Job summary
NHS Surrey Heartlands works in partnership with local health and care organisations - along with staff, patients, their carers, families, and the public - to support people to live healthier lives. We have an ambitious vision for transformation and continuous improvement of health and care across our footprint, supporting the overall objectives of our wider integrated care system; to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience and access; enhance productivity and value for money and support broader social and economic development in their area.
To deliver our objectives we need a team of talented, collaborative professionals who share the same vision and are passionate about what they do.
This post is suitable for agile working. The successful post holder may choose a base closest to their home address.
Main duties of the job
Business/Administrative support for the Joint Carers Programme of work; this could include working with a wide range of colleagues within the Programme team. Business and Administration support will include preparing agendas with the Chairs of meetings/groups/committees, collation, and dissemination of papers, maintaining clear action logs and management of membership, and could also include communicating programme and commissioning sensitive information to colleagues within the County Council and NHS. Within the governance structure and business as usual activities the meetings will include:
o Providing support for events that are a part of the annual Joint Carers Programme. This will include effective communication and promotion, organising workshops, selecting venues, researching catering options and arranging guest speakers.
o Provide support for current projects including maintaining project plans, monitoring progress of projects and facilitating project delivery.
o Ensure that the key information offer is readily available, accessible, including online resources, and that this material is kept up to date.
o Ensure verbal and non-verbal communication is clear, effective, and adaptable to different audiences. As a first point of contact for the programme team, monitor/action incoming and outgoing communications with a high attention to detail.
About us
Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.
The 4 Place partnerships are known as:
North West Surrey Alliance
Guildford and Waverley Alliance
Surrey Downs Health and Care
East Surrey Place
We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.
We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.
Job description
Job responsibilities
Please see the job description and the person specification documents attached within this job advert.
Job description
Job responsibilities
Please see the job description and the person specification documents attached within this job advert.
Person Specification
Values and behaviours
Essential
- Ability to demonstrate and live by the Surrey Heartlands values and behaviours. Surrey Heartlands partners have signed up to the following values which underpin everything we do and how we work: o Trust o Selflessness o Respect
- The behaviours are things people will see and experience as we live our values. They include: o Trusting each other's positive intent o Working as one team for the people of Surrey Heartlands o Valuing the contribution of each partner o Sharing and learning together
Qualifications and training
Essential
- Educated to NVQ4/Diploma in Business/Administration or equivalent experience of working in this relevant area
Experience
Essential
- Experience in a health and social care environment
- Stakeholder management
- Track record of engaging and working with a range of stakeholders, including health and social care providers, and community specialist groups
- Enhanced business support and administration experience
- Experience of working and communicating with service users
Desirable
- Experience of operating in politically sensitive environment
- Experience of working in an integrated health and social care environment
Knowledge and skills
Essential
- Knowledge and skills
- Knowledge of key issues affecting carers
- Good presentation skills to a range of audiences
- Ability to analyse data, identifying key information and trends, and disseminating information in an easily accessible way
- Ability to manage challenging and competing deadlines
- Knowledge of administrative procedures
- Able to handle sensitive and confidential data and to recognise the need for confidentiality
- Able to identify the need to escalate concerns to appropriate personnel
- Able to identify the need to escalate concerns to appropriate personnel
- Advanced use of the suite of Microsoft Office products
Desirable
- Knowledge of legislation and best practice in relation to carers
Personal attributes
Essential
- Proactive, takes own initiative
- Ability to work as part of a team
- Ability to work autonomously
- Outstanding organisational skills
- Flexible, responsive approach
- Sympathetic/empathetic approach, using tact and diplomacy
- Able to listen and be objective; non-judgemental
- Ability to build effective relationships in a complex environment
- Ability to relate to people at all levels, and to deal with senior colleagues and a range of external stakeholders with confidence
Other relevant requirements
Essential
- Available to travel and work across Surrey
Person Specification
Values and behaviours
Essential
- Ability to demonstrate and live by the Surrey Heartlands values and behaviours. Surrey Heartlands partners have signed up to the following values which underpin everything we do and how we work: o Trust o Selflessness o Respect
- The behaviours are things people will see and experience as we live our values. They include: o Trusting each other's positive intent o Working as one team for the people of Surrey Heartlands o Valuing the contribution of each partner o Sharing and learning together
Qualifications and training
Essential
- Educated to NVQ4/Diploma in Business/Administration or equivalent experience of working in this relevant area
Experience
Essential
- Experience in a health and social care environment
- Stakeholder management
- Track record of engaging and working with a range of stakeholders, including health and social care providers, and community specialist groups
- Enhanced business support and administration experience
- Experience of working and communicating with service users
Desirable
- Experience of operating in politically sensitive environment
- Experience of working in an integrated health and social care environment
Knowledge and skills
Essential
- Knowledge and skills
- Knowledge of key issues affecting carers
- Good presentation skills to a range of audiences
- Ability to analyse data, identifying key information and trends, and disseminating information in an easily accessible way
- Ability to manage challenging and competing deadlines
- Knowledge of administrative procedures
- Able to handle sensitive and confidential data and to recognise the need for confidentiality
- Able to identify the need to escalate concerns to appropriate personnel
- Able to identify the need to escalate concerns to appropriate personnel
- Advanced use of the suite of Microsoft Office products
Desirable
- Knowledge of legislation and best practice in relation to carers
Personal attributes
Essential
- Proactive, takes own initiative
- Ability to work as part of a team
- Ability to work autonomously
- Outstanding organisational skills
- Flexible, responsive approach
- Sympathetic/empathetic approach, using tact and diplomacy
- Able to listen and be objective; non-judgemental
- Ability to build effective relationships in a complex environment
- Ability to relate to people at all levels, and to deal with senior colleagues and a range of external stakeholders with confidence
Other relevant requirements
Essential
- Available to travel and work across Surrey
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Surrey Heartlands ICB
Address
Dukes Court
Dukes Street
Woking
GU21 5BH