Planning, development, and delivery: Manage and deliver on time and within budget, complex multifaceted engagement, and transformation projects for maternity, through a standardised system wide methodology process including setting goals, objectives, resources, milestones, and measures of success which deliver significant change and sustainable improvement. Enable transparency across the quality and safety surveillance agenda by attending and meaningfully contributing to local governance, audit, and safety meetings. Bringing the voice of the service user to the heart of the quality and safety agenda. Using the information and intelligence gained through engagement to influence and provide critical friendship. Work collaboratively across the system and with VCSE organisations to ensure your team are able to engage with diverse groups of families so you can present an accurate and representative view of the local population, including voices from those communities that are disadvantaged or marginalised. Develop and support an ongoing plan for engagement that is responsive to the needs of the system and ensures coverage of the whole geographical area. Ensure that the relevant boards and committees are presented with regular updates and reports as required to provide assurance on the function of the MNVP. Report regularly on the intelligence gathered within the community, sharing the voices of those using the service and ensuring feedback is heard by senior leaders across the system. Ensure that all transformation projects and safety initiatives are built on a solid foundation of engagement, transparency, and support. Work with project managers and research analysts to develop relevant, timely actionable metrics and measures to track performance. Ensure that evidence-based practice is fully and effectively deployed where possible in all projects and is informed by diverse, recent feedback and involvement of service users. Apply creativity and innovation techniques to the projects including learning from non-healthcare sectors especially to ensure accessibility and diverse representation. Through supporting others, ensure efficient management of projects of work ensuring the maximum return on investment and the delivery of excellence, in line with the values of the integrated care system. Ensure a focus on objectives which deliver the agreed deliverables of safer, kinder, more personalised care for all. Ensure alignment of projects with the wider transformation and quality surveillance agendas, locally, regionally, and nationally. Scope and support the development of business cases as and when required to secure investments required to achieve sustainable change. Lead the development of an organisational timeline of improvement projects which will deliver over the next 12 months. Participate in board level governance and safety meetings as appropriate in order to comply with NHS guidance.
Communication and engagement: Identify, involve, and incorporate the views and needs of patients, the public, NHS staff, stakeholders and ensure their voices influence all stages of work. Liaise regularly with system partners including NHS providers, local authorities and VCSE partners to maximising co-operation and multi-agency working. Support the development of ongoing communications for social media, website, and printed materials to engage and inform diverse communities. Lead on exploring innovative engagement tools and techniques to reach and communicate with diverse communities. Communicate and present highly complex information to a wide range of internal and external stakeholders using formal reports and data analysis to track and communicate trends and themes. Where necessary, have robust and challenging conversations with providers, championing the voices of families and using this intelligence to positively challenge where appropriate.Health and care workforce development: Develop and enable, involvement of MNVP and service user voice in staff training programmes and culture development in line with core competency framework. Lead the ongoing improvement of the MNVP through staff engagement Working with the senior team within the provider trust to develop the capacity and capability of the organisations to deliver on the required transformation and safety agendas. Maintain an understanding of, and contribute to, best practice nationally and internationally to support the strategic development and improvement of maternity and neonatal services. Provide leadership and development to Transformation, clinical leaders and project management staff working on projects as required. Develop and promote best practice for involving and valuing service user voice in both transformation and quality surveillance across the organisation. Supporting continued culture development to embed a safe learning culture.
System governance responsibilities: Report to governance committees and support effective governance to support learning from risk management systems, investigations, reviews, processes, and audits to be shared, embedded and used to continually improve practice, mitigate risks and improve patient safety. Provide independent transparency and critical friendship at senior level to support system assurance that learning is shared, and governance processes are robust. Support and champion a safe reflective culture with all organisations. Creating a psychologically safe space for everyone to speak openly and feel heard.
Accountability and project governance responsibilities: Ensure compliance with information governance, confidentiality, and data sharing requirements. Hold responsibility for finance and budget reporting for the MNVP. Maintain professional relationships and positively challenge where appropriate, while functioning in a sensitive and responsive climate. To create an inclusive working environment where diversity is valued, everyone can contribute, and ensure we meet our duty to uphold and promote equality.
Job description
Job responsibilities
Main responsibilities of the role include:
Leadership: Build strong influential relationships with providers, commissioners, and local system partners at all levels, including cross border working, to break down barriers, ensure the voices of families are heard and the programme priorities reflect the views of the community. Support the system to recognise and understand the voices of families and use the intelligence gained to significantly influence quality, safety, and productivity. Act as a leader for change ensuring that all activities and plans are effective and fresh, in line with current evidence, thinking and practice and reflective of intelligence gained through engagement. Represent and promote service user voice at board level within the local system, regionally and nationally. Chair relevant multi professional meetings. Use intelligence gained through the work of the MNVP to support senior leaders to develop operational and strategic plans that contribute towards the agreed transformation and quality surveillance deliverables. To build robust networks regionally and nationally to feed into regional and national training and engagement events. To be fully up to date with national reports, guidance, and policy to ensure work locally aligns and delivers the required outcomes. Lead on responding to statutory, national reports and guidance, ensuring MNVP and service user voice contribution is centred. To influence national and regional policy and represent the voices of the local population and services at national level. Champion the voices of marginalised and disadvantaged groups at all levels and influence strategic plans to ensure equity and accessibility of services.
