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SCC Coordinator

NHS Sussex ICB

The closing date is 02 March 2025

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Job summary

NHS Sussex ICB ambition is to create an inclusive working environment which reflects our commitment to celebrate and promote diversity for all groups. We are particularly under-represented in staff from Black, Asian, and Minority Ethnic (BAME) and disabled communities and actively encourage and welcome applications from these communities. Furthermore, we welcome applications from reservists and ex-armed forces as we recognise the benefits of the values, skills, training and experience that they bring to their work with us.

We encourage all applicants to share their equality information with us confidentially during the application process so that we can statistically monitor how fair and equitable our recruitment process is and how well we are reaching applicants from diverse communities and identify where we need to improve. This information is removed before shortlisting.

Main duties of the job

NHS Sussex is recruiting for a System Coordination Centre Coordinator to join the System Resilience & EPRR function. The post holder will support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively. The post holder will support and inform the targeting of resources, monitoring, implementation and evaluation of tasks/projects by providing high quality support - including complex information and analysis, communications and stakeholder management. The post holder will also ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks as well as lead reporting and analysis across a range of specialties, functions and projects. The post holder will become a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.

About us

NHS Sussex ICB are committed to enabling team members to work in an agile and flexible way. We adopt a flexible first approach to working patterns. We empower our people to work where, when, and how they choose with minimum constraints to support their wellbeing to sustain good work life balance and to optimise performance and delivery.

Agile working is not just related to working from different locations or at different times. It is about effectively utilising technology to improve work practices and to work differently to increase our overall effectiveness to improve health outcomes for our population.

Should you require a reasonable adjustment to our recruitment process please contact the Recruitment Team at scw.peopleresource@nhs.net to ensure that measures can be put in place to support you.

Date posted

14 February 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year

Contract

Permanent

Working pattern

Full-time

Reference number

D9146-ICB-6578TG-A

Job locations

Sackville House

Brooks Close

Lewes

East Sussex

BN72FZ


Job description

Job responsibilities

Provide administrative support to the System Operations team and the System Control Centre (SCC).

Co-ordinate and facilitate internal and external meetings and all associated documentation including agenda setting, minute taking and noting risks and actions on behalf of the meeting chair.

Carry out administrative tasks related to the co-ordination of the SCC inbox, ensuring timely cascade and response to information requests from internal and external colleagues including other ICBs and NHS England.

Collate risk management information received from senior System Operations colleagues to ensure risk and actions registers are effectively maintained and provide administrative support to meetings to ensure this is regularly updated and reviewed.

Support the local implementation of the vision, strategic aims and approach for Sussex Health and Care System operational resilience, under the management of senior system relationship managers.

Manage the administrative processes and inboxes to ensure effective System Operations and resilience.

Support the system relationship managers in the delivery of their projects and key deliverables.

Provide minutes, action plans and administrative coordination as required to facilitates System Operations processes for assurance and service development.

Support and schedule system (cross-organisational) meetings.

Support the collation and implementation of local systems operational resilience and surge plans.

Monitor daily reporting systems relating to resilience and surge, highlighting risks to senior System Operations colleagues.

Job description

Job responsibilities

Provide administrative support to the System Operations team and the System Control Centre (SCC).

Co-ordinate and facilitate internal and external meetings and all associated documentation including agenda setting, minute taking and noting risks and actions on behalf of the meeting chair.

Carry out administrative tasks related to the co-ordination of the SCC inbox, ensuring timely cascade and response to information requests from internal and external colleagues including other ICBs and NHS England.

Collate risk management information received from senior System Operations colleagues to ensure risk and actions registers are effectively maintained and provide administrative support to meetings to ensure this is regularly updated and reviewed.

Support the local implementation of the vision, strategic aims and approach for Sussex Health and Care System operational resilience, under the management of senior system relationship managers.

Manage the administrative processes and inboxes to ensure effective System Operations and resilience.

Support the system relationship managers in the delivery of their projects and key deliverables.

Provide minutes, action plans and administrative coordination as required to facilitates System Operations processes for assurance and service development.

Support and schedule system (cross-organisational) meetings.

Support the collation and implementation of local systems operational resilience and surge plans.

Monitor daily reporting systems relating to resilience and surge, highlighting risks to senior System Operations colleagues.

Person Specification

Experience

Essential

  • Experience and understanding of evaluating and measuring the performance of health services.
  • Experience in communications and stakeholder management
  • Comprehensive knowledge of project management and/or health information systems development.
  • Workforce development knowledge and experience.
  • Working knowledge of Microsoft Project ECDL.
  • A good understanding of the health and social care environment and roles and responsibilities within it.

Qualifications

Essential

  • Educated to degree level in relevant subject plus further training to post graduate diploma or equivalent level of experience working at a similar level in specialist area.
  • Further training or significant experience in project management, financial management or supporting change management processes.

Skills and Knowledge

Essential

  • Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
  • Evidence of success in efficient and effective project and programme management.
  • Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
  • Skills for nurturing key relationships and maintaining networks.
  • Ability to analyse and interpret information, pre-empt, and evaluate issues, and recommend and appropriate course of action to address the issues.
  • Problem solving skills and ability to respond to sudden unexpected demands.
  • Strategic thinking ability to anticipate.
  • Attention to detail combined with the ability to extract key messages from complex analysis.
Person Specification

Experience

Essential

  • Experience and understanding of evaluating and measuring the performance of health services.
  • Experience in communications and stakeholder management
  • Comprehensive knowledge of project management and/or health information systems development.
  • Workforce development knowledge and experience.
  • Working knowledge of Microsoft Project ECDL.
  • A good understanding of the health and social care environment and roles and responsibilities within it.

Qualifications

Essential

  • Educated to degree level in relevant subject plus further training to post graduate diploma or equivalent level of experience working at a similar level in specialist area.
  • Further training or significant experience in project management, financial management or supporting change management processes.

Skills and Knowledge

Essential

  • Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
  • Evidence of success in efficient and effective project and programme management.
  • Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
  • Skills for nurturing key relationships and maintaining networks.
  • Ability to analyse and interpret information, pre-empt, and evaluate issues, and recommend and appropriate course of action to address the issues.
  • Problem solving skills and ability to respond to sudden unexpected demands.
  • Strategic thinking ability to anticipate.
  • Attention to detail combined with the ability to extract key messages from complex analysis.

Employer details

Employer name

NHS Sussex ICB

Address

Sackville House

Brooks Close

Lewes

East Sussex

BN72FZ


Employer's website

https://www.sussex.ics.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Sussex ICB

Address

Sackville House

Brooks Close

Lewes

East Sussex

BN72FZ


Employer's website

https://www.sussex.ics.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Deputy Head of System Resilience

Nick MacEvoy

n.macevoy@nhs.net

Date posted

14 February 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year

Contract

Permanent

Working pattern

Full-time

Reference number

D9146-ICB-6578TG-A

Job locations

Sackville House

Brooks Close

Lewes

East Sussex

BN72FZ


Supporting documents

Privacy notice

NHS Sussex ICB's privacy notice (opens in a new tab)