Job summary
An exciting opportunity has arisen within the South West
Primary Care Commissioning Dental Team to work on the planning, performance,
and governance agenda, and to lead on the development of these areas at both
strategic and operational levels.
We are looking to recruit a Band 8b Programme Manager
(Primary Care Dental Planning, Performance, Governance) working as part of
the primary care team within the South West Collaborative Commissioning Hub,
which is hosted by the NHS Somerset Integrated Care Board (ICB).The Hub supports the 7 ICBs in the South West region with
delivering their delegated responsibilities of commissioning primary care
services. The team is responsible for working with ICBs to support the
commissioning and contract management of: Primary and
Secondary Care Dental Services Community
Pharmacy Dispensing
Practices Community
Opticians
The Hub function includes engaging with ICBs and key local
system stakeholders, to ensure commissioned services are responsive to
evidenced local need and are in-line with national commissioning guides and ICB
commissioning priorities.
If you are an experienced individual with a relevant
background at a senior level, along with the ability to communicate effectively
across a variety of mediums and are someone who works well and effectively in
collaboration, we would welcome your application.
Main duties of the job
The successful applicant will manage a
portfolio of programmes and will be responsible for the development of
effective working relationships at a senior level with ICBs and a range of partners
and stakeholders.
This role is focused on planning, performance,
and governance within dental, and the postholder will:
The role supports the business in driving
transformation as well as value for money in planning and commissioning. The
role is designed to build a combination of subject matter expertise and
programme skills, and to support a partnership working approach with ICBs and
NHSE.
Lead
on a portfolio of planning,
performance, and governance work programmes for dental, working closely
with the CCH team and ICBs.
Supporting
CCH leadership resilience in ICB engagement and partnership working.
Develop the assurance framework approach, to
ensure appropriate and detailed reporting, and to meet CCH and national
requirements and the validation and quality control of key performance
returns.
Lead on development of the planning cycle, and
be responsible for the development and implementation of systems,
policies, and procedures to ensure compliance with delivery of the
operational plan.
About us
NHS Somerset
Integrated Care Board (ICB), known as NHS Somerset is the statutory NHS
organisation responsible for implementing a health and care strategy developed
by the Integrated Care Partnership.
NHS
Somerset consists of approx. 370 staff, across 8 directorates, with multiple
teams within each directorate.
We
encourage applications from people of all backgrounds and welcome applications
from underrepresented groups. When recruiting, we are committed to equality of
opportunity for all. We believe that the best organisations are those that
reflect the communities they serve.
We
offer flexible working from your first day of employment and we also have an
agile approach to home / office-based working. Please note that elements of the
role may require you to travel to other locations to attend in-person meetings
and meet the needs of the service. Please consider this before applying.
Job
Share and Secondment opportunities will be considered. If you are seeking an internal or external secondment, please obtain
permission from your Line Manager and / or seek advice from your HR team before
applying, to avoid disappointment.
NHS
Somerset offers an excellent pension scheme and generous annual leave
entitlement.
Please
read the attached documents / visit the links listed before applying.
Thank
you for your interest.
Job description
Job responsibilities
The Primary Care Team works within the South West Collaborative Commissioning Hub, and supports the 7 Integrated Care Board (ICBs) in the South West region with delivering their delegated responsibilities of commissioning primary care services. The team is responsible for working with ICBs to support the commissioning and contract management of:
Primary and Secondary Care Dental Services
Community Pharmacy
Dispensing Practices
Community Opticians
About the role
This role is focused on planning, performance, and governance in relation to dental services within the context of the CCH. The role will:
Lead on a portfolio of planning, performance, and governance work programmes for dental, working closely with the CCH team and ICBs.
- Develop the assurance framework approach, to ensure appropriate and detailed reporting, and to meet CCH and national requirements and the validation and quality control of key performance returns.
- Lead on development of the planning cycle, and be responsible for the development and implementation of systems, policies, and procedures to ensure compliance with delivery of the operational plan.
- Lead on governance and performance processes within the team, inclusive of complaint/FOI management, embedding operational contractual policies such as mid-year and year-end into ways of working, audit compliance and response, and supporting the development of other operational processes.
- Be responsible for monitoring the compliance of corporate processes and reporting to governance and commissioning committees.
- Development of the team risk strategy and risk register working to ensure risk assessment, management and incident reporting are embedded within operational systems across the team to identify and mitigate risks to operational delivery of the commissioning plan.
