NHS Sussex ICB

CHC Administration Team Lead

Information:

This job is now closed

Job summary

NHS Continuing Healthcare (CHC) is the name given to a package of care that is arranged and funded solely by the NHS for individuals who are not in hospital, but who have complex ongoing healthcare needs.

Main duties of the job

This dynamic CHC role will operate within a fast paced, supportive environment where the patient is at the centre of everything we do. The team are looking for a self-motivated, organised, driven candidate, able to adapt and cope with changing demands. The Administration Team Leader will support the Operations Manager to provide a modern, effective, and customer-focused administration service. The post-holder will manage a team of administrators that support Nurse Assessors through the eligibility / commissioning process. They will have a sound understanding of the relevant national and local frameworks and procedures.

The team act as first point of contact for the department, triaging enquiries, dealing with routine and specialist queries in a friendly and professional manner.

About us

NHS Sussex ICB recognises the positive value of diversity, promotes equality and challenges discrimination and welcomes applications from people of diverse backgrounds and identities. We particularly welcome applications from disabled and ethnically diverse candidates as these staff groups are currently under-represented throughout our organisation currently. We have also made a positive commitment to employing people from the Armed Forces Community,

We are also committed to enabling team members to work in an agile, more flexible way, recognising that this will lead to more effective and efficient ways of working. We will empower our people to work where, when, and how they choose with minimum constraints to optimise performance and delivery of results. Smarter working is not just related to working from different locations or at different times. It is about gaining the benefit of utilising technology to change work practices and to work differently which should increase the effectiveness of the service and deliver benefits to ICB business.

NHS Sussex has committed to achieving Net Zero Carbon emissions by 2045. As a member of staff you will be encouraged and supported to implement new ways of working that will help us achieve that goal.

Working for us - Sussex Health and Care (ics.nhs.uk)

Details

Date posted

02 December 2022

Pay scheme

Agenda for change

Band

Band 5

Salary

£27,055 to £32,934 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

D9146-ICB-6341KB

Job locations

Wicker House

High Street

Worthing

BN11 1DJ


Job description

Job responsibilities

The Administration Team Leader will support the Operations Manager to provide a modern, effective, and customer-focused administration service. The post-holder will manage a team of administrators that support Nurse Assessors through the eligibility / commissioning process. The work-plan sets out several priorities including we will:

Work with provider partners to further improve the CHC eligibility assessment process.

Demonstrate (quarter on quarter) that more clients experience high service quality and a positive customer experience.

Work closely with the Clinical Team to put in place an action plan to improve and sustain the quality of information received from referrers (including: CHC checklists, fast-tracks and retrospective applications).

Ensuring that delegated business processes are followed accurately / consistently.

Reporting aspects of business operations (e.g., alerting delays in triaging CHC referrals and outstanding case reviews) and escalating issues to the appropriate senior member of staff.

Measure and report compliance with CHC National Framework KPIs, e.g., timeliness of eligibility decision making.

Ensure data protection procedures and all areas of information governance are adhered to and managed to the highest professional level. Ensuring customer information and other personal information (e.g., staff records) is managed appropriately.

Day to day management of the Administration Team.

Line manages administrative staff (including bank / agency staff) as designated.

Setting out objectives and managing performance.

Supporting recruitment / retention and staff development.

Ensure ICB policies are implemented.

Undertake General Office management duties.

Accuracy of data in the CHC Patient Administration Systems (Caretrack).

Support Nurses Assessors as required.

The Administration Team Leader oversees the work of a particularly dynamic customer facing team. The team act as first point of contact for the department, triaging enquiries, dealing with routine and specialist queries in a friendly and professional manner. Communicating relevant information to stakeholders (including the public, patients, relatives, NHS professionals, adult social care, nursing homes and other providers), referring to Nurse Assessors / Case Managers as appropriate, taking messages and signposting to the relevant departments/person. The team support logging and processing referrals, updating the database during the eligibility assessment process, organising multi-disciplinary teams meetings, taking minutes, processing eligibility decision letters. Supporting the Case Managers and commissioning process, arranging reviews and post decision letters.

