Job summary
Surrey Heartlands Integrated Care Board in an integral part of Surrey Heartlands Integrated Care System. Together, we work as a partnership of clinicians, managers and staff, focused on improving clinical outcomes and services for patients within the surrey heartlands area.
Are you enthusiastic, keen to learn and develop, and want to work in a busy but friendly team? If so, we are looking for a receptionist based in our Woking office to provide front of house services and some back office administration. You'll be responsible for arranging meeting rooms and providing support to staff running courses and meetings, taking and redirecting calls, managing a hot desk service and monitoring the "contact us" email inbox, redirecting where necessary.
The post is 37.5 hours per week.
Previous experience working as a Receptionist/Administrator, in reception with a good telephone manner and the ability to multi-task whilst keeping calm and polite is essential.
Main duties of the job
The main duties of the post may be summarised as:
- Providing an efficient 'front of house' Reception service for the ICB
- Answering all external telephone calls
- Acting as a source of reference and contact for staff and partners/stakeholders from external organisations
- Actively participating as a team member
- Welcoming members of the public as visitors to the ICB office
- Delivering routine daily/weekly/monthly key tasks
About us
Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.
The 4 Place partnerships are known as:
North West Surrey Alliance
Guildford and Waverley Alliance
Surrey Downs Health and Care
East Surrey Place
We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.
We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.
Job description
Job responsibilities
Please see the job description and the person specification documents attached within this job advert.
Job description
Job responsibilities
Please see the job description and the person specification documents attached within this job advert.
Person Specification
Knowledge, Training and Experience
Essential
- oEducated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- oDemonstrable experience of working in an administrative environment and working with computerised data systems
- oExperience of working in a health care environment
- oAwareness of a range of Health Services provisions
- oWorking knowledge of Microsoft Office including Word and Excel
- oKnowledge of NHS issues
- oUnderstanding of Data Protection legislation
Communication & Relationship Skills
Essential
- oClear communicator with good writing, data entry and telephone skills
- oAbility to work effectively as part of a team
- oProblem solving skills
Equality and Diversity
Essential
- oUnderstanding of and commitment to equality of opportunity and good working relationships
Autonomy
Essential
- oAble to work on own initiative, organising and prioritising own workload to set deadlines
Other
Essential
- oAn ability to maintain confidentiality and trust
- oGood time keeping
- oFlexible approach to work
- oAbility to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users.
Equality and Diversity
Essential
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda.
Working Conditions
Essential
- Significant use of computer screens during the working day.
Person Specification
Knowledge, Training and Experience
Essential
- oEducated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- oDemonstrable experience of working in an administrative environment and working with computerised data systems
- oExperience of working in a health care environment
- oAwareness of a range of Health Services provisions
- oWorking knowledge of Microsoft Office including Word and Excel
- oKnowledge of NHS issues
- oUnderstanding of Data Protection legislation
Communication & Relationship Skills
Essential
- oClear communicator with good writing, data entry and telephone skills
- oAbility to work effectively as part of a team
- oProblem solving skills
Equality and Diversity
Essential
- oUnderstanding of and commitment to equality of opportunity and good working relationships
Autonomy
Essential
- oAble to work on own initiative, organising and prioritising own workload to set deadlines
Other
Essential
- oAn ability to maintain confidentiality and trust
- oGood time keeping
- oFlexible approach to work
- oAbility to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users.
Equality and Diversity
Essential
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda.
Working Conditions
Essential
- Significant use of computer screens during the working day.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Surrey Heartlands ICB
Address
Dukes Court
Woking
GU21 5BH