6 month Fixed Term - RSS Booking Support - Band 3

Job summary

Surrey Heartlands ICB are looking for an enthusiastic Referral Support Booking Administrator to be

• Responsible for ensuring the efficient and accurate booking of appointments.
• Professional liaising with patients to ensure patients are able to attend appointment dates and times.
• Supporting patients through their personal Choice of Provider, along with other referral queries
• To proactively participate in meetings and contribute towards effective working and team innovation
• Provide support and learning for team members to enable patient referrals in line with operational processes, pathways and protocols
• Use initiative when faced with situations requiring a problem solving approach
• The post holder will be dealing with frequent interruptions and competing demands from staff or work related queries
• The role will consist of handling sensitive and confidential information on a daily basis

We have an ambitious vision for transformation and continuous improvement of health and care across our footprint.

In addition, we have responsibility, delegated from NHS England, for managing Primary Care contracts across the Surrey Heartlands footprint.

This position is full time (37.5 hours per week) and will be remote working/office based. The applicant should be flexible within the hours of the service which are 8am till 5pm daily (8am - 4pm or 9am - 5pm) on a Rota system. However, the applicant needs to be flexible within the hours required.

Main duties of the job

Responsible for ensuring the efficient and accurate booking of appointments.

Professional liaising with patients to ensure patients are able to attend appointment dates and times.

Providing support to referring clinicians on service criteria, operational processes, pathways and protocols

Supporting patients through their personal Choice of Provider, along with other referral queries

To proactively participate in meetings and contribute towards effective working and team innovation

Provide support and learning for team members to enable patient referrals in line with operational processes, pathways and protocols

Use initiative when faced with situations requiring a problem solving approach

The post holder will be dealing with frequent interruptions for example answering incoming telephone calls and competing demands from staff or work related queries

A good knowledge of word, excel and outlook is required. Experience of using the eRS booking system and working within a Referral Support Service role would be an advantage.

About us

Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) in July 2022, working through 4 Integrated, dynamic, and sustainable partnerships (ICP's) , each working together to deliver a shared vision across Surrey. ICP's aim to improve how local services are designed and co-ordinated for efficiency and benefit to the patient and service users. Each partnership is based on co-operation with our component partners, and focusing on local population needs, priorities and decision making.

The 4 ICP's are known as:

• North West Surrey Alliance
• Guildford and Waverley Alliance
• Surrey Downs Health and Care
• East Surrey Place

We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.