Job summary
NHS Surrey Heartlands ICB are looking to recruit a Senior Quality Manager following the retirement of the current post holder. The team works collaboratively across the South East Coast Integrated Care Systems (ICS) as the host Commissioner for the South East Coast Ambulance Service.
Reporting to the Head of Quality, the post holder will play a key role in ensuring the safe and effective delivery of high-quality urgent and emergency care services across the region. It will involve working closely with South East Coast Ambulance Service NHS Foundation Trust (SECAmb) and Kent, Surrey, Sussex and Frimley associate commissioners.
Main duties of the job
The post holder will be responsible for supporting the quality monitoring and oversight of the regional ambulance service, in line with the Memorandum of Understanding with associate commissioners, ensuring that contractual and regulatory quality requirements are met. This includes leading on quality aspects of contract planning and providing intelligence to support quality assurance and improvement efforts. The role will require strong analytical skills to interpret quality performance data, identify risks, and support mitigation actions. The post holder will need excellent communication and stakeholder management skills to engage effectively with NHS England, associate commissioners, and ambulance colleagues, facilitating collaboration, governance, and assurance processes. Additionally, experience in quality improvement, regulatory compliance, and contract management within healthcare settings will be essential.
About us
Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.
The 4 Place partnerships are known as:
North West Surrey Alliance
Guildford and Waverley Alliance
Surrey Downs Health and Care
East Surrey Place
We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.
We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.
Job description
Job responsibilities
For more information regarding the role please see the attached Job Description and Person Specification.
Job description
Job responsibilities
For more information regarding the role please see the attached Job Description and Person Specification.
Person Specification
Knowledge, Training and Experience
Essential
- oEducated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- oExperience of successfully operating in a politically sensitive environment
- oEvidence of continued professional development
- oExperience of drafting briefing papers and correspondence
- oExperience in quality assurance, patient safety, and clinical governance within healthcare
Desirable
- oExperience of co-ordinating projects in complex and challenging environments
- oExperience of managing risks and reporting
- oUnderstanding of the ambulance and urgent care sector
- oKnowledge of national quality and safety frameworks, including the NHS Patient Safety Strategy
Analytical
Essential
- oAbility to analyse and interpret complex data to drive quality improvement.
- oCapability to act upon incomplete information, using experience to make inferences and decision making
Communication & Relationship Skills
Essential
- oAbility to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- oExcellent communication and stakeholder engagement skills, with the ability to influence and negotiate
Planning Skills
Essential
- oCapability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
Desirable
- oExperience of setting up and implementing internal team processes and procedures.
Physical Skills
Essential
- oWorking knowledge of Microsoft Office with intermediate keyboard skills
Equality and Diversity
Essential
- oUnderstanding of and commitment to equality of opportunity and good working relationships
Autonomy
Essential
- oDemonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
Other
Essential
- oAn ability to maintain confidentiality and trust
- oAdaptability, flexibility and ability to cope with uncertainty and change
- oCommitment to continuing professional development
- oProfessional calm and efficient manner
- oEffective organiser
- oDemonstrate a strong desire to improve quality and make a difference by focusing on goals
- oAbility to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users.
Person Specification
Knowledge, Training and Experience
Essential
- oEducated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- oExperience of successfully operating in a politically sensitive environment
- oEvidence of continued professional development
- oExperience of drafting briefing papers and correspondence
- oExperience in quality assurance, patient safety, and clinical governance within healthcare
Desirable
- oExperience of co-ordinating projects in complex and challenging environments
- oExperience of managing risks and reporting
- oUnderstanding of the ambulance and urgent care sector
- oKnowledge of national quality and safety frameworks, including the NHS Patient Safety Strategy
Analytical
Essential
- oAbility to analyse and interpret complex data to drive quality improvement.
- oCapability to act upon incomplete information, using experience to make inferences and decision making
Communication & Relationship Skills
Essential
- oAbility to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- oExcellent communication and stakeholder engagement skills, with the ability to influence and negotiate
Planning Skills
Essential
- oCapability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
Desirable
- oExperience of setting up and implementing internal team processes and procedures.
Physical Skills
Essential
- oWorking knowledge of Microsoft Office with intermediate keyboard skills
Equality and Diversity
Essential
- oUnderstanding of and commitment to equality of opportunity and good working relationships
Autonomy
Essential
- oDemonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
Other
Essential
- oAn ability to maintain confidentiality and trust
- oAdaptability, flexibility and ability to cope with uncertainty and change
- oCommitment to continuing professional development
- oProfessional calm and efficient manner
- oEffective organiser
- oDemonstrate a strong desire to improve quality and make a difference by focusing on goals
- oAbility to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Surrey Heartlands ICB
Address
Dukes Court
Duke Street
Woking
GU21 5BH