NHS Somerset Integrated Care Board

Band 8c Senior Programme Manager (Primary Care - Dental)

Information:

This job is now closed

Job summary

An exciting opportunity has arisen within the South West Primary Care Commissioning Dental Team.

We are looking to recruit a Band 8C Senior Programme Manager (Primary Care - Dental), working as part of the Primary Care Commissioning team within the South West Collaborative Commissioning Hub, which is part of NHS Somerset Integrated Care Board (ICB).

The Hub supports the 7 ICBs in the South West region with delivering their delegated responsibilities of commissioning primary care services. The team is responsible for working with ICBs to support the commissioning and contract management of:

Primary and Secondary Care Dental Services

Community Pharmacy

Dispensing Practices

Community Opticians

The Hub function includes engaging with ICBs and key local system stakeholders, to ensure commissioned services are responsive to evidenced local need and are in-line with national commissioning guides and ICB commissioning priorities.

Alongside this work, the team are responsible for supporting ICBs in the transformation of the primary care services listed above. The team also works alongside ICBs to support the transformation programme on General Medical Services (General Practice).

If you are an experienced individual with a relevant background at a senior level, along with the ability to communicate effectively across a variety of mediums and are someone who works well and effectively in collaboration, we would welcome your application

Main duties of the job

You will manage a portfolio of dental commissioning programmes and contracts, and will be responsible for the development of effective working relationships at a senior level with ICBs, contractors, and a range of partners and stakeholders.

With a focus on the commissioning and contracting of dental services, successful

applicants will also:

Be responsible for managing a portfolio of primary care commissioning programmes and contracts working closely with ICBs.

Use knowledge of commissioning and contracting, to inform effective commissioning of services and commissioning development.

Enable and support the delivery of primary care transformation programmes.

Develop effective working relationships at senior level between commissioning, information governance, performance management, service development, finance and clinical governance, to ensure the implications of commissioning decision are appropriately reflected in primary care commissioning, contracts, and agreements.

Interpret and implement complex national guidance, ensuring local policies and guidelines deliver these as appropriate.

The role supports the business in driving transformation as well as value for money in planning and commissioning. The role is designed to build a combination of subject matter expertise and technical skills, and to support a partnership working approach with ICBs.

About us

NHS Somerset Integrated Care Board (ICB), known as NHS Somerset is the statutory NHS organisation responsible for implementing a health and care strategy developed by the Integrated Care Partnership.

NHS Somerset consists of approx. 300 staff, across 8 directorates, with multiple teams within each directorate.

We encourage applications from people of all backgrounds and welcome applications from underrepresented groups. When recruiting, we are committed to equality of opportunity for all. We believe that the best organisations are those that reflect the communities they serve.

We offer flexible working from your first day of employment and we also have an agile approach to home / office-based working. Please note however, elements of the role may require you to travel to other locations across Somerset, to attend in-person meetings and meet the needs of the service. Please consider this before applying.

Job Share and Secondment opportunities will be considered. If you are seeking an internal or external secondment, please seek advice from your HR team and you must also obtain your current line manager's permission to be released on secondment before applying, to avoid disappointment.

We also offer an excellent pension scheme and generous annual leave entitlement.

Please read the attached documents / visit the links listed before applying.

Thank you for your interest.

Details

Date posted

16 January 2024

Pay scheme

Agenda for change

Band

Band 8c

Salary

£70,417 to £81,138 a year

Contract

Permanent

Working pattern

Full-time, Job share, Flexible working

Reference number

D9462-SOMICB001-24

Job locations

NHS Somerset ICB

Wynford House, Lufton Way

Yeovil

Somerset

BA22 8HR


Job description

Job responsibilities

The Primary Care Team works within the South West Collaborative Commissioning Hub and supports the 7 Integrated Care Board (ICBs) in the South West region with delivering their delegated responsibilities of commissioning primary care services. The team is responsible for working with ICBs to support the commissioning and contract management of:

Primary and Secondary Care Dental Services

Community Pharmacy

Dispensing Practices

Community Opticians

About the role

This role is focused on providing senior leadership to the strategic and operational commissioning and contracting of dental services within the South West Collaborative Commissioning Hub. The role will:

Be responsible at a senior level overall for the dental commissioning and contracting team and function, and for managing the portfolio of primary care commissioning and contracting services working closely with ICBs.

