Job summary
The post holder will support the Funded Care Team in ensuring the people of Bristol, North Somerset and South Gloucestershire (BNSSG) experience the best possible quality of services, clinical outcomes and patient experience when they interface with health and care providers.
The Funded Care Business Support Officer will work as part of the Funded Care Business team and provide high quality financial/budgetary administrative support to ensure the effective delivery of all business functions associated with NHS Funded Care.
Main duties of the job
Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
Answer and respond to telephone queries and, if unable to support, taking messages and passing on accurately to the relevant departments/person.
Responsible for sorting / archiving all incoming email correspondence to the joint inbox, ensuring mail has been flagged for the correct team member, and responding personally when appropriate to do so.
Triage all incoming invoices and allocate to team members
Problem solve and raise issues with providers where there are invoice discrepancies, and follow up as appropriate.
Responsible for processing all invoices highlighted for care homes and other basic invoices
Ensure all PIP forms received are completed and returned to the Department for Work and Pensions
About us
We are committed to creating an inclusive organisation that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services. We welcome applications which represent the rich diversity of our community; from people of all ages, disabled people, all genders, people from ethnic minority groups, LGBTQ+ people, people with diverse gender identity and expression, people from all religions and beliefs and other diverse characteristics, and we have processes in place to ensure that all applications are treated fairly and consistently at every stage of the recruitment process.
Job description
Job responsibilities
Responsible for sorting of all incoming post and ensure distribution to the relevant departments, and to ensure that all out going post is documented. To send post recorded delivery when requested.
Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
Photocopying and word processing documents, letters, emails, minutes taking and reports when required. Post holder must have an advanced level of keyboard skills and able to use Microsoft Office Word, Outlook, Excel, Teams and Powerpoint
Daily use of the Oracle system for finance and the patient database Care Track
Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.
Have a flexible/adaptable approach to their work in order to meet various deadlines.
Responsible for organising meetings for the department and planning any administrative work as required which includes cCoordinating attendance for internal and external groups, room / desk booking.
Minute provider meetings e.g. case conferences/professional meetings and team meetings as required, distributing as appropriate and taking administrative follow-up acting on own initiative.
Demonstrate office systems and department requirements to new starters which includes supporting with the training of staff members / less experienced staff and shadowing.
Inputting into, monitoring and printing reports from computerised systems.
Undertake Research and Development as directed.
Job description
Job responsibilities
Responsible for sorting of all incoming post and ensure distribution to the relevant departments, and to ensure that all out going post is documented. To send post recorded delivery when requested.
Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
Photocopying and word processing documents, letters, emails, minutes taking and reports when required. Post holder must have an advanced level of keyboard skills and able to use Microsoft Office Word, Outlook, Excel, Teams and Powerpoint
Daily use of the Oracle system for finance and the patient database Care Track
Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.
Have a flexible/adaptable approach to their work in order to meet various deadlines.
Responsible for organising meetings for the department and planning any administrative work as required which includes cCoordinating attendance for internal and external groups, room / desk booking.
Minute provider meetings e.g. case conferences/professional meetings and team meetings as required, distributing as appropriate and taking administrative follow-up acting on own initiative.
Demonstrate office systems and department requirements to new starters which includes supporting with the training of staff members / less experienced staff and shadowing.
Inputting into, monitoring and printing reports from computerised systems.
Undertake Research and Development as directed.
Person Specification
Application form
Essential
- Knowledge, Training and Experience - Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Demonstrable experience of working in an administrative environment and working with computerised data systems. Awareness of a range of Health Services provisions
- Communication Skills - Clear communicator with good writing, data entry and telephone skills Ability to work effectively as part of a team Problem solving skills
- Autonomy - Able to work on own initiative, organising and prioritising own workload to set deadlines
- Equality and Diversity - Understand of and commitment to equality of opportunity and good working relationships
- Other - An ability to maintain confidentiality and trust Good time keeping Flexible approach to work
Desirable
- Knowledge, Training and Experience - Working knowledge of Oracle and Care Track / QA Experience of working in a health care environment Experience of working in a finance environment. Working knowledge of Microsoft Office including Word, Outlook Teams, Power Point and Excel Advanced keyboard skills Able to concentrate for long periods of time, whilst dealing with frequent interruptions. Knowledge of NHS issues Understanding of Data Protection legislation
Person Specification
Application form
Essential
- Knowledge, Training and Experience - Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Demonstrable experience of working in an administrative environment and working with computerised data systems. Awareness of a range of Health Services provisions
- Communication Skills - Clear communicator with good writing, data entry and telephone skills Ability to work effectively as part of a team Problem solving skills
- Autonomy - Able to work on own initiative, organising and prioritising own workload to set deadlines
- Equality and Diversity - Understand of and commitment to equality of opportunity and good working relationships
- Other - An ability to maintain confidentiality and trust Good time keeping Flexible approach to work
Desirable
- Knowledge, Training and Experience - Working knowledge of Oracle and Care Track / QA Experience of working in a health care environment Experience of working in a finance environment. Working knowledge of Microsoft Office including Word, Outlook Teams, Power Point and Excel Advanced keyboard skills Able to concentrate for long periods of time, whilst dealing with frequent interruptions. Knowledge of NHS issues Understanding of Data Protection legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
Address
BNSSG ICB
ICB Floor 2, North Wing, 100 Temple Street
Bristol
BS1 6AG
Employer's website
https://bnssg.icb.nhs.uk/ (Opens in a new tab)
