Job summary
NHS Sussex ICB ambition is to create an inclusive
working environment which reflects our commitment to celebrate and promote
diversity for all groups. We are particularly under-represented in staff from
Black, Asian, and Minority Ethnic (BAME) and disabled communities and actively
encourage and welcome applications from these communities. Furthermore,
we welcome applications from reservists and ex-armed forces as we recognise the
benefits of the values, skills, training and experience that they bring to their
work with us.
We encourage all applicants to share
their equality information with us confidentially during the application
process so that we can statistically monitor how fair and equitable our
recruitment process is and how well we are reaching applicants from diverse
communities and identify where we need to improve. This information is
removed before shortlisting.
An exciting opportunity has arisen to join NHS Sussex All-Age Continuing
Care (AACC). The service delivers NHS
funded care to Sussex residents.
The Clinical Operations Manager will
support the Deputy Head of AACC on the delivery of an efficient, effective and
high quality professional and co-ordinated Continuing Healthcare commissioning
function capable of meeting all statutory, regulatory and NHS requirements
ensuring alignment with the activity of the organisation.
Main duties of the job
The post holder will act as a senior
operational manager within the AACC team, and work to requirements and
standards of CHC as defined in the National Framework for NHS Continuing
Healthcare (revised 2022)
The post holder will be
responsible for reviewing and producing a range of policies and standard
operating procedures and embedding their operation into practice to assure
quality and safety of the commissioning of Continuing Healthcare.
The post holder is required to
lead and provide expert input to service improvement projects to ensure that
the service is sensitive, responsive and flexible to the changing needs of the
clients and balanced against the need to remain cost effective in a changing
commissioning environment.
Further information can be
found in the job description and person specification but if you would like an
informal discussion please contact Stef Vollans at stephanie.vollans1@nhs.net
About us
NHS Sussex ICB are committed to
enabling team members to work in an agile and flexible way. We adopt a flexible
first approach to working patterns. We empower our people to work where, when,
and how they choose with minimum constraints to support their wellbeing to
sustain good work life balance and to optimise performance and delivery.
We celebrate diversity and promote equal
opportunities; we are committed to challenging and eliminating racism and other
forms of discrimination and advancing and promoting equality of opportunity in
the provision of services and creating an inclusive environment for all
employees. We believe that everyone has the right to be treated with dignity
and respect.
Flexible working requests will be
considered for all roles.
Agile working is
not just related to working from different locations or at different times. It
is about effectively utilising technology to improve work practices and to work
differently to increase our overall effectiveness to improve health outcomes for
our population.
Should you require a reasonable
adjustment to our recruitment process please contact the Recruitment Team at scw.peopleresource@nhs.net to ensure that measures can be put in place
to support you.
NHS Sussex has committed to achieving Net Zero Carbon emissions
by 2045. As a member of staff you will be encouraged and supported to implement
new ways of working that will help us achieve that goal.
Working for us - Sussex Health and Care (ics.nhs.uk)
Job description
Job responsibilities
The Clinical Operations Manager will support the Head of All Age Continuing Healthcare (AACC) on delivery of an efficient, effective and high quality professional and co-ordinated Continuing Healthcare commissioning function capable of meeting all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation.
The post holder will act as a senior operational manager within the All-Age Continuing Healthcare team, and work to requirements and standards of CHC as defined in the National Framework for NHS Continuing Healthcare (revised 2022)
The post holder will support the Deputy Head of AACC to ensure that the CHC work streams and programmes are planned and carried out effectively, in a timely way and achieve agreed targets and trajectories.
The post holder will be responsible for reviewing and producing a range of policies and standard operating procedures and embedding their operation into practice to assure excellence in financial management of the CHC budget and the quality and safety of the commissioning of Continuing Healthcare.
The post holder will lead, develop and co-ordinate a modern, effective, customer focused, business and administrative support service that underpins CHC eligibility assessment/review and commissioning processes.
The post holder supports the Head of AACC in developing and managing CHC Quality Improvement and Productivity Programmes (QIPP) and monitoring their delivery.
The post holder is required to lead and provide expert input to service improvement projects to ensure that the service is sensitive, responsive and flexible to the changing needs of the clients and balanced against the need to remain cost effective in a changing commissioning environment.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Job description
Job responsibilities
The Clinical Operations Manager will support the Head of All Age Continuing Healthcare (AACC) on delivery of an efficient, effective and high quality professional and co-ordinated Continuing Healthcare commissioning function capable of meeting all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation.
The post holder will act as a senior operational manager within the All-Age Continuing Healthcare team, and work to requirements and standards of CHC as defined in the National Framework for NHS Continuing Healthcare (revised 2022)
The post holder will support the Deputy Head of AACC to ensure that the CHC work streams and programmes are planned and carried out effectively, in a timely way and achieve agreed targets and trajectories.
The post holder will be responsible for reviewing and producing a range of policies and standard operating procedures and embedding their operation into practice to assure excellence in financial management of the CHC budget and the quality and safety of the commissioning of Continuing Healthcare.
The post holder will lead, develop and co-ordinate a modern, effective, customer focused, business and administrative support service that underpins CHC eligibility assessment/review and commissioning processes.
