Brokerage Team Manager

Job description

Job responsibilities

To operate as a senior member of Funded Care Business Team with detailed knowledge of the commissioning process, and be able to provide timely specialist advice and guidance.

To be responsible for the procurement of care for CHC eligible individuals, following guidance on clinical needs, and in doing so deliver appropriately commissioned care placements and packages of care.

To line-manage staff within the team including undertaking annual appraisal, management of leave and sickness, induction of new staff, etc.

To undertake project work as required, including the collation of data for reports and the preparation of presentations and support the team to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively.

To work with commissioners and operational managers to adapt the brokerage service to changing internal and external needs.

To work across all service user groups eligible for Funded Care, including older people, disabled adults, people with learning difficulties, people with mental health needs, children and young people.

To lead on developing and maintaining relationships with care providers, and effectively negotiate fees for CHC care packages and placements.

To ensure the continuous review and implementation of processes and procedures, in order to deliver an efficient and effective services.

To be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.

To communicate information, risks, issues and dependencies, including briefings and reports to a range of internal and external staff.

To contribute to the information management of performance, taking a lead for specific Projects

To deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.

Person Specification

Knowledge Training and Experience

Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
• Experience of managing staff, including delegating and oversight of duties.
• Experience of working within a Brokerage team or similar specialist area
• Experience and understanding of evaluating and measuring the performance of health services.

Desirable

• Experience in communications and stakeholder management
• A good understanding of the health and social care environment and roles and responsibilities within it
• Working knowledge of Microsoft Office

Communication skills

Essential

• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
• Evidence of success in efficient and effective project and programme management
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
• Skills for nurturing key relationships and maintaining networks.

Analytical

Essential

• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
• Problem solving skills and ability to respond to sudden unexpected demands
• Strategic thinking - ability to anticipate
• Attention to detail combined with the ability to extract key messages from complex analysis
• Independent thinker with demonstrated good judgement, problem-solving and analytical skills
• Takes decisions on difficult and contentious issues where they may be a number of courses of action

Planning Skills

Essential

• Skills for project management

Desirable

• Previous experience in project management and planning

Management Skills

Essential

• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
• Skills for managing projects ensuring they meet financial targets.

Physical Skills

Essential

• Skills for manipulating information. Intermediate keyboard skills

Autonomy

Essential

• Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales

Equality and Diversity

Essential

• Understanding of and commitment to equality of opportunity and good working relationships

Other

Essential

• An ability to maintain confidentiality and trust
• Used to working in a busy environment
• Adaptability, flexibility and ability to cope with uncertainty and change
• Commitment to continuing professional development
• Professional calm and efficient manner Effective organiser
• Demonstrate a strong desire to improve performance and make a difference by focusing on goals.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board

Address

Office Base

Floor 2, North Wing, 100 Temple Street

Bristol

BS1 6AG

Employer's website

https://bnssg.icb.nhs.uk/ (Opens in a new tab)