Job summary
We have an excellent opportunity for a Band 7 Business Lead
Officer for the Clinical, Medical and Primary Care directorate here at NHS
Somerset ICB. This is a new role in our structure and an exciting time to join
us.
We are seeking an individual who will be responsible for
providing support to help develop and improve the directorates business,
performance and governance management structures and practices.
The Business Lead Officer will be responsible for the core management
and development of the Chief Medical Officer (CMO) Office and its corporate, administrative
and business functionality to ensure it meets the needs of the CMO and Deputy
CMO.
The CMO and Deputy CMO provide clinical leadership to
workstreams and programmes across the organisation. Your role will be to provide
programme-specific performance management support within the CMO portfolio.
You will provide appropriate support, ensuring relevant
governance arrangements are in place, that risks are managed through ICB
systems and ensuring programmes are coordinated.
The post will support effective response to required areas
of focus as they arise (e.g., industrial action) as well as identifying
opportunity to further develop the CMO Office response to internal and external
business requirements.
Working closely with the CMO as a key part of his team you
will help ensure that strong clinical and professional leadership remains
central to the work of the ICB and the wider Somerset system.
Main duties of the job
To support, monitor and report on performance across
workstreams within the CMO portfolios of business.
To demonstrate a comprehensive understanding of the CMO
business goals and turn these into tangible performance measures ensuring
frameworks are aligned to the organisations needs and strategy.
To continuously track performance over time, supporting the
CMO in delivering alignment of vision, strategic goals and operational
performance.
To support the development of performance measures,
including Key Performance Indicators (KPIs) to improve operational efficiency,
ensuring there are clear lines of accountability from service objectives to
performance measures.
About us
NHS Somerset
Integrated Care Board (ICB), known as NHS Somerset is the statutory NHS
organisation responsible for implementing a health and care strategy developed
by the Integrated Care Partnership.
NHS
Somerset consists of approx. 380 staff, across 8 directorates, with multiple
teams within each directorate.
We
encourage applications from people of all backgrounds and welcome applications
from underrepresented groups. When recruiting, we are committed to equality of
opportunity for all. We believe that the best organisations are those that
reflect the communities they serve.
We
offer flexible working from your first day of employment and we also have an
agile approach to home / office-based working. Please note however, that you
will be required to work from our HQ, Wynford House in Yeovil for 2/3 days per
week and that elements of the role may require you to travel to other locations
across Somerset, to attend in-person meetings and meet the needs of the
service. Please consider this before applying.
Job
Share and Secondment opportunities will be considered. If you are seeking an internal or external secondment, please seek
advice from your HR team and you must also obtain your current line
manager's permission to be released on secondment before applying, to avoid
disappointment.
We
also offer an excellent pension scheme and generous annual leave entitlement.
Please
read the attached documents / visit the links listed before applying.
Thank
you for your interest.
Job description
Job responsibilities
PURPOSE OF THE ROLE:
The Chief Medical Officers Office Business Manager is
responsible for providing support to develop and improve the Chief Medical
Officers business, performance and governance management structures and
practices.
The post holder will be responsible for delivery in the
following areas:
Management and development of the CMO Office corporate
administrative/business function to ensure it meets the needs of the CMO and
Deputy CMO Provide programme-specific performance management support
to CMO/ Deputy CMO-led programmes / workstreams within the CMO portfolio.
The CMO, Deputy CMOs provides clinical leadership to
workstreams and programmes across the organisation.
The business manager role
will underpin these by providing appropriate support, ensuring relevant
governance arrangements are in place, that risks are managed through ICB
systems and ensuring programmes are coordinated.
The post will support effective response to required areas
of focus as they arise (e.g., industrial action) as well as identifying
opportunity to further develop the CMO Office response to internal and external
business requirements.
This is a pivotal management, co-ordination, and communication role to
ensure consistency and high performance, along with being instrumental in
supporting the CMO functions and responsibilities, including compliance and
governance work of the directorate and associated programmes/workstreams.
The CMO provides advice to the Integrated Care Board on
medical issues and leads clinical collaboration within the organisation and
across the ICB in partnership with other clinicians and together with the CNO
ensures that systems and processes for safeguarding the quality of clinical
care are in place and working effectively.
The CMO is the principal lead for
Medical and Clinical Professional Leadership in Somerset and works closely with
the NHS Southwest Medical Director team on associated professional matters.
There are specific elements of the CMO role that have associated
specific support such as Primary Care, research, and Medicines management.
This
role will be pivotal in helping to coordinate these functions as well as
supporting the wider and less specific parts of the CMO responsibilities. In
general terms this includes clinical strategy, clinical and professional leadership,
clinical outcomes e.g. system wide mortality and clinical effectiveness e.g.
GIRFT.
KEY RESPONSIBILTIES OF THE ROLE:
Support, monitor and report on performance across
workstreams within the CMO portfolios of business. Demonstrate a comprehensive understanding of the CMO
business goals and turn these into tangible performance measures ensuring
frameworks are aligned to the organisations needs and strategy.
Continuously track performance over time, supporting the
CMO in delivering alignment of vision, strategic goals and operational
performance.
Support the development of performance measures, including
Key Performance Indicators (KPIs) to improve operational efficiency, ensuring
there are clear lines of accountability from service objectives to performance
measures. CMO Office and establish good relationships with
stakeholders.
Monitoring actions on the Directorates Risk Register and
reporting when actions are not met. Regularly review Directorate risks to ensure the Risk
Register remains accurate and up to date.
Organise administrative and other designated support
services to ensure that the CMO services and programmes are delivered in a
responsive, efficient and cost effective way.
