NHS Sussex ICB

Bank Administrator

The closing date is 07 August 2025

Job summary

NHS Sussex ICB ambition is to create an inclusive working environment which reflects our commitment to celebrate and promote diversity for all groups. We are particularly under-represented in staff from Black, Asian, and Minority Ethnic (BAME) and disabled communities and actively encourage and welcome applications from these communities. Furthermore, we welcome applications from reservists and ex-armed forces as we recognise the benefits of the values, skills, training and experience that they bring to their work with us.

We encourage all applicants to share their equality information with us confidentially during the application process so that we can statistically monitor how fair and equitable our recruitment process is and how well we are reaching applicants from diverse communities and identify where we need to improve. This information is removed before shortlisting.

All Age Continuing Care (AACC) is a collective term for services provided by the NHS. These services assess and provide funding for the care of individuals of all ages to meet their ongoing health and care needs, in accordance with national eligibility criteria. The NHS Sussex AACC Team brings services together to ensure smooth transitions when peoples needs change and/or they move between eligibility for different services.

Main duties of the job

To provide comprehensive administration support and delivering excellent customer service for patients and their families or carers, local authority and NHS stakeholders.

The role will encompass varied duties supporting nonclinical and clinical colleagues, diary management, requesting and collating information, first point of contact for all enquiries, the preparation of agendas and taking minutes, maintaining detailed and accurate record keeping using a variety of mediums and electronic systems, which is core to the role.

About us

NHS Sussex ICB are committed to enabling team members to work in an agile and flexible way. We adopt a flexible first approach to working patterns. We empower our people to work where, when, and how they choose with minimum constraints to support their wellbeing to sustain good work life balance and to optimise performance and delivery.

We celebrate diversity and promote equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

Flexible working requests will be considered for all roles.

Agile working is not just related to working from different locations or at different times. It is about effectively utilising technology to improve work practices and to work differently to increase our overall effectiveness to improve health outcomes for our population.

Should you require a reasonable adjustment to our recruitment process please contact the Recruitment Team at scw.peopleresource@nhs.net to ensure that measures can be put in place to support you.

NHS Sussex has committed to achieving Net Zero Carbon emissions by 2045. As a member of staff you will be encouraged and supported to implement new ways of working that will help us achieve that goal.

Working for us - Sussex Health and Care (ics.nhs.uk)

Details

Date posted

24 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Bank

Working pattern

Full-time

Reference number

D9146-ICB-6592KB

Job locations

Sackville House

Brooks Close

Lewes

East Sussex

BN72FZ


Job description

Job responsibilities

To provide full administrative support as part of the All Age Continuing Care Team.

To provide comprehensive administration support and delivering excellent customer service for patients and their families or carers, local authority and NHS stakeholders. The role will encompass varied duties supporting non clinical and clinical colleagues, diary management, requesting and collating information, first point of contact for all enquiries, the preparation of agendas and taking minutes, maintaining detailed and accurate record keeping using a variety of mediums and electronic systems, which is core to the role.

Job description

Job responsibilities

To provide full administrative support as part of the All Age Continuing Care Team.

To provide comprehensive administration support and delivering excellent customer service for patients and their families or carers, local authority and NHS stakeholders. The role will encompass varied duties supporting non clinical and clinical colleagues, diary management, requesting and collating information, first point of contact for all enquiries, the preparation of agendas and taking minutes, maintaining detailed and accurate record keeping using a variety of mediums and electronic systems, which is core to the role.

Person Specification

Experience

Essential

  • Experience of working in an office environment
  • Experience of formal minutes and note taking
  • Experience of working in a confidential environment
  • Experience of working to deadlines
  • Effective Personal skills
  • Experience of prioritising own workload
  • Ongoing professional development

Effort

Essential

  • Workload is generally predictable.
  • Prolonged need to concentrate to ensure correspondence is both accurate
  • and compliant with data protection legislation/best practice.
  • Occasional emotional effort required when speaking with patients or family members.

Qualifications

Essential

  • Good General Education
  • RSA Level 3 or equivalent
  • Education to NVQ Level 3 Administration or equivalent level of education
  • or evidence of experience equivalent to level of qualification.
  • Microsoft office word and excel

Skillls & Capabilites

Essential

  • Ability to work to tight deadlines in a busy and pressurised environment
  • Ability to use own initiative and problem-solving skills
  • Ensures confidentiality where required
  • The ability to work well as part of a team
  • Up to date office procedures
  • Knowledge of principles of patient confidentiality
  • A team player with a high level of self-motivation and strong desire to
  • motivate others
  • Adaptable approach and ability to remain calm under pressure
  • Resilient able to deal effectively with contentious situations
Person Specification

Experience

Essential

  • Experience of working in an office environment
  • Experience of formal minutes and note taking
  • Experience of working in a confidential environment
  • Experience of working to deadlines
  • Effective Personal skills
  • Experience of prioritising own workload
  • Ongoing professional development

Effort

Essential

  • Workload is generally predictable.
  • Prolonged need to concentrate to ensure correspondence is both accurate
  • and compliant with data protection legislation/best practice.
  • Occasional emotional effort required when speaking with patients or family members.

Qualifications

Essential

  • Good General Education
  • RSA Level 3 or equivalent
  • Education to NVQ Level 3 Administration or equivalent level of education
  • or evidence of experience equivalent to level of qualification.
  • Microsoft office word and excel

Skillls & Capabilites

Essential

  • Ability to work to tight deadlines in a busy and pressurised environment
  • Ability to use own initiative and problem-solving skills
  • Ensures confidentiality where required
  • The ability to work well as part of a team
  • Up to date office procedures
  • Knowledge of principles of patient confidentiality
  • A team player with a high level of self-motivation and strong desire to
  • motivate others
  • Adaptable approach and ability to remain calm under pressure
  • Resilient able to deal effectively with contentious situations

Employer details

Employer name

NHS Sussex ICB

Address

Sackville House

Brooks Close

Lewes

East Sussex

BN72FZ


Employer's website

https://www.sussex.ics.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

NHS Sussex ICB

Address

Sackville House

Brooks Close

Lewes

East Sussex

BN72FZ


Employer's website

https://www.sussex.ics.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Sarah Ballinger

sarah.ballinger@nhs.net

Details

Date posted

24 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Bank

Working pattern

Full-time

Reference number

D9146-ICB-6592KB

Job locations

Sackville House

Brooks Close

Lewes

East Sussex

BN72FZ


Supporting documents

Privacy notice

NHS Sussex ICB's privacy notice (opens in a new tab)