Job summary
Are you curious with an eye
for detail and a drive to see improvement? Are you interested in supporting
clinical quality improvement to improve patient care? If so, an opportunity
exists with us. You will need to have experience of working in a quality
improvement role, within or outside the NHS and appropriately associated
training or experience.
You will be working as part of
a team undertaking a hydration quality improvement project focusing on
improving the hydration status of people over 65 years old who live in their
own home within three South East Region Integrated Care Boards (Surrey, Sussex
and Frimley).
Please note that there are 3 roles available, one in Surrey, one is Sussex
and one in Frimley.
Main duties of the job
The key component of this role
will be to support the delivery of the Hydration Project using quality
improvement and project methodologies.You will be experienced in
developing detailed project plans identify key milestones and timescales to
measure the project progress. You should have skills in data collection and interruption
with a knowledge of how data is used to support continuous improvement. You
will have experience of implementing quality improvement projects and
interventions with an understanding of the importance of collaboration and
shared working with stakeholders across the system and wider NHS.
You will be an excellent
communicator with experience of engaging and building relationships with the
public and/or patients and complex teams. You will also be skilled in
negotiation and persuasion so that you actively support and empower the project
participants, carers and other stakeholders.
About us
NHS Sussex ICB ambition is to create an inclusive working
environment which reflects our commitment to celebrate and promote diversity
for all groups. We are particularly under-represented in staff from Black,
Asian, and Minority Ethnic (BAME) and disabled communities and actively
encourage and welcome applications from these communities. Furthermore, we welcome applications from
reservists and ex-armed forces as we recognise the benefits of the values,
skills, training, and experience that they bring to their work with us.
We encourage all applicants to share their equality
information with us confidentially during the application process so that we
can statistically monitor how fair and equitable our recruitment process is and
how well we are reaching applicants from diverse communities and identify where
we need to improve. This information is
removed before shortlisting.
We celebrate diversity and promote equal opportunities; we
are committed to challenging and eliminating racism and other forms of discrimination
and advancing and promoting equality of opportunity in the provision of
services and creating an inclusive environment for all employees.
We are committed to enabling team members to
work in an agile and flexible way. We adopt a flexible first approach to
working patterns. We empower our people to work where, when, and how they
choose with minimum constraints to support their wellbeing to sustain good work
life balance and to optimise performance and delivery.
Job description
Job responsibilities
The post holder will support the Regional Quality
Improvement Lead with the implementation and delivery of the Hydration Project in
line with existing structures and processes for measuring, monitoring, and improving
clinical quality.
They will have responsibility for engaging with the project
participants, providing education and training, data collection and analysis
and contributing to reports and presentations for a wide range of internal and
external stakeholders and collaborating with colleagues from across all three
Integrated Care Boards.
There will be both office based and remote working elements
to this role which will require travel to range of locations across and, if
required, across all three of the Integrated Care Boards geographical locations.
Job description
Job responsibilities
The post holder will support the Regional Quality
Improvement Lead with the implementation and delivery of the Hydration Project in
line with existing structures and processes for measuring, monitoring, and improving
clinical quality.
They will have responsibility for engaging with the project
participants, providing education and training, data collection and analysis
and contributing to reports and presentations for a wide range of internal and
external stakeholders and collaborating with colleagues from across all three
Integrated Care Boards.
There will be both office based and remote working elements
to this role which will require travel to range of locations across and, if
required, across all three of the Integrated Care Boards geographical locations.
Person Specification
Experience
Essential
- - Experience and understanding of evaluating and measuring the performance of health services
- - Experience in communications and stakeholder management
- - Experience of working in a complex and fast-paced environment where adaption to the needs of service is required.
