Lead Legacy Mentor

Job description

Job responsibilities

Job Summary

The Lead Legacy Mentor will lead a new team of legacy mentors to set up this service within the Devon ICB. The team will provide support to newly qualified nurses, students, colleagues returning to practice as well as colleagues at the later stages of their career who wish to remain in clinical practice and support others. The key aim of the service is to improve the employee experience and therefore retention of staff.

The role holder will manage and take overall responsibility for establishing the legacy mentoring service in a range of specialisms or environments across the health and social care spectrum across the Devon system, working with a range of stakeholders to gain support their support and buy in. They will additionally manage the career navigator, ensuring that all team roles work together in a complementary way to improve experience at work.

They will be responsible for the coordination of the service, establishing a framework which ensures that different stakeholders can access the service across the Devon System to ensure consistency of support across the settings.

The role holder will have professional and managerial responsibility and accountability which includes managing staff, budget, quality and standards of practice within the team through professional development, service monitoring and the impact of mentoring for all staff groups in scope.

The person will work as part of bigger retention hub and make a key contribution to staff experience through provision of specialist mentoring expertise and service development skills.

They will provide professional nursing leadership and guidance, advice and management in relation to the key dimensions of education.

They will need to demonstrate empathy and patience, be passionate about the profession and an advocate for legacy mentoring across the Devon system.

The role holder will be confident in building relationships and collaborating with others.

Main Duties and Responsibilities

Establish the legacy mentoring framework within the Devon system as part of the broader staff experience and retention workstream, creating and sustaining a broad coalition of support for the service

Be an advocate for the service across the system with a passion and drive to enable others to stay and stay well

Ensure the delivery of an effective service which meets the needs of staff in line with local, Devon and national plans, policies and procedures and contributes to better staff retention and improved patient experience, developing systems and structures that enable life long learning

Be responsible for the service and promote optimum liaison between the service and its key customers

Provide effective leadership to the legacy mentor and career navigator team

Identify and work with key stakeholders to gain support for legacy mentoring and co design how it will work in practice across all in scope organisations and services

Provide support and mentoring to students and nurses in all settings at a range of points in their career from newly qualified to later stage career. Explore ways to extend the service to other key staff groups across the system, supporting targeted retention activity

Support the implementation of other national priority workstreams including preceptorship, Heath Care Support Worker retention and career pathways

Develop systems to monitor and evaluate the contribution of the service to staff experience and retention, using agreed governance and assurance frameworks and processes,

Play an active role in representation and promotion of One Devon values

Bring an innovative approach to the provision of high quality mentoring across a range of services and settings, developing new ways of working and implementing change.

Help shape the retention strategy for the Devon system.

Professional Responsibilities

Adhere to their professional code of conduct and the One Devon values

Adhere to the principles of quality and risk

Comply with relevant Devon ICB policies and procedures Procedural Documents, including:

- Clinical Policies

- Corporate and Operational Policies and Procedures

- Legislation and Strategy requirements (e.g., Health and Safety, Learning and Education)

Demonstrate developed specialist knowledge, underpinned by theory and experience, and be a resource for the Professional Practice and Workforce Lead and the workforce capacity workstream

Provide support to stakeholders for the setting up of legacy mentoring within their services

Provide and demonstrate effective communication with all key stakeholders

Support retention through the provision of support to staff at different stages of their career using such interventions as stay conversations and career coaching

Evaluate impact of the interventions and disseminate knowledge, experience and good practice in relation to education and development to newly qualified/registered professionals and across the ICS/organisation

Clinical/Educational Responsibilities

Be passionate about their clinical profession and engaging with others, with an ability to build stakeholder support

Be able to present complex and sensitive information to a range of stakeholders in an engaging way

Ensure any clinical knowledge/coaching being shared with others is up to date and in line with current standards of practice and promote professional practice in line with relevant research.

Support practice education development programmes for supervisors, assessors and preceptors face to face/virtually

Take responsibility for personal development and education including statutory, mandatory, and in-service training

Identify opportunities to maximise benefits and effectiveness of new information and information technologies

Undertake and participate in education and leadership programmes as appropriate

Contribute to the clinical supervision / coaching agenda including implementation of the strategy, training and evaluation

Work with professional bodies to ensure that the service meets the requirement of the professional bodies

Develop a bespoke career guidance service for colleagues at a range of points in their career

Organisational Responsibilities

Be able to communicate effectively to offer a seamless service alongside other healthcare professionals and across the working of the multi-disciplinary teams

Apply an empathic approach where required and in consideration to the nature of the project whereby staff anxiety and lack of support may impact on working relationships in some situations.

Instil an enthusiasm and commitment to staff support that is displayed in and out of the team to actively promote the programme and the work

Contribute to the development/implementation of supervision and assessment, preceptorship and education practice and learning environment in line with educational policy.

Contribute to retention across the ICB through the provision of specialist support

Observe organisational policies at all times and support policies and procedures for the operational management of education and development

Support e-learning and other technologies and contribute to the development and maintenance of appropriate databases

Support the ICS/organisation in promoting a transparent and open environment to safely report issues of concern in clinical practice

Work in partnership to ensure that education is embedded in clinical practice across organisation

Key Working Relationships

Be required to build and maintain high value, high trust relationships with a broad range of internal and external stakeholders

Develop and establish strong relationships with early and late career professionals to support them in their work environment

Work in collaboration with other teams such as the preceptorship support team, to ensure streamlined and effective practices are adopted

Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams

Develop and implement project data collection systems that will provide accurate and timely data

Communicate information, risks, issues and dependencies, including briefings and reports to project teams, sponsors and a range of internal and external staff

Support the SW regional Retention Community of Practice, attending regular meetings, and encouraging team members to contribute to wider shared learning

Functional Responsibilities

Analytical responsibilities

Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration to provide impact and update reports for governance and assurance purposes

Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice

Develop a framework for monitoring and tracking service risks for proactive resolution and escalation processes

Contribute to the information management of performance, taking a lead for specific projects

Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested

(Please refer to the attached Job description and person specification for full details of the role and responsibilities)

Person Specification

Experience

Essential

• Further training or significant experience in project management, financial management or supporting change management processes
• Experience and understanding of evaluating and measuring the performance of projects.
• Teaching/mentorship qualification
• Leadership experience in a clinical setting
• Experience in communications and stakeholder management
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.

Desirable

• Previous experience in similar role in public sector

Skills and Attributes

Essential

• Able to work on own initiative, effectively plan workload and prioritise to achieve targets.
• Ability to plan service delivery in accordance with need.
• Independent thinker with demonstrated good judgement, problem-solving and analytical skills
• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
• Leading a team
• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues
• Ability to travel to places of work that may not be accessible by public transport

Qualifications

Essential

• Registered Nurse or Midwife with significant experience
• Educated to Masters degree level, plus post graduate diploma or equivalent in a specific field, experience of working at a similar level in specialist area

Knowledge and Understanding

Essential

• A good understanding of the health and social care environment and roles and responsibilities within it

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS Devon Integrated Care Board

Address

Devon County Hall

Topsham Road

Exeter

EX2 4QL

Employer's website

https://onedevon.org.uk/ (Opens in a new tab)