Provide leadership to the commissioning team and strategic support to ICBs in terms of policy and guidance informing the effective commissioning of services.

Lead and enable the delivery of primary care strategic transformation programmes.

Lead and support the development of effective working relationships between commissioning, information governance, performance management, service development, finance and clinical governance, to ensure the implications of commissioning approaches are appropriately reflected in primary care commissioning, contracts, and agreements.

Strategically interpret and implement complex national guidance, ensuring local policies and guidelines deliver these as appropriate.

Support the team and partners in the strategic development of services and the development and redesign of care pathways, to ensure commissioned services provide quality and value for money.

Manage budgets as appropriate within financial envelopes.

Lead the management of the team, support team organisational development, and maximize opportunities for collaborative working across the CCH and with ICBs.

At a senior and strategic level, manage and actively promote effective working relationships with key stakeholders and partners.

As a Senior Programme Manager, the post holder will work as part of a dynamic team within the South West Collaborative Commissioning Hub, delivering an effective service supporting managers and staff across the Hub, ICBs, and the wider South West. The postholder will have overall operational and strategic responsibility for managing the dental commissioning and contracting function and support the team to work collaboratively with partners and stakeholders accordingly.

The role supports the business in leading and driving transformation as well as value for money in planning and commissioning. The role is designed to build a combination of senior subject matter expertise and commissioning experience and leadership and to support a partnership working approach with ICBs.

Key Job Specifics and responsibilities

Improving quality and outcomes

Ensure commissioning and contracting mechanisms are used effectively, to enable delivery and to ensure improvements in outcomes and quality.

To lead collaborative working across the South West Collaborative Commissioning Hub matrix, supporting ICBs with the delivery of their delegated commissioning priorities.

Enabling patient and public involvement

To act as a champion for patients and their interests and involve the public and patients in policy development and decision-making.

To ensure all public and patient contact with the office is of highest professional standard.

To embed patient and public involvement within the South West Collaborative Commissioning Hub matrix at all levels in line with statutory duties

Promoting equality and reducing inequalities

To uphold organisational policies and principles on the promotion of equality.

To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensures we meet our duty to uphold and promote equality.

Partnership and cross boundary working

To work effectively with key stakeholders across the area.

To work in partnership with ICBs, WTE, Local Authorities, Regional and National Teams, to the national commissioning framework and arrangements, to secure the provision of high quality and effective health services,

To work closely with WTE and ensure public health advice is sought, as appropriate.

To develop effective working relationships with partners and ensure the consistent use of policies and procedures.

Leadership for transformational change

To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes.

To embed this approach to transformational change across the Collaborative Commissioning Hub.

Using insight and evidence for improvement

To make best use of relevant evidence, to support improvement across all areas of commissioning responsibility.

To contribute to the delivery of systems that clearly identify the level of expected performance, monitor performance and where necessary take appropriate action to address unwarranted variation or poor performance.

To contribute to the development of a learning culture, that encourages the use of initiative and innovation, and supports personal and team development, through team and individual performance appraisal/review, evaluation and evidence-based examples of best practice.

To encourage innovation that supports the NHS values, cultures and contributes to future successes.

Developing an excellent organisation

To ensure health, safety, and wellbeing of all staff within the department.

To ensure compliance with all confidentiality and governance requirements within the department.

To always adhere to the NHS Managers Code of Conduct and any other relevant professional codes of conduct.

Key accountabilities

Key Functional Responsibilities

Operational

To lead the delivery of the commissioning and contracting functions, projects, and programmes within the South West Collaborative Commissioning Hub.

