Job summary
We are currently looking to recruit a Head of Primary Care Delivery to join our team, to work as part of the Primary Care Place team within the Primary Care Directorate working across the places of North East London (NEL), to implement the Primary Care strategy.
The post-holder will provide leadership to a designated place and work with the Director of Primary Care Delivery and Deputy Director of Primary Care Delivery to oversee and implement the strategic and operational development of primary care across a designated place within the ICB.
Main duties of the job
o Working with the Deputy Director, manage the team's business support function, including developing and managing the team's annual work programme, progress and dashboard reporting and risk and issue managemento Ensuring that the ICB has the required systems and processes in place to take decisions in relation to the commissioning, procurement and management of primary medical services contracts in line with the delegation agreement from NHS England having due regard for conflictsof interest guidelineso Manage all business returns, including planning and workforce returns, liaising with internal and external parties as appropriateo Develop and implement a primary care management system to ensure information is properly managed and best practice is shared across Place, the team, wider NEL directorate and the wider NHS and Social Care organisationso Support the strategic planning of the directorate's programmes and projects, identifying interdependencies across projects/functions, potential impact on the wider organisations priorities, resource requirements and building in contingency and adjustments as necessaryo Develop and deliver project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options, and monitoring the progress of projects such as the roll out of the fuller programs.o Produce and present reports on primary care issues for Boards and Committees as required
About us
North East London is steeped in history and culture, and home to over two million people (and rising). It's the most diverse area of the UK; and because of that, one of the most exciting and vibrant places to work.
NHS North East London works with our health, social care, voluntary and community partners and residents) to plan and buy health services to meet our population's needs, making sure all parts of the local health and care system work effectively together. We work as part of the North East London Integrated Care System northeastlondonhcp.nhs.uk
We make sure residents and visitors have the best physical and mental health and have good access to high-quality health and care services. We have a vision to "work with and for all the people of North East London to create meaningful improvements in health, wellbeing and equity."
We serve eight local authority areas: Barking and Dagenham; City of London; Hackney; Havering; Newham; Redbridge; Tower Hamlets; and Waltham Forest.
Job description
Job responsibilities
The post-holder will be responsible for providing professional primary care expertise for the management of projects developed as part of the primary care programmes work streams, eg Access Recovery Plan Fuller programme including, system financial recovery plans and fulfil the ICBs primary care delegated responsibilities.
Please see attached JD and PS for detailed job description and main responsibilities.
Job description
Job responsibilities
The post-holder will be responsible for providing professional primary care expertise for the management of projects developed as part of the primary care programmes work streams, eg Access Recovery Plan Fuller programme including, system financial recovery plans and fulfil the ICBs primary care delegated responsibilities.
Please see attached JD and PS for detailed job description and main responsibilities.
Person Specification
Knowledge, Training and Experience
Essential
- Extensive knowledge of the NHS primary care commissioning and transformation.
- Experience and understanding of primary care contracts, regulations and performer list regulations (for general practice, dental, optometry and community pharmacy) in England.
- Evidence of post qualifying and continuing professional development
- Experience in maintaining effective relationships with primary care across both commissioning and provider functions.
- A clear understanding of the challenges facing primary care in the near future and a proven track record of delivery in difficult environments.
- Experience of performance management through a variety of techniques.
- Experience of networking with a diverse range of stakeholders with evidence of positive outcomes.
- Must have an understanding of the background to and aims of current healthcare policy in London and appreciate the implications of this on primary care.
Communication Skills
Essential
- Provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Persuade board and senior managers of the respective merits of different options, innovation and new market opportunities.
- Negotiate on difficult and very complex and detailed issues relating to primary care commissioning.
- Experience of successful collaborative working with all primary care clinicians - GPs, community pharmacy, dentistry and opticians.
Analytical
Essential
- Problem solving skills and ability to respond to sudden unexpected demands.
- Ability to analyse complex facts and situations and develop a range of options, and identify areas of focus and critical action.
- Takes decisions on difficult and contentious issues within a primary care context where there may be a number of courses of action.
- Analysis of finance and activity data.
Planning Skills
Essential
- Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances.
- Good use of available information sources to enable efficient and effective planning across primary care.
- Ability to work under pressure and to tight and often changing deadlines.
- Good at self-managing including coupled with an ability to delegate and achieve through others in motivational, effective and supportive manner.
Management Skills
Essential
- Experience of managing and developing people.
- Skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility.
- Skills for managing relationships with a range of different stakeholders.
- Works effectively in a matrix organisation with the ability to influence across the local commissioning groups of the ICB.
Autonomy
Essential
- Ability to work on own initiative and organise workload, allocating work as appropriate.
- Ability to make decisions autonomously, when required, on difficult issues.
Financial and Physical Resources
Essential
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
Other
Essential
- An ability to behave within integrity, objectivity, professional competence with due care, maintaining confidentiality and trust.
- Has realistic knowledge of personal strengths and areas for development
- Self-motivated worker, used to working in a busy environment
- Adaptability, flexibility and ability to cope with uncertainty and change
Person Specification
Knowledge, Training and Experience
Essential
- Extensive knowledge of the NHS primary care commissioning and transformation.
- Experience and understanding of primary care contracts, regulations and performer list regulations (for general practice, dental, optometry and community pharmacy) in England.
- Evidence of post qualifying and continuing professional development
- Experience in maintaining effective relationships with primary care across both commissioning and provider functions.
- A clear understanding of the challenges facing primary care in the near future and a proven track record of delivery in difficult environments.
- Experience of performance management through a variety of techniques.
- Experience of networking with a diverse range of stakeholders with evidence of positive outcomes.
- Must have an understanding of the background to and aims of current healthcare policy in London and appreciate the implications of this on primary care.
Communication Skills
Essential
- Provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Persuade board and senior managers of the respective merits of different options, innovation and new market opportunities.
- Negotiate on difficult and very complex and detailed issues relating to primary care commissioning.
- Experience of successful collaborative working with all primary care clinicians - GPs, community pharmacy, dentistry and opticians.
Analytical
Essential
- Problem solving skills and ability to respond to sudden unexpected demands.
- Ability to analyse complex facts and situations and develop a range of options, and identify areas of focus and critical action.
- Takes decisions on difficult and contentious issues within a primary care context where there may be a number of courses of action.
- Analysis of finance and activity data.
Planning Skills
Essential
- Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances.
- Good use of available information sources to enable efficient and effective planning across primary care.
- Ability to work under pressure and to tight and often changing deadlines.
- Good at self-managing including coupled with an ability to delegate and achieve through others in motivational, effective and supportive manner.
Management Skills
Essential
- Experience of managing and developing people.
- Skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility.
- Skills for managing relationships with a range of different stakeholders.
- Works effectively in a matrix organisation with the ability to influence across the local commissioning groups of the ICB.
Autonomy
Essential
- Ability to work on own initiative and organise workload, allocating work as appropriate.
- Ability to make decisions autonomously, when required, on difficult issues.
Financial and Physical Resources
Essential
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
Other
Essential
- An ability to behave within integrity, objectivity, professional competence with due care, maintaining confidentiality and trust.
- Has realistic knowledge of personal strengths and areas for development
- Self-motivated worker, used to working in a busy environment
- Adaptability, flexibility and ability to cope with uncertainty and change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).