Job summary
This role will be within the Surrey Joint Carers Programme Team whose aim is to improve the lives of unpaid carers of all ages in Surrey. The Carers GP Support Officer role has been created to support GP practices and Primary Care Networks embed best practice, increase visibility of carers and young carers and raise awareness. The officers will build professional relationships with a wide range of stakeholders including Social Care Locality Teams, Social Prescribing Teams, Carer Support service providers and national carer bodies.
Main duties of the job
These will include:
- Raise the profile of unpaid carers across Surrey being a key contact for GP practices and Primary Care Network Managers
- Support and promote the GP Carer Personal Health Budget programme
- Support Primary Care to identify carers of all ages, ensuring that staff know the support offer for unpaid carers in Surrey
- Encourage and support GP practices to obtain the RCGP Veteran Friendly accreditation
- Deliver carer awareness training to staff within practices and Primary Care Networks
- Attend and assist with chairing responsibilities in the Staff Unpaid Carers Network
- Promotion and support the participation in the GP Carer Quality Marker returns
About us
Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives.Surrey Heartlands developed into an Integrated Care Board (ICB) in July 2022, working through 4 Integrated, dynamic, and sustainable partnerships (ICP's) , each working together to deliver a shared vision across Surrey. ICP'saim to improve how local services are designed and co-ordinated for efficiency and benefit to the patient and service users.Each partnership is based on co-operation with our component partners, and focusing on local population needs, priorities and decision making.
The 4 ICP's are known as:
- North West Surrey Alliance
- Guildford and Waverley Alliance
- Surrey Downs Health and Care
- East Surrey Place
We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.
Job description
Job responsibilities
Please see attached the job description and the person specification attached in advert for review please download for further details.
Job description
Job responsibilities
Please see attached the job description and the person specification attached in advert for review please download for further details.
Person Specification
Qualifications and training
Essential
- Educated to NVQ4/Diploma or equivalent experience of working in a relevant area
Values and behaviours
Essential
- Ability to demonstrate and live by the Surrey Heartlands values and behaviours. Surrey Heartlands partners have signed up to the following values which underpin everything we do and how we work: Trust, Selflessness, Respect. The behaviours are things people will see and experience as we live our values. They include: Trusting each other's positive intent, Working as one team for the people of Surrey Heartlands, Valuing the contribution of each partner, Sharing and learning together.
Experience
Essential
- Experience in a health and social care environment
- Experience in organising and delivering training
- Track record of engaging and working with a range of stakeholders, including health and social care providers, and community specialist groups
- Administrative experience
Knowledge and skills
Essential
- Good interpersonal and networking skills
- Knowledge of key issues affecting carers
- Good presentation skills to a range of audiences
- Able to handle sensitive and confidential data and to recognise the need for confidentiality
- Able to identify the need to escalate concerns to appropriate personnel
- Effective use of Microsoft Office products
Personal attributes
Essential
- Proactive, takes own initiative
- Ability to work as part of a team
- Ability to work independently and prioritise/manage a demanding workload
- Outstanding organisational skills
- Flexible, responsive approach
- Sympathetic/empathetic approach, using tact and diplomacy
- Able to listen and be objective; non-judgemental
- Ability to build effective relationships in a complex environment
- Ability to relate to people at all levels, and to deal with senior colleagues and a range of external stakeholders with confidence
Other relevant requirements
Essential
- Available to travel and work across Surrey
- A basic DBS will be required
- Full driving licence and access to vehicle
Person Specification
Qualifications and training
Essential
- Educated to NVQ4/Diploma or equivalent experience of working in a relevant area
Values and behaviours
Essential
- Ability to demonstrate and live by the Surrey Heartlands values and behaviours. Surrey Heartlands partners have signed up to the following values which underpin everything we do and how we work: Trust, Selflessness, Respect. The behaviours are things people will see and experience as we live our values. They include: Trusting each other's positive intent, Working as one team for the people of Surrey Heartlands, Valuing the contribution of each partner, Sharing and learning together.
Experience
Essential
- Experience in a health and social care environment
- Experience in organising and delivering training
- Track record of engaging and working with a range of stakeholders, including health and social care providers, and community specialist groups
- Administrative experience
Knowledge and skills
Essential
- Good interpersonal and networking skills
- Knowledge of key issues affecting carers
- Good presentation skills to a range of audiences
- Able to handle sensitive and confidential data and to recognise the need for confidentiality
- Able to identify the need to escalate concerns to appropriate personnel
- Effective use of Microsoft Office products
Personal attributes
Essential
- Proactive, takes own initiative
- Ability to work as part of a team
- Ability to work independently and prioritise/manage a demanding workload
- Outstanding organisational skills
- Flexible, responsive approach
- Sympathetic/empathetic approach, using tact and diplomacy
- Able to listen and be objective; non-judgemental
- Ability to build effective relationships in a complex environment
- Ability to relate to people at all levels, and to deal with senior colleagues and a range of external stakeholders with confidence
Other relevant requirements
Essential
- Available to travel and work across Surrey
- A basic DBS will be required
- Full driving licence and access to vehicle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Surrey Heartlands ICB
Address
Surrey Heartlands ICB, Dukes Court
Duke Street
Woking
GU21 5BH