Band 8b Programme Manager (Planning, Performance, Governance)

Job description

Job responsibilities

The Primary Care Team works within the South West Collaborative Commissioning Hub, and supports the 7 Integrated Care Board (ICBs) in the South West region with delivering their delegated responsibilities of commissioning primary care services. The team is responsible for working with ICBs to support the commissioning and contract management of:

Primary and Secondary Care Dental Services

Community Pharmacy

Dispensing Practices

Community Opticians

About the role

This role is focused on planning, performance, and governance in relation to dental services within the context of the CCH. The role will:

Lead on a portfolio of planning, performance, and governance work programmes for dental, working closely with the CCH team and ICBs.

• Develop the assurance framework approach, to ensure appropriate and detailed reporting, and to meet CCH and national requirements and the validation and quality control of key performance returns.
• Lead on development of the planning cycle, and be responsible for the development and implementation of systems, policies, and procedures to ensure compliance with delivery of the operational plan.
• Lead on governance and performance processes within the team, inclusive of complaint/FOI management, embedding operational contractual policies such as mid-year and year-end into ways of working, audit compliance and response, and supporting the development of other operational processes.
• Be responsible for monitoring the compliance of corporate processes and reporting to governance and commissioning committees.

• Development of the team risk strategy and risk register working to ensure risk assessment, management and incident reporting are embedded within operational systems across the team to identify and mitigate risks to operational delivery of the commissioning plan.
• Be responsible for managing business continuity planning for the team.
• Lead the interpretation of information and performance data and provision of reports and advice to the CCH and ICBs.
• Provide support on contract performance issues to commissioners including writing briefing notes and exception reports

Enable and support the delivery of primary care transformation programmes.

Develop effective working relationships between commissioning, information governance, performance management, service development, finance and clinical governance, to ensure the implications of commissioning decision are appropriately reflected in processes within the team as well as in primary care commissioning, contracts, and agreements.

Interpret and implement complex national guidance, ensuring local policies and guidelines deliver these as appropriate.

Support the development of service specifications and the development and redesign of care pathways, to ensure commissioned services provide quality and value for money.

Manage budgetary implication of activity.

Support the organisational development agenda for the team.

Manage and actively promote relationships with key stakeholders.

As a Primary Care Programme Manager, the post holder will work as part of a dynamic team within the South West Collaborative Commissioning Hub, delivering an effective service supporting managers and staff across the Hub, ICBs, and the wider South West.

The role supports the business in driving transformation as well as value for money in planning and commissioning. The role is designed to build a combination of subject matter expertise and technical skills, and to support a partnership working approach with ICBs.

Key Job Specifics and responsibilities

Improving quality and outcomes

To support the delivery of primary care, including identifying needs, planning, performance, governance, assurance, and interventions in relation to team operations and commissioned services.

Ensure planning, performance, and governance mechanisms are used effectively, to enable the performance management of delivery and to ensure improvements in outcomes and quality.

To work collaboratively across the South West Collaborative Commissioning Hub matrix, supporting ICBs with the delivery of their delegated commissioning priorities.

Enabling patient and public involvement

To act as a champion for patients and their interests and involve the public and patients in policy development and decision-making.

To ensure all public and patient contact with the office is of highest professional standard.

To embed patient and public involvement within the South West Collaborative Commissioning Hub matrix at all levels in line with statutory duties

Promoting equality and reducing inequalities

To uphold organisational policies and principles on the promotion of equality.

To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensures we meet our duty to uphold and promote equality.

Partnership and cross boundary working

To work effectively with key stakeholders across the area.

To work in partnership with ICBs, PHE, Local Authorities, Regional and National Teams, to the national commissioning framework and arrangements, to secure the provision of high quality and effective health services,

To work closely with PHE and ensure public health advice is sought, as appropriate.

To develop effective working relationships with partners and ensure the consistent use of policies and procedures.

Leadership for transformational change

To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes.

To embed this approach to transformational change across the Collaborative Commissioning Hub.

Person Specification

Qualifications

Essential

• Educated to masters level or equivalent level of experience of working at a senior level in primary care commissioning and transformation.
• Evidence of Continued Professional Development (CPD)

Experience

Essential

• Highly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive, or contentious information across a diverse range of subjects relevant to post portfolio.
• Demonstrable skills in presenting complex concepts and information which may include difficult and controversial issues, across a wide range of audiences.
• Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
• Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution.
• Evidence of planning and delivering programmes and projects and services on time.
• Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales.
• Interpreting national policy for implementation.
• Evidence of planning and delivering programmes and projects and services on time.
• Demonstrable experience developing, managing, and motivating teams/individuals to ensure success.
• Experience of delivering against competing priorities and deadlines while also directing the work of teams/individuals

Knowledge and Skills

Essential

• Extensive knowledge of planning, performance, and governance acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent.
• Evidence of post qualifying and continuing professional development.
• Must understand the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
• Have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations.
• Experience of budgetary responsible, including budget setting with evidence of working knowledge of financial processes
• Experience of building effective cross functional working relationships to drive organisational agenda.
• Member of relevant professional body.

Personal Statement / Motivation for Applying

Essential

• Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.

Employer details

Employer name

NHS Somerset Integrated Care Board

Address

NHS Somerset ICB

Wynford House, Lufton Way

Yeovil

Somerset

BA22 8HR

Employer's website

https://nhssomerset.nhs.uk/ (Opens in a new tab)