- Be responsible for managing business continuity planning for the team.
- Lead the interpretation of information and performance data and provision of reports and advice to the CCH and ICBs.
- Provide support on contract performance issues to commissioners including writing briefing notes and exception reports
Enable and support the delivery of primary care transformation programmes.
Develop effective working relationships between commissioning, information governance, performance management, service development, finance and clinical governance, to ensure the implications of commissioning decision are appropriately reflected in processes within the team as well as in primary care commissioning, contracts, and agreements.
Interpret and implement complex national guidance, ensuring local policies and guidelines deliver these as appropriate.
Support the development of service specifications and the development and redesign of care pathways, to ensure commissioned services provide quality and value for money.
Manage budgetary implication of activity.
Support the organisational development agenda for the team.
Manage and actively promote relationships with key stakeholders.
As a Primary Care Programme Manager, the post holder will work as part of a dynamic team within the South West Collaborative Commissioning Hub, delivering an effective service supporting managers and staff across the Hub, ICBs, and the wider South West.
The role supports the business in driving transformation as well as value for money in planning and commissioning. The role is designed to build a combination of subject matter expertise and technical skills, and to support a partnership working approach with ICBs.
Key Job Specifics and responsibilities
Improving quality and outcomes
To support the delivery of primary care, including identifying needs, planning, performance, governance, assurance, and interventions in relation to team operations and commissioned services.
Ensure planning, performance, and governance mechanisms are used effectively, to enable the performance management of delivery and to ensure improvements in outcomes and quality.
To work collaboratively across the South West Collaborative Commissioning Hub matrix, supporting ICBs with the delivery of their delegated commissioning priorities.
Enabling patient and public involvement
To act as a champion for patients and their interests and involve the public and patients in policy development and decision-making.
To ensure all public and patient contact with the office is of highest professional standard.
To embed patient and public involvement within the South West Collaborative Commissioning Hub matrix at all levels in line with statutory duties
Promoting equality and reducing inequalities
To uphold organisational policies and principles on the promotion of equality.
To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensures we meet our duty to uphold and promote equality.
Partnership and cross boundary working
To work effectively with key stakeholders across the area.
To work in partnership with ICBs, PHE, Local Authorities, Regional and National Teams, to the national commissioning framework and arrangements, to secure the provision of high quality and effective health services,
To work closely with PHE and ensure public health advice is sought, as appropriate.
To develop effective working relationships with partners and ensure the consistent use of policies and procedures.
Leadership for transformational change
To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes.
To embed this approach to transformational change across the Collaborative Commissioning Hub.
Job description
Job responsibilities
The Primary Care Team works within the South West Collaborative Commissioning Hub, and supports the 7 Integrated Care Board (ICBs) in the South West region with delivering their delegated responsibilities of commissioning primary care services. The team is responsible for working with ICBs to support the commissioning and contract management of:
Primary and Secondary Care Dental Services
Community Pharmacy
Dispensing Practices
Community Opticians
About the role
This role is focused on planning, performance, and governance in relation to dental services within the context of the CCH. The role will:
Lead on a portfolio of planning, performance, and governance work programmes for dental, working closely with the CCH team and ICBs.
- Develop the assurance framework approach, to ensure appropriate and detailed reporting, and to meet CCH and national requirements and the validation and quality control of key performance returns.
- Lead on development of the planning cycle, and be responsible for the development and implementation of systems, policies, and procedures to ensure compliance with delivery of the operational plan.
- Lead on governance and performance processes within the team, inclusive of complaint/FOI management, embedding operational contractual policies such as mid-year and year-end into ways of working, audit compliance and response, and supporting the development of other operational processes.
- Be responsible for monitoring the compliance of corporate processes and reporting to governance and commissioning committees.
- Development of the team risk strategy and risk register working to ensure risk assessment, management and incident reporting are embedded within operational systems across the team to identify and mitigate risks to operational delivery of the commissioning plan.
- Be responsible for managing business continuity planning for the team.
- Lead the interpretation of information and performance data and provision of reports and advice to the CCH and ICBs.
- Provide support on contract performance issues to commissioners including writing briefing notes and exception reports
Enable and support the delivery of primary care transformation programmes.