  • Working within the overall strategic objectives, devise, implement and monitor the programme of work and strategy. Also evaluate, interpret, and locally implement best practice.
  • Provide overall management to direct reports and support the effective management of the whole team.
  • Develop and implement qualitative and quantitative measures to determine performance against the organisational strategy. Report progress against the strategy through personal representation at senior management forums and by written reports. Tailoring delivery to meet the needs of the audience.
  • Ensure that best practice is developed and delivered at organisational and departmental levels. Challenge ways of working and persuade, motivate, and influence other senior managers to realign their practice where necessary.
  • Ensure that appropriate strategies are employed in line with business objectives and that these are fully cascaded.
  • Personally lead, support, and contribute to formal negotiations with senior level internal and external stakeholders, providing a high level of negotiating expertise.
  • Advise on innovative opportunities and support all departments in their strategies and programmes to maximise service benefits.
  • Oversee the tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders.
  • Ensure the securing of value for money, assuring relevant factors such as quality and governance. To monitor, interpret and quality assure progress against deliverables. Quality assurance and progress of deliverables to the NHS that often require adjustments specifically in relation to the complex corporate business agenda, strategic objectives, and the business planning process.
  • To develop business plans and provide expert strategic and policy advice and guidance on all areas of the relevant portfolio.
  • Devise, manage and update policies and procedures, ensuring the adoption of best practice methodology, rules, standards, and thresholds.
  • Support the creation and local implementation of the operational strategy and business plan, clearly identifying links to national, regional, and local priorities and policy objectives.
  • Contribute to the development and implementation of general policy and service development.
  • Develop and implement strategies for improving performance and processes, ensuring stakeholder representation.
  • Drive and lead development and improvement of processes.

Project and Programme Management:

To lead the delivery of the commissioning and contracting projects and programmes.

To lead and support the identification and sharing of best practice to support service improvement.

To operate in a highly political and sensitive environment.

Support the portfolio of programmes/projects in demonstrating value for money tracking, managing, and delivering agreed benefits.

Job description

Job responsibilities

The Primary Care Team works within the South West Collaborative Commissioning Hub and supports the 7 Integrated Care Board (ICBs) in the South West region with delivering their delegated responsibilities of commissioning primary care services. The team is responsible for working with ICBs to support the commissioning and contract management of:

Primary and Secondary Care Dental Services

Community Pharmacy

Dispensing Practices

Community Opticians

About the role

This role is focused on providing senior leadership to the strategic and operational commissioning and contracting of dental services within the South West Collaborative Commissioning Hub. The role will:

Be responsible at a senior level overall for the dental commissioning and contracting team and function, and for managing the portfolio of primary care commissioning and contracting services working closely with ICBs.

Provide leadership to the commissioning team and strategic support to ICBs in terms of policy and guidance informing the effective commissioning of services.

Lead and enable the delivery of primary care strategic transformation programmes.

Lead and support the development of effective working relationships between commissioning, information governance, performance management, service development, finance and clinical governance, to ensure the implications of commissioning approaches are appropriately reflected in primary care commissioning, contracts, and agreements.

Strategically interpret and implement complex national guidance, ensuring local policies and guidelines deliver these as appropriate.

Support the team and partners in the strategic development of services and the development and redesign of care pathways, to ensure commissioned services provide quality and value for money.

Manage budgets as appropriate within financial envelopes.

Lead the management of the team, support team organisational development, and maximize opportunities for collaborative working across the CCH and with ICBs.

At a senior and strategic level, manage and actively promote effective working relationships with key stakeholders and partners.

As a Senior Programme Manager, the post holder will work as part of a dynamic team within the South West Collaborative Commissioning Hub, delivering an effective service supporting managers and staff across the Hub, ICBs, and the wider South West. The postholder will have overall operational and strategic responsibility for managing the dental commissioning and contracting function and support the team to work collaboratively with partners and stakeholders accordingly.

The role supports the business in leading and driving transformation as well as value for money in planning and commissioning. The role is designed to build a combination of senior subject matter expertise and commissioning experience and leadership and to support a partnership working approach with ICBs.

Key Job Specifics and responsibilities

Improving quality and outcomes

Ensure commissioning and contracting mechanisms are used effectively, to enable delivery and to ensure improvements in outcomes and quality.

To lead collaborative working across the South West Collaborative Commissioning Hub matrix, supporting ICBs with the delivery of their delegated commissioning priorities.

Enabling patient and public involvement

To act as a champion for patients and their interests and involve the public and patients in policy development and decision-making.

To ensure all public and patient contact with the office is of highest professional standard.

To embed patient and public involvement within the South West Collaborative Commissioning Hub matrix at all levels in line with statutory duties

Promoting equality and reducing inequalities

To uphold organisational policies and principles on the promotion of equality.

To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensures we meet our duty to uphold and promote equality.

Partnership and cross boundary working

To work effectively with key stakeholders across the area.

