Job summary
An exciting opportunity has arisen to manage the delivery of the Surrey Heartlands Dermatology programme. The role involves developing and delivering a standardised dermatology pathway across the Surrey Heartlands geography.
The post holder will provide expert leadership to ensure the provision of an efficient, high-quality, professional and co-ordinated approach to provide high quality, effective and financially sustainable services to patients.
Main duties of the job
The post holder will oversee the overall programme delivery which will include:
- Working internally and externally to deliver projects, initiatives and services to time and in a cost effective way.
- Supporting the identification and sharing of best practice in to support service improvement, efficiency and transformation.
- Support the portfolio of programmes/projects in demonstrating value for money tracking, managing and delivering agreed benefits.
- Provide specialist advice and prepare strategic reports and briefings for directors and stakeholders.
- Provide in depth analysis, interpretation and production of complex and multiple reports.
- Set up and manage project steering groups of relevant stakeholders to develop and implement project plans.
- Ensure that teams have the right resources in place to meet the requirements of the locally agreed objectives.
- Actively engage with partners providing to co-ordinate activities and deliver the project priorities within agreed timelines and in collaboration with all stakeholders.
About us
Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable partnerships (ICP's) , each working together to deliver a shared vision across Surrey. ICP's aim to improve how local services are designed and co-ordinated for efficiency and benefit to the patient and service users. Each partnership is based on co-operation with our component partners, and focusing on local population needs, priorities and decision making.
The 4 ICP's are known as:
- North West Surrey Alliance
- Guildford and Waverley Alliance
- Surrey Downs Health and Care
- East Surrey Place
We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.
Job description
Job responsibilities
The Programme Manager will be responsible for the full project life cycle and will take day to day responsibility for supporting the project delivery at each stage.
See Job Description & person specification for more information.
Job description
Job responsibilities
The Programme Manager will be responsible for the full project life cycle and will take day to day responsibility for supporting the project delivery at each stage.
See Job Description & person specification for more information.
Person Specification
Values and Behaviours
Essential
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care
- Value diversity and difference, operates with integrity and openness
- Treating others with compassion, empathy and respect
- Share information openly and effectively with patients, staff and relatives
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
- Uses evidence to make improvements, increase efficiencies and seeks out innovation
- Actively develops themselves and others
Qualifications
Essential
- Educated to degree level OR equivalent level of experience of working at a senior level/manager level/supervisor/ in specialist area.
Knowledge and Experience
Essential
- Experience of delivering change/project management and/or performance management and/or service delivery management and/or business process activity
- Experience within senior operational or project roles, ideally within the NHS
- Experience in applying budgeting, benefits tracking and demand management principles to projects
- Experience of contract management and dealing with external and internal providers
- Experience of applying Quality Improvement knowledge, such as LEAN, to project management and delivery
Skills and Capabilities
Essential
- Planning, Delivery and Organisation ? Decisions on a range of complex project issues where there maybe more than one course of action Managing and updating project records, risk registers, issue logs, trackers, project plans and documentation ? Experience in project management, interpreting national guidance and implantation of best practice ? Experience of effective budget management ? Able to make sense of conflicting priorities and reach effective solutions ? Experience of managing project governance
- Analytical and Presentational ? Expert in using MS Office Products ? Experience in completing audit, surveys and data collection related to the project Ability to present information logically and concisely both verbally and in writing, including the ability to write reports and policies/procedures with clarity to ensure that complex messages are put across effectively ? Good presentation skills and the ability to convey complex information and concepts in a way which is understandable to all ? Ability to draw information from a range of sources in order to make a contribution to service development
- Stakeholder Management and Communications ? Ability to effectively communicate with stakeholders from a variety of environments ? Experience within outpatient transformation ? Credible to internal and external stakeholders ? Presentation skills for communicating complex concepts and issues in a user friendly way
- People/Team Management ? Leading high performing teams to drive results ? Can motivate, inspire and support innovative thinking in others.
- PERSONAL ATTRIBUTES ? Ability to work as part of a team ? Ability to work on own initiative and self manage workload. ? Strategic thinking - ability to anticipate and resolve problems before they arise ? High level of accuracy, attention to detail combined with the ability to extract key messages from complex analysis ? Good communication skills, influencing and negotiation ? Good time keeping
Other
Essential
- Used to working in a busy environment
- Adaptability, flexibility and ability to cope with uncertainty
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
- Professional calm and efficient manner
- Effective organizer/prioritisation skills
- Influencer and networker
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
- Highly motivated with ability to influence and inspire others
- Ability to work independently
Person Specification
Values and Behaviours
Essential
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care
- Value diversity and difference, operates with integrity and openness
- Treating others with compassion, empathy and respect
- Share information openly and effectively with patients, staff and relatives
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
- Uses evidence to make improvements, increase efficiencies and seeks out innovation
- Actively develops themselves and others
Qualifications
Essential
- Educated to degree level OR equivalent level of experience of working at a senior level/manager level/supervisor/ in specialist area.
Knowledge and Experience
Essential
- Experience of delivering change/project management and/or performance management and/or service delivery management and/or business process activity
- Experience within senior operational or project roles, ideally within the NHS
- Experience in applying budgeting, benefits tracking and demand management principles to projects
- Experience of contract management and dealing with external and internal providers
- Experience of applying Quality Improvement knowledge, such as LEAN, to project management and delivery
Skills and Capabilities
Essential
- Planning, Delivery and Organisation ? Decisions on a range of complex project issues where there maybe more than one course of action Managing and updating project records, risk registers, issue logs, trackers, project plans and documentation ? Experience in project management, interpreting national guidance and implantation of best practice ? Experience of effective budget management ? Able to make sense of conflicting priorities and reach effective solutions ? Experience of managing project governance
- Analytical and Presentational ? Expert in using MS Office Products ? Experience in completing audit, surveys and data collection related to the project Ability to present information logically and concisely both verbally and in writing, including the ability to write reports and policies/procedures with clarity to ensure that complex messages are put across effectively ? Good presentation skills and the ability to convey complex information and concepts in a way which is understandable to all ? Ability to draw information from a range of sources in order to make a contribution to service development
- Stakeholder Management and Communications ? Ability to effectively communicate with stakeholders from a variety of environments ? Experience within outpatient transformation ? Credible to internal and external stakeholders ? Presentation skills for communicating complex concepts and issues in a user friendly way
- People/Team Management ? Leading high performing teams to drive results ? Can motivate, inspire and support innovative thinking in others.
- PERSONAL ATTRIBUTES ? Ability to work as part of a team ? Ability to work on own initiative and self manage workload. ? Strategic thinking - ability to anticipate and resolve problems before they arise ? High level of accuracy, attention to detail combined with the ability to extract key messages from complex analysis ? Good communication skills, influencing and negotiation ? Good time keeping
Other
Essential
- Used to working in a busy environment
- Adaptability, flexibility and ability to cope with uncertainty
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
- Professional calm and efficient manner
- Effective organizer/prioritisation skills
- Influencer and networker
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
- Highly motivated with ability to influence and inspire others
- Ability to work independently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Surrey Heartlands ICB
Address
Dukes Court
Woking
RH2 8EF