Develop effective working relationships between commissioning, information governance, performance management, service development, finance and clinical governance, to ensure the implications of commissioning decision are appropriately reflected in processes within the team as well as in primary care commissioning, contracts, and agreements.
Interpret and implement complex national guidance, ensuring local policies and guidelines deliver these as appropriate.
Support the development of service specifications and the development and redesign of care pathways, to ensure commissioned services provide quality and value for money.
Manage budgetary implication of activity.
Support the organisational development agenda for the team.
Manage and actively promote relationships with key stakeholders.
As a Primary Care Programme Manager, the post holder will work as part of a dynamic team within the South West Collaborative Commissioning Hub, delivering an effective service supporting managers and staff across the Hub, ICBs, and the wider South West.
The role supports the business in driving transformation as well as value for money in planning and commissioning. The role is designed to build a combination of subject matter expertise and technical skills, and to support a partnership working approach with ICBs.
Key Job Specifics and responsibilities
Improving quality and outcomes
To support the delivery of primary care, including identifying needs, planning, performance, governance, assurance, and interventions in relation to team operations and commissioned services.
Ensure planning, performance, and governance mechanisms are used effectively, to enable the performance management of delivery and to ensure improvements in outcomes and quality.
To work collaboratively across the South West Collaborative Commissioning Hub matrix, supporting ICBs with the delivery of their delegated commissioning priorities.
Enabling patient and public involvement
To act as a champion for patients and their interests and involve the public and patients in policy development and decision-making.
To ensure all public and patient contact with the office is of highest professional standard.
To embed patient and public involvement within the South West Collaborative Commissioning Hub matrix at all levels in line with statutory duties
Promoting equality and reducing inequalities
To uphold organisational policies and principles on the promotion of equality.
To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensures we meet our duty to uphold and promote equality.
Partnership and cross boundary working
To work effectively with key stakeholders across the area.
To work in partnership with ICBs, PHE, Local Authorities, Regional and National Teams, to the national commissioning framework and arrangements, to secure the provision of high quality and effective health services,
To work closely with PHE and ensure public health advice is sought, as appropriate.
To develop effective working relationships with partners and ensure the consistent use of policies and procedures.
Leadership for transformational change
To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes.
To embed this approach to transformational change across the Collaborative Commissioning Hub.
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in primary care commissioning and transformation.
- Evidence of Continued Professional Development (CPD)
Experience
Essential
- Highly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive, or contentious information across a diverse range of subjects relevant to post portfolio.
- Demonstrable skills in presenting complex concepts and information which may include difficult and controversial issues, across a wide range of audiences.
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution.
- Evidence of planning and delivering programmes and projects and services on time.
- Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales.
- Interpreting national policy for implementation.
- Evidence of planning and delivering programmes and projects and services on time.
- Demonstrable experience developing, managing, and motivating teams/individuals to ensure success.
- Experience of delivering against competing priorities and deadlines while also directing the work of teams/individuals
Knowledge and Skills
Essential
- Extensive knowledge of planning, performance, and governance acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent.
- Evidence of post qualifying and continuing professional development.
- Must understand the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
- Have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations.
- Experience of budgetary responsible, including budget setting with evidence of working knowledge of financial processes
- Experience of building effective cross functional working relationships to drive organisational agenda.
- Member of relevant professional body.
Personal Statement / Motivation for Applying
Essential
- Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in primary care commissioning and transformation.
- Evidence of Continued Professional Development (CPD)
Experience
Essential
- Highly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive, or contentious information across a diverse range of subjects relevant to post portfolio.
- Demonstrable skills in presenting complex concepts and information which may include difficult and controversial issues, across a wide range of audiences.
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution.
- Evidence of planning and delivering programmes and projects and services on time.
- Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales.
- Interpreting national policy for implementation.
- Evidence of planning and delivering programmes and projects and services on time.
- Demonstrable experience developing, managing, and motivating teams/individuals to ensure success.
- Experience of delivering against competing priorities and deadlines while also directing the work of teams/individuals
Knowledge and Skills
Essential
- Extensive knowledge of planning, performance, and governance acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent.
- Evidence of post qualifying and continuing professional development.
- Must understand the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
- Have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations.
- Experience of budgetary responsible, including budget setting with evidence of working knowledge of financial processes
- Experience of building effective cross functional working relationships to drive organisational agenda.
- Member of relevant professional body.
Personal Statement / Motivation for Applying
Essential
- Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.
