Job summary
The Integrated Care Board (ICB) and Integrated Care System (ICS) have four key purposes:
Improve outcomes in population health and healthcare.
Tackle inequalities in outcomes, experience and access.
Enhance productivity and value for money.
Help the NHS support broader social and economic development.
We are looking to recruit to a key role within the UEC team, supporting the delivery of the discharge improvement programme in 25/26. This programme of work is high profile, being a critical element of the system operational plan, and aims to deliver a reduction in delayed discharges that is a pre-requisite for BNSSG to achieve its performance targets relating to UEC, including ambulance response times and emergency department delays.
Main duties of the job
The Delivery Support role is a key member of the urgent & emergency care team, within the Performance & Delivery Directorate. The post will help deliver performance improvements to urgent & emergency care services across BNSSG including 111, ambulance services, community services, & acute hospitals.
Engage & involve appropriate stakeholders to ensure the detailed proposals deliver thebenefits expected.
Take responsibility for the planning & organisation of numerous events, workshops & meetings.
Identify, assess & prioritise risks & issues associated with the programme & implement proactive resolution & escalation processes.
Correctly identify programme dependencies, activities & milestones.
Develop & produce programme communications & ensure they are fit for purpose.
Support teams to ensure that the programme of tasks/projects is planned, managed &delivered effectively.
Provides coordination of & participation in programme meetings, providing information advice & support where requested.
Actively support & contribute to the development of key performance indicators for the successful assessment of performance, including programme outcomes.
Deliver against organisational objectives, achieving quality outcomes, prioritising own workload & working to tight deadlines.
About us
We are committed to creating an inclusive organisation that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services. We welcome applications which represent the rich diversity of our community; from people of all ages, disabled people, all genders, people from ethnic minority groups, LGBTQ+ people, people with diverse gender identity and expression, people from all religions and beliefs and other diverse characteristics, and we have processes in place to ensure that all applications are treated fairly and consistently at every stage of the recruitment process.
Job description
Job responsibilities
Supporting the Head of UEC in the day-to-day management of the programme, providing a light-touch PMO.
Project managing Project 3 Cycle times, owning its documentation, and contributing to the delivery of the project through both a small system working group and a newly-established layer of performance governance based in each of the three Transfer of Care Hubs; andIn-reaching to Project 1 as may be required to support with drafting of plans and other documentation.
The staff member will need to be experienced in project and programme management, able to collaborate with a wide range of system partners, and keen to get involved in the operational detail of discharge pathways across the system, including local authority processes. Experience of using improvement methodologies, e.g. LEAN thinking, is desirable for this post, but not essential.
Job description
Job responsibilities
Supporting the Head of UEC in the day-to-day management of the programme, providing a light-touch PMO.
Project managing Project 3 Cycle times, owning its documentation, and contributing to the delivery of the project through both a small system working group and a newly-established layer of performance governance based in each of the three Transfer of Care Hubs; andIn-reaching to Project 1 as may be required to support with drafting of plans and other documentation.
The staff member will need to be experienced in project and programme management, able to collaborate with a wide range of system partners, and keen to get involved in the operational detail of discharge pathways across the system, including local authority processes. Experience of using improvement methodologies, e.g. LEAN thinking, is desirable for this post, but not essential.
Person Specification
Knowledge, Training & Experience
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
- Further training or significant experience in programme management, financial management or supporting change management processes.
- Experience and understanding of evaluating and measuring the performance of health services.
- Experience in communications and stakeholder management.
Desirable
- Comprehensive knowledge of project management and/or health information systems development
- Workforce development knowledge and experience.
- Working knowledge of Microsoft Project ECDL.
- Previous experience in similar role in public sector.
- A good understanding of the health and social care environment and roles and responsibilities within it.
Communication skills
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- Evidence of success in efficient and effective project and programme management.
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Skills for nurturing key relationships and maintaining networks.
Analytical
Essential
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues.
- Problem solving skills and ability to respond to sudden unexpected demands.
- Strategic thinking - ability to anticipate.
- Attention to detail combined with the ability to extract key messages from complex analysis.
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills.
Desirable
- Takes decisions on difficult and contentious issues where they may be a number of courses of action.
Planning Skills
Essential
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
Desirable
- Skills for managing projects ensuring they meet financial targets.
Person Specification
Knowledge, Training & Experience
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
- Further training or significant experience in programme management, financial management or supporting change management processes.
- Experience and understanding of evaluating and measuring the performance of health services.
- Experience in communications and stakeholder management.
Desirable
- Comprehensive knowledge of project management and/or health information systems development
- Workforce development knowledge and experience.
- Working knowledge of Microsoft Project ECDL.
- Previous experience in similar role in public sector.
- A good understanding of the health and social care environment and roles and responsibilities within it.
Communication skills
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- Evidence of success in efficient and effective project and programme management.
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Skills for nurturing key relationships and maintaining networks.
Analytical
Essential
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues.
- Problem solving skills and ability to respond to sudden unexpected demands.
- Strategic thinking - ability to anticipate.
- Attention to detail combined with the ability to extract key messages from complex analysis.
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills.
Desirable
- Takes decisions on difficult and contentious issues where they may be a number of courses of action.
Planning Skills
Essential
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
Desirable
- Skills for managing projects ensuring they meet financial targets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
Address
NHS, Bristol, North Somerset & South Glos ICB
Floor 2, North Wing, 100 Temple Street
Bristol
BS1 6AG
Employer's website
https://bnssg.icb.nhs.uk/ (Opens in a new tab)
