Job summary
Responsible for supporting the Senior Contracts Managers, in the management of a range of contracts including but not limited to; Acute, Non-Clinical, Community Services, Mental Health Services, Any Qualified Providers and Voluntary Sector Providers (list is not exhaustive) commissioned by NHS Surrey Heartlands ICB. The post holder will directly manage an agreed portfolio of contracts across the spectrum as outlined above.
The right candidate will be able to communicate in a politically sensitive environment and able to develop and build successful relationships with both our providers and internal colleagues. The candidate will have experience managing a portfolio of contracts (or equivelant) and be able to prioritse work effectively in a fast paced environment.
The candidate will have a good understanding of the health and social care system and how the ICB integrates with system partners. They will also have understanding of NHS Commissioning cycle and the contract management process.
Whilst the position is predominately home-based there is an expectation that the post holder will attend an agreed SH office setting, on a regular basis, for face-to-face meetings and team working opportunities. This requirement is anticipated to be at least weekly.
Interviews will be face to face and is expected to take place on Wednesday 30th October at Dukes Court in Woking.
Main duties of the job
The post holder will be responsible for:-
- Supporting the role and function of the Senior Contracts Manager(s)
- Directly managing a portfolio of contracts to be defined
- Developing effective working relationships between internal functional support and business partnering teams and colleagues working within Place Based Teams and partner organisations to ensure that the implications of commissioning decisions are appropriately reflected in contracts and agreements and that the performance and contract management of such agreements is robust and cohesive.
- Contribute to the development of service specifications and contribute to the development and redesign of care pathways to ensure services commissioned provide quality and value for money.
- Identify and manage the budgetary implications of activity.
- Manage and proactively promote relationships with key stakeholders.
- To coordinate inputs from Surrey Heartlands ICB Teams and Service Leads into contracts hosted by other (external to Surrey Heartlands) ICBs or organisational bodies on our behalf and acting as the ICB representative where required
- working flexibly to support the wider contracts team as required.
About us
Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.
The 4 Place partnerships are known as:
North West Surrey Alliance
Guildford and Waverley Alliance
Surrey Downs Health and Care
East Surrey Place
We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.
We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.
Job description
Job responsibilities
For more information regarding the role please see the attached Job Description and Person Specification.
Job description
Job responsibilities
For more information regarding the role please see the attached Job Description and Person Specification.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Post-graduate degree or equivalent
- Significant experience of successfully operating in a politically sensitive environment
- Experience as a NHS commissioner
- Experience as a commissioner
- Experience of successful management of a contract including negotiation
- Understanding of NHS commissioning cycle and the contract management process
- Evidence of continued professional development
- Demonstrated experience of coordinating projects in complex and challenging environments
- Experience of managing risks and reporting
- Experience of drafting briefing papers and correspondence for senior managers
- Experience of monitoring budgets and business planning processes
- Understanding of the public sector
- Demonstrated experience in a Healthcare environment
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project
Communication Skills
Essential
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- Experience of delivering complex and/or contentious information
- Present complex, sensitive or contentious information to large groups, some of which may be hostile or antagonistic
- Possess persuasive/negotiating skills to manage performance issues and seek contract agreement/approvals
- Proposes policy or service changes that impact beyond own immediate area of activity
- Experience of creating and giving presentations to a varied group of internal and external stakeholders
Analytical
Essential
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Numerate and able to understand complex financial issues combined with deep analytical skills.
- Experience of setting up and implementing internal processes and procedures
- Knowledge of Financial Systems e.g., monitoring budget management, processing invoices and procurement
Planning Skills
Essential
- Demonstrated capability to plan over short, medium, and longterm timeframes and adjust plans and resource requirements accordingly
- Experience of setting up and implementing internal processes and procedures.
Physical
Essential
- Ability to use Microsoft Office packages e.g. Word and Excel to an intermediate level at minimum
- Requirement to undertake regular travel to attend contract meetings and forums
Autonomy
Essential
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Responsible for service level budget monitoring and management across an agreed portfolio
Equality and Diversity
Essential
- The promotion of equality of opportunity and good working relations (providing practical leadership)
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
- Post-graduate degree or equivalent
- Significant experience of successfully operating in a politically sensitive environment
- Experience as a NHS commissioner
- Experience as a commissioner
- Experience of successful management of a contract including negotiation
- Understanding of NHS commissioning cycle and the contract management process
- Evidence of continued professional development
- Demonstrated experience of coordinating projects in complex and challenging environments
- Experience of managing risks and reporting
- Experience of drafting briefing papers and correspondence for senior managers
- Experience of monitoring budgets and business planning processes
- Understanding of the public sector
- Demonstrated experience in a Healthcare environment
- Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation and Microsoft Project
Communication Skills
Essential
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- Experience of delivering complex and/or contentious information
- Present complex, sensitive or contentious information to large groups, some of which may be hostile or antagonistic
- Possess persuasive/negotiating skills to manage performance issues and seek contract agreement/approvals
- Proposes policy or service changes that impact beyond own immediate area of activity
- Experience of creating and giving presentations to a varied group of internal and external stakeholders
Analytical
Essential
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Numerate and able to understand complex financial issues combined with deep analytical skills.
- Experience of setting up and implementing internal processes and procedures
- Knowledge of Financial Systems e.g., monitoring budget management, processing invoices and procurement
Planning Skills
Essential
- Demonstrated capability to plan over short, medium, and longterm timeframes and adjust plans and resource requirements accordingly
- Experience of setting up and implementing internal processes and procedures.
Physical
Essential
- Ability to use Microsoft Office packages e.g. Word and Excel to an intermediate level at minimum
- Requirement to undertake regular travel to attend contract meetings and forums
Autonomy
Essential
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Responsible for service level budget monitoring and management across an agreed portfolio
Equality and Diversity
Essential
- The promotion of equality of opportunity and good working relations (providing practical leadership)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Surrey Heartlands ICB
Address
Dukes Court
Dukes Street
Woking
GU21 5BH