Planning, development, and delivery: Manage and deliver on time and within budget, complex multifaceted engagement, and transformation projects for maternity, through a standardised system wide methodology process including setting goals, objectives, resources, milestones, and measures of success which deliver significant change and sustainable improvement. Enable transparency across the quality and safety surveillance agenda by attending and meaningfully contributing to local governance, audit, and safety meetings. Bringing the voice of the service user to the heart of the quality and safety agenda. Using the information and intelligence gained through engagement to influence and provide critical friendship. Work collaboratively across the system and with VCSE organisations to ensure your team are able to engage with diverse groups of families so you can present an accurate and representative view of the local population, including voices from those communities that are disadvantaged or marginalised. Develop and support an ongoing plan for engagement that is responsive to the needs of the system and ensures coverage of the whole geographical area. Ensure that the relevant boards and committees are presented with regular updates and reports as required to provide assurance on the function of the MNVP. Report regularly on the intelligence gathered within the community, sharing the voices of those using the service and ensuring feedback is heard by senior leaders across the system. Ensure that all transformation projects and safety initiatives are built on a solid foundation of engagement, transparency, and support. Work with project managers and research analysts to develop relevant, timely actionable metrics and measures to track performance. Ensure that evidence-based practice is fully and effectively deployed where possible in all projects and is informed by diverse, recent feedback and involvement of service users. Apply creativity and innovation techniques to the projects including learning from non-healthcare sectors especially to ensure accessibility and diverse representation. Through supporting others, ensure efficient management of projects of work ensuring the maximum return on investment and the delivery of excellence, in line with the values of the integrated care system. Ensure a focus on objectives which deliver the agreed deliverables of safer, kinder, more personalised care for all. Ensure alignment of projects with the wider transformation and quality surveillance agendas, locally, regionally, and nationally. Scope and support the development of business cases as and when required to secure investments required to achieve sustainable change. Lead the development of an organisational timeline of improvement projects which will deliver over the next 12 months. Participate in board level governance and safety meetings as appropriate in order to comply with NHS guidance.
Communication and engagement: Identify, involve, and incorporate the views and needs of patients, the public, NHS staff, stakeholders and ensure their voices influence all stages of work. Liaise regularly with system partners including NHS providers, local authorities and VCSE partners to maximising co-operation and multi-agency working. Support the development of ongoing communications for social media, website, and printed materials to engage and inform diverse communities. Lead on exploring innovative engagement tools and techniques to reach and communicate with diverse communities. Communicate and present highly complex information to a wide range of internal and external stakeholders using formal reports and data analysis to track and communicate trends and themes. Where necessary, have robust and challenging conversations with providers, championing the voices of families and using this intelligence to positively challenge where appropriate.Health and care workforce development: Develop and enable, involvement of MNVP and service user voice in staff training programmes and culture development in line with core competency framework. Lead the ongoing improvement of the MNVP through staff engagement Working with the senior team within the provider trust to develop the capacity and capability of the organisations to deliver on the required transformation and safety agendas. Maintain an understanding of, and contribute to, best practice nationally and internationally to support the strategic development and improvement of maternity and neonatal services. Provide leadership and development to Transformation, clinical leaders and project management staff working on projects as required. Develop and promote best practice for involving and valuing service user voice in both transformation and quality surveillance across the organisation. Supporting continued culture development to embed a safe learning culture.
System governance responsibilities: Report to governance committees and support effective governance to support learning from risk management systems, investigations, reviews, processes, and audits to be shared, embedded and used to continually improve practice, mitigate risks and improve patient safety. Provide independent transparency and critical friendship at senior level to support system assurance that learning is shared, and governance processes are robust. Support and champion a safe reflective culture with all organisations. Creating a psychologically safe space for everyone to speak openly and feel heard.
Accountability and project governance responsibilities: Ensure compliance with information governance, confidentiality, and data sharing requirements. Hold responsibility for finance and budget reporting for the MNVP. Maintain professional relationships and positively challenge where appropriate, while functioning in a sensitive and responsive climate. To create an inclusive working environment where diversity is valued, everyone can contribute, and ensure we meet our duty to uphold and promote equality.
Person Specification
Qualifications
Essential
- Educated to masters level in a relevant subject or equivalent level of qualification or significant relevant previous experience.