To work in partnership with ICBs, WTE, Local Authorities, Regional and National Teams, to the national commissioning framework and arrangements, to secure the provision of high quality and effective health services,

To work closely with WTE and ensure public health advice is sought, as appropriate.

To develop effective working relationships with partners and ensure the consistent use of policies and procedures.

Leadership for transformational change

To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes.

To embed this approach to transformational change across the Collaborative Commissioning Hub.

Using insight and evidence for improvement

To make best use of relevant evidence, to support improvement across all areas of commissioning responsibility.

To contribute to the delivery of systems that clearly identify the level of expected performance, monitor performance and where necessary take appropriate action to address unwarranted variation or poor performance.

To contribute to the development of a learning culture, that encourages the use of initiative and innovation, and supports personal and team development, through team and individual performance appraisal/review, evaluation and evidence-based examples of best practice.

To encourage innovation that supports the NHS values, cultures and contributes to future successes.

Developing an excellent organisation

To ensure health, safety, and wellbeing of all staff within the department.

To ensure compliance with all confidentiality and governance requirements within the department.

To always adhere to the NHS Managers Code of Conduct and any other relevant professional codes of conduct.

Key accountabilities

Key Functional Responsibilities

Operational

To lead the delivery of the commissioning and contracting functions, projects, and programmes within the South West Collaborative Commissioning Hub.

  • Working within the overall strategic objectives, devise, implement and monitor the programme of work and strategy. Also evaluate, interpret, and locally implement best practice.
  • Provide overall management to direct reports and support the effective management of the whole team.
  • Develop and implement qualitative and quantitative measures to determine performance against the organisational strategy. Report progress against the strategy through personal representation at senior management forums and by written reports. Tailoring delivery to meet the needs of the audience.
  • Ensure that best practice is developed and delivered at organisational and departmental levels. Challenge ways of working and persuade, motivate, and influence other senior managers to realign their practice where necessary.
  • Ensure that appropriate strategies are employed in line with business objectives and that these are fully cascaded.
  • Personally lead, support, and contribute to formal negotiations with senior level internal and external stakeholders, providing a high level of negotiating expertise.
  • Advise on innovative opportunities and support all departments in their strategies and programmes to maximise service benefits.
  • Oversee the tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders.
  • Ensure the securing of value for money, assuring relevant factors such as quality and governance. To monitor, interpret and quality assure progress against deliverables. Quality assurance and progress of deliverables to the NHS that often require adjustments specifically in relation to the complex corporate business agenda, strategic objectives, and the business planning process.
  • To develop business plans and provide expert strategic and policy advice and guidance on all areas of the relevant portfolio.
  • Devise, manage and update policies and procedures, ensuring the adoption of best practice methodology, rules, standards, and thresholds.
  • Support the creation and local implementation of the operational strategy and business plan, clearly identifying links to national, regional, and local priorities and policy objectives.
  • Contribute to the development and implementation of general policy and service development.
  • Develop and implement strategies for improving performance and processes, ensuring stakeholder representation.
  • Drive and lead development and improvement of processes.

Project and Programme Management:

To lead the delivery of the commissioning and contracting projects and programmes.

To lead and support the identification and sharing of best practice to support service improvement.

To operate in a highly political and sensitive environment.

Support the portfolio of programmes/projects in demonstrating value for money tracking, managing, and delivering agreed benefits.

Person Specification

Experience

Essential

  • Demonstrable skills in effective commissioning and contracting.
  • Demonstrable highly developed communication skills with the ability to communicate on complex matters and in difficult situations.
  • Experience of providing and receiving highly complex, sensitive, and contentious information, negotiating with senior stakeholders on difficult and controversial issues, and presenting complex and sensitive information to large and influential groups
  • Persuade board and senior managers of the respective merits of different options, innovation, and new market opportunities.
  • Negotiate on difficult, complex, and detailed issues.
  • Strategic thinking ability to anticipate and resolve problems before they arise.
  • Problem solving skills and ability to respond to sudden unexpected demands.
  • Ability to analyse complex facts and situations and develop a range of options.
  • Taking decisions on difficult and contentious issues where there may be a number of courses of action.
  • Plan and organize a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances.
  • Inputs to strategic plans across NHS and within the specific teams.
  • Demonstrable ability to deliver at pace in complex environment.
  • Works with stakeholders to develop performance improvement plans and to develop plans for innovation and opening up the market.
  • Demonstrable experience of delivering results through the development and management of teams to ensure success and use a range of levers in the absence of direct line management responsibility.
  • Ability to build effective cross functional working relationships across a diverse range of stakeholders to drive organisational agenda.
  • Ability to deliver at pace in a complex environment.