Job description

Job responsibilities

The Administration Team Leader will support the Operations Manager to provide a modern, effective, and customer-focused administration service. The post-holder will manage a team of administrators that support Nurse Assessors through the eligibility / commissioning process. The work-plan sets out several priorities including we will:

Work with provider partners to further improve the CHC eligibility assessment process.

Demonstrate (quarter on quarter) that more clients experience high service quality and a positive customer experience.

Work closely with the Clinical Team to put in place an action plan to improve and sustain the quality of information received from referrers (including: CHC checklists, fast-tracks and retrospective applications).

Ensuring that delegated business processes are followed accurately / consistently.

Reporting aspects of business operations (e.g., alerting delays in triaging CHC referrals and outstanding case reviews) and escalating issues to the appropriate senior member of staff.

Measure and report compliance with CHC National Framework KPIs, e.g., timeliness of eligibility decision making.

Ensure data protection procedures and all areas of information governance are adhered to and managed to the highest professional level. Ensuring customer information and other personal information (e.g., staff records) is managed appropriately.

Day to day management of the Administration Team.

Line manages administrative staff (including bank / agency staff) as designated.

Setting out objectives and managing performance.

Supporting recruitment / retention and staff development.

Ensure ICB policies are implemented.

Undertake General Office management duties.

Accuracy of data in the CHC Patient Administration Systems (Caretrack).

Support Nurses Assessors as required.

The Administration Team Leader oversees the work of a particularly dynamic customer facing team. The team act as first point of contact for the department, triaging enquiries, dealing with routine and specialist queries in a friendly and professional manner. Communicating relevant information to stakeholders (including the public, patients, relatives, NHS professionals, adult social care, nursing homes and other providers), referring to Nurse Assessors / Case Managers as appropriate, taking messages and signposting to the relevant departments/person. The team support logging and processing referrals, updating the database during the eligibility assessment process, organising multi-disciplinary teams meetings, taking minutes, processing eligibility decision letters. Supporting the Case Managers and commissioning process, arranging reviews and post decision letters.

Person Specification

Skills and Knowledge

Essential

  • Experience of working in a project focused environment
  • Experience of working in a health or social care environment
  • Experience of working with confidential, sensitive, or contentious information.
  • Strong organisational and time management skills, and evidence of working in a systematic manner
  • Ability to work autonomously managing specific aspects of the workstreams / project

Desirable

  • Experience of balancing a varied and complex workload

Qualifications

Essential

  • Educated to degree level or equivalent level of experience of working at a similar level in a project management or support environment.
  • Evidence of continuing professional development

Desirable

  • Recognised project management qualification
Person Specification

Skills and Knowledge

Essential

  • Experience of working in a project focused environment
  • Experience of working in a health or social care environment
  • Experience of working with confidential, sensitive, or contentious information.
  • Strong organisational and time management skills, and evidence of working in a systematic manner
  • Ability to work autonomously managing specific aspects of the workstreams / project

Desirable

  • Experience of balancing a varied and complex workload

Qualifications

Essential

  • Educated to degree level or equivalent level of experience of working at a similar level in a project management or support environment.
  • Evidence of continuing professional development

Desirable

  • Recognised project management qualification

Employer details

Employer name

NHS Sussex ICB

Address

Wicker House

High Street

Worthing

BN11 1DJ


Employer's website

https://www.sussex.ics.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS Sussex ICB

Address

Wicker House

High Street

Worthing

BN11 1DJ


Employer's website

https://www.sussex.ics.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Lindsay Robertson

lindsay.robertson4@nhs.net

Details

Date posted

02 December 2022

Pay scheme

Agenda for change

Band

Band 5

Salary

£27,055 to £32,934 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

D9146-ICB-6341KB

Job locations

Wicker House

High Street

Worthing

BN11 1DJ


Supporting documents

Privacy notice

NHS Sussex ICB's privacy notice (opens in a new tab)