The post holder supports the Head of AACC in developing and managing CHC Quality Improvement and Productivity Programmes (QIPP) and monitoring their delivery.
The post holder is required to lead and provide expert input to service improvement projects to ensure that the service is sensitive, responsive and flexible to the changing needs of the clients and balanced against the need to remain cost effective in a changing commissioning environment.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Person Specification
Qualifications
Essential
- Registered Nurse
- First level degree or equivalent educational achievement or equivalent experience
- Evidence of continuing professional development associated with NHS Continuing Healthcare.
- Leadership qualification
- Expert working knowledge of NHS Continuing Healthcare guidance and policy
- Knowledge of NHS Continuing Healthcare assessment process
- Knowledge of risk management policies and procedures
- Knowledge of data protection and confidentiality in the handling of data and person sensitive information
- Ability to identify and support individual staff and team development.
- Resilient in holding self and others to account in the delivery of agreed priorities
- Ability to lead and influence strategy and delivery.
- Expert knowledge of root cause analysis theory and application
- Knowledge of policy and legislation in relation to CHC and PHBs
- Extensive Knowledge of safeguarding framework for both adults and children
- Extensive Knowledge of legislation that impacts on patients receiving NHS CHC ie MHA, LPS, DoLS
- Significant demonstrable experience of working within Continuing Healthcare sector, including Knowledge of current NHS policies, guidance and legislation in relation to NHS CHC and Funded Nursing Care.
- Extensive experience of working with adults in a variety of settings including case management and /or assessment responsibility.
- Experience of implementing evidence-based practice/guideline development
- Experience of coaching/ supporting/ mentoring less experienced staff
- Experience of clinical standard setting and audit, and leadership in audit cycles
- Negotiation with and working to achieve outcomes with professionals from other organisations
- Evidence of ability to set and monitor high standards of care
- Ability to understand key elements of and lead on change management in relation to clinical practice
- Evidence of ability to set and monitor high standards of care
- Interagency working
- Experience of clinical standard setting and audit, and leadership in audit cycles
- Teaching/training /presentation skill
- Negotiation with and working to achieve outcomes with professionals from other organisations
- Evidence of ability to set and monitor high standards of care
- Ability to understand key elements of and lead on change management in relation to clinical practice
Skills & Capabilities
Essential
- Ability to analyse and interpret national policy and implement new systems as necessary for the post
- To demonstrate highly specialist clinical decision making skills
- Clear understanding of clinical supervision and reflective practice
- Ability to motivate and inspire others
- Excellent communication both verbal and written
- Ability to work flexibly and co-operatively
- Ability to effectively manage conflict
- Ability to prioritise workload and delegate tasks appropriately
- Ability to develop own and others practices
- Computer literate
- Ability to motivate staff to participate in audit and research
- Ability to lead a team
Person Specification
Qualifications
Essential
- Registered Nurse
- First level degree or equivalent educational achievement or equivalent experience
- Evidence of continuing professional development associated with NHS Continuing Healthcare.
- Leadership qualification
- Expert working knowledge of NHS Continuing Healthcare guidance and policy
- Knowledge of NHS Continuing Healthcare assessment process
- Knowledge of risk management policies and procedures
- Knowledge of data protection and confidentiality in the handling of data and person sensitive information
- Ability to identify and support individual staff and team development.
- Resilient in holding self and others to account in the delivery of agreed priorities
- Ability to lead and influence strategy and delivery.
- Expert knowledge of root cause analysis theory and application
- Knowledge of policy and legislation in relation to CHC and PHBs
- Extensive Knowledge of safeguarding framework for both adults and children
- Extensive Knowledge of legislation that impacts on patients receiving NHS CHC ie MHA, LPS, DoLS
- Significant demonstrable experience of working within Continuing Healthcare sector, including Knowledge of current NHS policies, guidance and legislation in relation to NHS CHC and Funded Nursing Care.
- Extensive experience of working with adults in a variety of settings including case management and /or assessment responsibility.
- Experience of implementing evidence-based practice/guideline development
- Experience of coaching/ supporting/ mentoring less experienced staff
- Experience of clinical standard setting and audit, and leadership in audit cycles
- Negotiation with and working to achieve outcomes with professionals from other organisations
- Evidence of ability to set and monitor high standards of care
- Ability to understand key elements of and lead on change management in relation to clinical practice
- Evidence of ability to set and monitor high standards of care
- Interagency working
- Experience of clinical standard setting and audit, and leadership in audit cycles
- Teaching/training /presentation skill
- Negotiation with and working to achieve outcomes with professionals from other organisations
- Evidence of ability to set and monitor high standards of care
- Ability to understand key elements of and lead on change management in relation to clinical practice
Skills & Capabilities
Essential
- Ability to analyse and interpret national policy and implement new systems as necessary for the post
- To demonstrate highly specialist clinical decision making skills
- Clear understanding of clinical supervision and reflective practice
- Ability to motivate and inspire others
- Excellent communication both verbal and written
- Ability to work flexibly and co-operatively
- Ability to effectively manage conflict
- Ability to prioritise workload and delegate tasks appropriately
- Ability to develop own and others practices
- Computer literate
- Ability to motivate staff to participate in audit and research
- Ability to lead a team
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