Qualifications

Essential

  • Educated to masters level or equivalent level of experience of working at a senior level in primary care commissioning and transformation.
  • Evidence of Continued Professional Development (CPD).

Personal Statement / Motivation for Applying

Essential

  • Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.

Knowledge and Skills

Essential

  • Subject matter expertise across key areas relating to primary care commissioning and transformation.
  • Knowledge of primary care commissioning and contractual frameworks is desirable.
  • Evidence of post qualifying and continuing professional development.
  • Demonstrable senior management experience.
  • Must understand the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
  • Have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations.
  • Experience of budgetary responsibility, including budget setting with evidence of working knowledge of financial processes.
  • Experience of delivering against competing priorities and deadlines while also directing the work of teams/individuals.
  • Management of staff/ functions.
  • Member of relevant professional body.
Person Specification

Experience

Essential

  • Demonstrable skills in effective commissioning and contracting.
  • Demonstrable highly developed communication skills with the ability to communicate on complex matters and in difficult situations.
  • Experience of providing and receiving highly complex, sensitive, and contentious information, negotiating with senior stakeholders on difficult and controversial issues, and presenting complex and sensitive information to large and influential groups
  • Persuade board and senior managers of the respective merits of different options, innovation, and new market opportunities.
  • Negotiate on difficult, complex, and detailed issues.
  • Strategic thinking ability to anticipate and resolve problems before they arise.
  • Problem solving skills and ability to respond to sudden unexpected demands.
  • Ability to analyse complex facts and situations and develop a range of options.
  • Taking decisions on difficult and contentious issues where there may be a number of courses of action.
  • Plan and organize a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances.
  • Inputs to strategic plans across NHS and within the specific teams.
  • Demonstrable ability to deliver at pace in complex environment.
  • Works with stakeholders to develop performance improvement plans and to develop plans for innovation and opening up the market.
  • Demonstrable experience of delivering results through the development and management of teams to ensure success and use a range of levers in the absence of direct line management responsibility.
  • Ability to build effective cross functional working relationships across a diverse range of stakeholders to drive organisational agenda.
  • Ability to deliver at pace in a complex environment.

Qualifications

Essential

  • Educated to masters level or equivalent level of experience of working at a senior level in primary care commissioning and transformation.
  • Evidence of Continued Professional Development (CPD).

Personal Statement / Motivation for Applying

Essential

  • Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.

Knowledge and Skills

Essential

  • Subject matter expertise across key areas relating to primary care commissioning and transformation.
  • Knowledge of primary care commissioning and contractual frameworks is desirable.
  • Evidence of post qualifying and continuing professional development.
  • Demonstrable senior management experience.
  • Must understand the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
  • Have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations.
  • Experience of budgetary responsibility, including budget setting with evidence of working knowledge of financial processes.
  • Experience of delivering against competing priorities and deadlines while also directing the work of teams/individuals.
  • Management of staff/ functions.
  • Member of relevant professional body.

Employer details

Employer name

NHS Somerset Integrated Care Board

Address

NHS Somerset ICB

Wynford House, Lufton Way

Yeovil

Somerset

BA22 8HR


Employer's website

https://nhssomerset.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Somerset Integrated Care Board

Address

NHS Somerset ICB

Wynford House, Lufton Way

Yeovil

Somerset

BA22 8HR


Employer's website

https://nhssomerset.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Laila Pennington

Laila.pennington@nhs.net

07730375278

Details

Date posted

16 January 2024

Pay scheme

Agenda for change

Band

Band 8c

Salary

£70,417 to £81,138 a year

Contract

Permanent

Working pattern

Full-time, Job share, Flexible working

Reference number

D9462-SOMICB001-24

Job locations

NHS Somerset ICB

Wynford House, Lufton Way

Yeovil

Somerset

BA22 8HR


Supporting documents

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