- - Experience of working in a quality improvement, safety, or governance role
- - Experience of preparing reports and other documents to a high standard
- - Experience of analysing data and information
- - Experience of presenting information and reports
- - Knowledge of quality measurement, monitoring and continuous improvement
- - Knowledge of external regulatory requirements relating to clinical quality improvement
Desirable
- - Comprehensive knowledge of project management and/or health information systems development
- - Workforce development knowledge and experience
- - A good understanding of the health and social care environment and roles and responsibilities within it
- - Experience of working in NHS or Health and Social Care
Skills and Knowledge
Essential
- - Knowledge of working with the NHS quality agenda
- - Clear communicator with excellent writing, report writing including high level information and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- - Skills for communication on complex matters and difficult situations, requiring persuasion and influence
- - Ability to analyse and interpret information, pre-empt, and evaluate issues, and recommend an appropriate course of action to address the issues.
- - Ability to use data management systems to produce data requests of varying degrees including detailed reports for committees and other teams.
- - Liaise with multiple organisations to coordinate meetings and events.
- - Problem solving skills and ability to respond to sudden unexpected demands
- - Independent thinker with demonstrated good judgement, problem-solving and analytical skills.
- - Skills for project management
- - Interpretation of national policy for implementation
- - Ability to move between details and the bigger picture
- - Able to prioritise work and meet strict deadlines
- - Able to work on own initiative and as part of a team
- - Able to understand and respond to complex issues and recognise when these need to be escalated
Desirable
- - An appreciation of the relationship between NHSE/ICS/ICPs, Public Health, health care providers, commissioning organisations, Healthwatch England.
Qualifications
Essential
- - Educated to degree level in relevant subject, or equivalent work-related experience / training
- - Further training or considerable experience in quality improvement, project management, supporting change management processes and learning events.
Desirable
- - Registered professional e.g., Nurse or Midwife with current NMC registration
- - Further training to post graduate diploma or equivalent level of experience working at a similar level in specialist area
Person Specification
Experience
Essential
- - Experience and understanding of evaluating and measuring the performance of health services
- - Experience in communications and stakeholder management
- - Experience of working in a complex and fast-paced environment where adaption to the needs of service is required.
- - Experience of working in a quality improvement, safety, or governance role
- - Experience of preparing reports and other documents to a high standard
- - Experience of analysing data and information
- - Experience of presenting information and reports
- - Knowledge of quality measurement, monitoring and continuous improvement
- - Knowledge of external regulatory requirements relating to clinical quality improvement
Desirable
- - Comprehensive knowledge of project management and/or health information systems development
- - Workforce development knowledge and experience
- - A good understanding of the health and social care environment and roles and responsibilities within it
- - Experience of working in NHS or Health and Social Care
Skills and Knowledge
Essential
- - Knowledge of working with the NHS quality agenda
- - Clear communicator with excellent writing, report writing including high level information and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- - Skills for communication on complex matters and difficult situations, requiring persuasion and influence
- - Ability to analyse and interpret information, pre-empt, and evaluate issues, and recommend an appropriate course of action to address the issues.
- - Ability to use data management systems to produce data requests of varying degrees including detailed reports for committees and other teams.
- - Liaise with multiple organisations to coordinate meetings and events.
- - Problem solving skills and ability to respond to sudden unexpected demands
- - Independent thinker with demonstrated good judgement, problem-solving and analytical skills.
- - Skills for project management
- - Interpretation of national policy for implementation
- - Ability to move between details and the bigger picture
- - Able to prioritise work and meet strict deadlines
- - Able to work on own initiative and as part of a team
- - Able to understand and respond to complex issues and recognise when these need to be escalated
Desirable
- - An appreciation of the relationship between NHSE/ICS/ICPs, Public Health, health care providers, commissioning organisations, Healthwatch England.
Qualifications
Essential
- - Educated to degree level in relevant subject, or equivalent work-related experience / training
- - Further training or considerable experience in quality improvement, project management, supporting change management processes and learning events.
Desirable
- - Registered professional e.g., Nurse or Midwife with current NMC registration
- - Further training to post graduate diploma or equivalent level of experience working at a similar level in specialist area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