Job description
Job responsibilities
PURPOSE OF THE ROLE:
The Chief Medical Officers Office Business Manager is
responsible for providing support to develop and improve the Chief Medical
Officers business, performance and governance management structures and
practices.
The post holder will be responsible for delivery in the
following areas:
Management and development of the CMO Office corporate
administrative/business function to ensure it meets the needs of the CMO and
Deputy CMO Provide programme-specific performance management support
to CMO/ Deputy CMO-led programmes / workstreams within the CMO portfolio.
The CMO, Deputy CMOs provides clinical leadership to
workstreams and programmes across the organisation.
The business manager role
will underpin these by providing appropriate support, ensuring relevant
governance arrangements are in place, that risks are managed through ICB
systems and ensuring programmes are coordinated.
The post will support effective response to required areas
of focus as they arise (e.g., industrial action) as well as identifying
opportunity to further develop the CMO Office response to internal and external
business requirements.
This is a pivotal management, co-ordination, and communication role to
ensure consistency and high performance, along with being instrumental in
supporting the CMO functions and responsibilities, including compliance and
governance work of the directorate and associated programmes/workstreams.
The CMO provides advice to the Integrated Care Board on
medical issues and leads clinical collaboration within the organisation and
across the ICB in partnership with other clinicians and together with the CNO
ensures that systems and processes for safeguarding the quality of clinical
care are in place and working effectively.
The CMO is the principal lead for
Medical and Clinical Professional Leadership in Somerset and works closely with
the NHS Southwest Medical Director team on associated professional matters.
There are specific elements of the CMO role that have associated
specific support such as Primary Care, research, and Medicines management.
This
role will be pivotal in helping to coordinate these functions as well as
supporting the wider and less specific parts of the CMO responsibilities. In
general terms this includes clinical strategy, clinical and professional leadership,
clinical outcomes e.g. system wide mortality and clinical effectiveness e.g.
GIRFT.
KEY RESPONSIBILTIES OF THE ROLE:
Support, monitor and report on performance across
workstreams within the CMO portfolios of business. Demonstrate a comprehensive understanding of the CMO
business goals and turn these into tangible performance measures ensuring
frameworks are aligned to the organisations needs and strategy.
Continuously track performance over time, supporting the
CMO in delivering alignment of vision, strategic goals and operational
performance.
Support the development of performance measures, including
Key Performance Indicators (KPIs) to improve operational efficiency, ensuring
there are clear lines of accountability from service objectives to performance
measures. CMO Office and establish good relationships with
stakeholders.
Monitoring actions on the Directorates Risk Register and
reporting when actions are not met. Regularly review Directorate risks to ensure the Risk
Register remains accurate and up to date.
Organise administrative and other designated support
services to ensure that the CMO services and programmes are delivered in a
responsive, efficient and cost effective way.
Person Specification
Knowledge and Skills
Essential
- Proven experience of working in a busy office/administration environment.
- Proven experience of working with Board/Director/Senior Management.
- Proven experience of leading quality improvement/process improvement initiatives.
- Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
- Demonstrate a high level of discretion and confidentiality while ensuring that responses to deadlines are met.
- Respond to new demands in the role and build those responses into sustainable systems and activities.
- Exercise initiative in responding to requests for information/action, including referral to appropriate senior staff, particularly in politically sensitive situations.
- Attention to detail and a good eye for accuracy in all work produced
- Demonstrated experience in a Healthcare environment.
Personal Statement / Motivation for Applying
Essential
- Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.
Qualifications
Essential
- Educated to degree level.
- Relevant, practical experience of working at a similar level in a specialist area of business management.
- Specific knowledge and training (equivalent to post graduate qualification) in in the following areas:
- Project Management
- Information Governance
- Performance management and analytics
- Practical and demonstrable experience of managing risk registers e.g.: Datix.
- Demonstrable evidence of continuing professional development.
Experience
Essential
- Proven experience of working with formal committees, including business planning, taking accurate records of meetings and formal minute taking.
- Knowledge of NHS governance structures and processes.
- Comprehensive knowledge and application of IT systems such as MS Office applications.
- Ability to understand and prioritise information.
- Ability to respond to sudden unexpected demands and to adapt quickly to changing priorities.
- Ability to be proactive and plan ahead, to allow for fluctuations in demand.
Person Specification
Knowledge and Skills
Essential
- Proven experience of working in a busy office/administration environment.
- Proven experience of working with Board/Director/Senior Management.
- Proven experience of leading quality improvement/process improvement initiatives.
- Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
- Demonstrate a high level of discretion and confidentiality while ensuring that responses to deadlines are met.
- Respond to new demands in the role and build those responses into sustainable systems and activities.
- Exercise initiative in responding to requests for information/action, including referral to appropriate senior staff, particularly in politically sensitive situations.
- Attention to detail and a good eye for accuracy in all work produced
- Demonstrated experience in a Healthcare environment.
Personal Statement / Motivation for Applying
Essential
- Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.
Qualifications
Essential
- Educated to degree level.
- Relevant, practical experience of working at a similar level in a specialist area of business management.
- Specific knowledge and training (equivalent to post graduate qualification) in in the following areas:
- Project Management
- Information Governance
- Performance management and analytics
- Practical and demonstrable experience of managing risk registers e.g.: Datix.
- Demonstrable evidence of continuing professional development.
Experience
Essential
- Proven experience of working with formal committees, including business planning, taking accurate records of meetings and formal minute taking.
- Knowledge of NHS governance structures and processes.
- Comprehensive knowledge and application of IT systems such as MS Office applications.
- Ability to understand and prioritise information.
- Ability to respond to sudden unexpected demands and to adapt quickly to changing priorities.
- Ability to be proactive and plan ahead, to allow for fluctuations in demand.
