Job summary
An exciting opportunity has arisen for a Business Support Officer to join the Surrey Heartlands Digital First Programme to help the team achieve its aim of providing an effective digital offer for Surrey Heartlands Primary Care, that empowers residents and staff to look after their health and access relevant care at the point of need.
The teams' work aligns with the national vision for integrating Primary Care, as laid out in the Fuller Stocktake, through improving access, experience and outcomes for communities. The role will allow the post holder the opportunity to work closely with colleagues across a range of IT and digital projects that are helping achieve this vision within Surrey Heartlands. There is a real opportunity to see how the work you are doing is benefiting our local population.
We are looking for an individual that enjoys working as part of a team and can enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support the portfolio of projects, services and initiatives undertaken by the Team.
The successful applicant will need to be able to work under pressure, be responsive to fast moving deadlines and maintain constructive relationships with a broad range of stakeholders.
Main duties of the job
This role provides a great opportunity to be an integral part of Surrey Heartlands Primary Care IT & Digital team.
The Business Support Officer supports the delivery of Primary Care IT & Digital projects in Surrey Heartlands and is a key member of the Team. You will work closely to support the project managers, programme manager, programme sponsors and other stakeholders to ensure the projects are planned, managed, delivered and evaluated in a timely and effective manner.
You will be comfortable with handling large amounts of information, supporting the collation of reports and papers linked to project and programme progress for stakeholders. You will also support the project managers to maintain programme documentation, as well as understanding, highlight and document risk, issues and actions, ensuring early identification and proactive mitigation where possible and ensuring concerns are escalated promptly.
The Primary Care IT & Digital team is looking for professionals from across the healthcare system as well as those with diverse backgrounds, expertise, and professional experience.
About us
Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable partnerships (ICPs) , each working together to deliver a shared vision across Surrey. ICPs aim to improve how local services are designed and co-ordinated for efficiency and benefit to the patient and service users. Each partnership is based on co-operation with our component partners, and focusing on local population needs, priorities and decision making.
The 4 ICPs are known as:
- North West Surrey Alliance
- Guildford and Waverley Alliance
- Surrey Downs Health and Care
- East Surrey Place
We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.
Job description
Job responsibilities
Whilst the position is predominately home-based, there is an expectation that the post holder will attend office settings on a regular basis (e.g. weekly) for face to face meetings and team working opportunities, as well as being able to work in an Agile manner.
To see a detailed job description and the main role responsibilities please see attached JD & Person Specification.
Job description
Job responsibilities
Whilst the position is predominately home-based, there is an expectation that the post holder will attend office settings on a regular basis (e.g. weekly) for face to face meetings and team working opportunities, as well as being able to work in an Agile manner.
To see a detailed job description and the main role responsibilities please see attached JD & Person Specification.
Person Specification
Knowledge, Skills and Training
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
- Demonstrable knowledge and understanding of office systems and general office and administrative duties
- Understanding of how good administration supports effective team working
- Experience of project management and support
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel and PowerPoint
- Attention to detail, able to work accurately, identifying errors quickly and easily
- Good knowledge of IM&T services and processes that support clinical service delivery
- Skilled at minute taking, recording and following up on actions
- Excellent time management skills with the ability to re-prioritise and deliver to tight deadlines
- Ability to pull together comprehensive and well written draft reports, presentations and communications
- Good communication skills, verbal, written and interpersonal, with the ability to adjust communication style and content to suit the audience
- Good influencing and negotiation skills
- Experience of analysing data
- Ability to resolve problems and use fault investigation skills
- Experience of dealing with confidential information
- Ability to establish strong and effective relationships with people at all levels, internally and externally
- Previous experience in the NHS or an equivalent industry/ environment
- Knowledge of NHS policy both locally and nationally.
Autonomy
Essential
- Ability to work without supervision, using own initiative and judgement to organise and prioritise own workload to often changing and tight deadlines
Personal Qualities/Attributes
Essential
- Excellent interpersonal and organisational skills
- Ability to grasp new concepts and problem solve effectively
- Professional, calm and efficient manner, with an ability to deal calmly with difficult situations demonstrating tact and diplomacy
- Flexible and responsive approach to work and respect for work undertaken by others
- Ability to establish strong and effective relationships with people at all levels, internally and externally
- Able to work independently or as part of a team
Values and Behaviours
Essential
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
- Actively develops themselves and supports others to do the same.
- Ability to maintain confidentiality and trust and an awareness of information governance requirements and data protection
Equality, Diversity and Inclusion
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
Person Specification
Knowledge, Skills and Training
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
- Demonstrable knowledge and understanding of office systems and general office and administrative duties
- Understanding of how good administration supports effective team working
- Experience of project management and support
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel and PowerPoint
- Attention to detail, able to work accurately, identifying errors quickly and easily
- Good knowledge of IM&T services and processes that support clinical service delivery
- Skilled at minute taking, recording and following up on actions
- Excellent time management skills with the ability to re-prioritise and deliver to tight deadlines
- Ability to pull together comprehensive and well written draft reports, presentations and communications
- Good communication skills, verbal, written and interpersonal, with the ability to adjust communication style and content to suit the audience
- Good influencing and negotiation skills
- Experience of analysing data
- Ability to resolve problems and use fault investigation skills
- Experience of dealing with confidential information
- Ability to establish strong and effective relationships with people at all levels, internally and externally
- Previous experience in the NHS or an equivalent industry/ environment
- Knowledge of NHS policy both locally and nationally.
Autonomy
Essential
- Ability to work without supervision, using own initiative and judgement to organise and prioritise own workload to often changing and tight deadlines
Personal Qualities/Attributes
Essential
- Excellent interpersonal and organisational skills
- Ability to grasp new concepts and problem solve effectively
- Professional, calm and efficient manner, with an ability to deal calmly with difficult situations demonstrating tact and diplomacy
- Flexible and responsive approach to work and respect for work undertaken by others
- Ability to establish strong and effective relationships with people at all levels, internally and externally
- Able to work independently or as part of a team
Values and Behaviours
Essential
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
- Actively develops themselves and supports others to do the same.
- Ability to maintain confidentiality and trust and an awareness of information governance requirements and data protection
Equality, Diversity and Inclusion
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Surrey Heartlands ICB
Address
Surrey Heartlands ICB Dukes Court
Dukes Street
Woking
GU21 5BH