- Commitment to continuing professional development
Experience
Essential
- Expert by lived experience in maternity support services from ante-natal to two years
- Extensive experience of national, regional, and local drivers for transformation and quality surveillance across Maternity and neonatal services.
- Extensive experience of national, regional, and local drivers for transformation and quality surveillance across Maternity and neonatal services.
- Understanding of how care and support is delivered via maternity, neonatal and parenting support services across the pathway.
- Understanding and experience of leading on multifaceted programmes of work.
- Proven ability to work under pressure, prioritising workloads, and meeting deadlines.
Desirable
- Experience leading and facilitating co-production and involvement in healthcare settings, social care, or voluntary/ third sector organisations using innovative, inclusive tools.
Skills
Essential
- Excellent planning and organising capabilities.
- Excellent time management and problem-solving skills.
- Ability to develop an inclusive, team-based approach to problem solving and decision-making.
- Ability to support and manage a team of people to work effectively and achieve agreed outputs.
- Ability to respond to changing demands and able to identify a need to reprioritise.
- Ability to work on own initiative, organising and prioritising own workload to tight deadlines.
- Knowledge of Microsoft software applications (outlook, word, excel and PowerPoint etc.)
- Ability to understanding the link between strategic decisions and direct patient experience of care.
- Ability to understand complex clinical information and policy and translate into accessible discussion to support diverse involvement.
- Attention to detail and accuracy with the ability to transcribe accurately.
Interpersonal Skills
Essential
- Works well with others, is positive, compassionate, and helpful, listens, involves, respects, and learns from the contribution of others.
- Well-developed delegation, people, and workload management skills.
- Well-developed verbal/written communication skills.
- Ability to prepare and produce concise, insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Ability to communicate complex information to different stakeholders internally and externally.
- Experience in managing challenging conversations with a variety of stakeholders.
- Demonstrate willingness and ability to challenge existing practice.
- Ability to hold space for multiple, contrasting opinions and worldviews while maintaining safety for marginalized groups.
Values & Behaviours
Essential
- Commitment to improving quality and the outcomes and experiences of women and families who use maternity services.
- Recognises and understands the benefits of co-production and involvement in improving the quality of care received by women and families.
- Champions and actively encourages diversity and difference in the workplace.
- Ability to make a connection between their work and the benefit to patients and the public
- Actively develops themselves and supports others to do the same.
Person Specification
Qualifications
Essential
- Educated to masters level in a relevant subject or equivalent level of qualification or significant relevant previous experience.
- Commitment to continuing professional development
Experience
Essential
- Expert by lived experience in maternity support services from ante-natal to two years
- Extensive experience of national, regional, and local drivers for transformation and quality surveillance across Maternity and neonatal services.
- Extensive experience of national, regional, and local drivers for transformation and quality surveillance across Maternity and neonatal services.
- Understanding of how care and support is delivered via maternity, neonatal and parenting support services across the pathway.
- Understanding and experience of leading on multifaceted programmes of work.
- Proven ability to work under pressure, prioritising workloads, and meeting deadlines.
Desirable
- Experience leading and facilitating co-production and involvement in healthcare settings, social care, or voluntary/ third sector organisations using innovative, inclusive tools.
Skills
Essential
- Excellent planning and organising capabilities.
- Excellent time management and problem-solving skills.
- Ability to develop an inclusive, team-based approach to problem solving and decision-making.
- Ability to support and manage a team of people to work effectively and achieve agreed outputs.
- Ability to respond to changing demands and able to identify a need to reprioritise.
- Ability to work on own initiative, organising and prioritising own workload to tight deadlines.
- Knowledge of Microsoft software applications (outlook, word, excel and PowerPoint etc.)
- Ability to understanding the link between strategic decisions and direct patient experience of care.
- Ability to understand complex clinical information and policy and translate into accessible discussion to support diverse involvement.
- Attention to detail and accuracy with the ability to transcribe accurately.
Interpersonal Skills
Essential
- Works well with others, is positive, compassionate, and helpful, listens, involves, respects, and learns from the contribution of others.
- Well-developed delegation, people, and workload management skills.
- Well-developed verbal/written communication skills.
- Ability to prepare and produce concise, insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Ability to communicate complex information to different stakeholders internally and externally.
- Experience in managing challenging conversations with a variety of stakeholders.
- Demonstrate willingness and ability to challenge existing practice.
- Ability to hold space for multiple, contrasting opinions and worldviews while maintaining safety for marginalized groups.
Values & Behaviours
Essential
- Commitment to improving quality and the outcomes and experiences of women and families who use maternity services.
- Recognises and understands the benefits of co-production and involvement in improving the quality of care received by women and families.
- Champions and actively encourages diversity and difference in the workplace.
- Ability to make a connection between their work and the benefit to patients and the public
- Actively develops themselves and supports others to do the same.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
