Job summary
The Devon Referral Support Service (DRSS) is a dynamic team that works on behalf of GP practices and providers to promote the safe and equitable application of referral pathways, commissioning policies and patient choice.
DRSS has two key delivery areas - supporting quality and transparency through its referral management service; and promoting best practice through referral pathway review. The Devon Referral Support Service is an integral part of the wider Delivery directorate and enacts the relevant strategic and operational asks of the directorate.
- The post holder will provide support across a portfolio of projects to enhance operational service delivery.
- To provide and coordinate administrative and project support for the Project Delivery Team.
- As part of this role, there will be a requirement to work in a matrix and flexible way across multiple areas/teams to support business needs. The objectives of the role will be regularly reviewed to align to organisational priorities.
- The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
Main duties of the job
- Support the delivery of a portfolio of projects within a team that facilitates patients' timely access to appropriate care pathways.
- Support team using project management, LEAN and service improvement methodologies.
- Assist with communication and engagement with stakeholders across the ICB footprint.
- Promote and support the effective use of data, information, knowledge, and technology to improve, inform and support a variety of projects, services, and initiatives.
- Supervise staff in day to day activities as directed.
- Working with clinicians and service managers to develop care pathways for use by GPs and operational staff.
- Organising and planning events as necessary and producing supporting information material.
- Managing the electronic diary for the team, including arranging and changing appointments, prioritising these as appropriate.
- Inputting, monitoring and checking data, required for finite and ongoing projects within the team.
- Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
- Running and collating reports which may include reports to the Board and senior management as required.
- Developing and maintaining effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to other members of the team.
- Providing guidance and advice on relevant policies and procedures.
About us
NHS Devon Integrated Care System
As an Integrated Care System (ICS), we recognise now more than ever that we can only provide the care that people really need by working together. Together for Devon therefore represents a partnership where health and care services work together with local communities to improve peoples health, wellbeing and care. It aims to transform health and care services so they are clinically, socially and financially sustainable.
Our vision is simple: equal chances for everyone in Devon to lead long, happy and healthy lives. To achieve this, we have set out six ambitions for the next five years that will help us transform services including: Effective and efficient care, embedding the Integrated Care Model, the Devon deal (a citizen-led approach to health and care), Children and young people, Digital Devon and ensuring Equality.
About NHS Devon
As part of the Devon ICS, NHS Devon Integrated Care Board is responsible for the majority of county's NHS budget, and develops a plan to improve peoples health, deliver high-quality care and better value for money. The organisation is led by a diverse board, with an aim to improve peoples lives in Devon wherever they live, to reduce health inequalities and make sure we can deliver these services for the long term.
For more information, visit our ICS website www.icsdevon.co.uk and our NHS Devon website www.devon.icb.nhs.uk.
Job description
Job responsibilities
Detailed job description and main responsibilities
Please see the attached Job description and person specification for full details of the role and responsibilities.
DRSS are currently based at Pomona House, Torquay, however, this base will change to Pynes Hill, Exeter within the next two-year period.
The wider NHS Devon ICB departments are based at Pynes Hill, Exeter.
The wider organisation continues to embrace the benefits of agile, hybrid working, however this is an operational role that requires regular onsite working and full competency in role before hybrid working may be considered. Job share will be considered.
Interviews will be held at the NHS Devon ICB Pynes Hill office in Exeter week commencing 27 January 2024.
Job description
Job responsibilities
Detailed job description and main responsibilities
Please see the attached Job description and person specification for full details of the role and responsibilities.
DRSS are currently based at Pomona House, Torquay, however, this base will change to Pynes Hill, Exeter within the next two-year period.
The wider NHS Devon ICB departments are based at Pynes Hill, Exeter.
The wider organisation continues to embrace the benefits of agile, hybrid working, however this is an operational role that requires regular onsite working and full competency in role before hybrid working may be considered. Job share will be considered.
Interviews will be held at the NHS Devon ICB Pynes Hill office in Exeter week commencing 27 January 2024.
Person Specification
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Experience
Essential
- Significant administrative or relevant experience including initiating and maintaining office systems.
- Knowledge of eRS.
- Demonstrable experience in dealing with the public, clinicians and stakeholders, and dealing with sensitive and confidential information.
- Advanced keyboard skills with a high degree of accuracy.
- Knowledge or experience of minute taking or note taking skills.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.
Desirable
- Working knowledge of Patient Administration Systems
- Knowledge of NHS
- Understanding of Confidentiality and Data Protection Act.
Skills
Essential
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Effective team working.
- Problem solving skills
- Time management skills with the ability to re-prioritise.
- Skills for managing aspects of projects ensuring they meet financial targets.
- Training or experience of direct line management.
- Advanced keyboard skills with a high degree of accuracy for minute taking and data input.
Other
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
- Ability to work without supervision.
- Able to work on own initiative, organising and prioritising own and others' workloads to changing and often tight deadlines.
- An ability to maintain confidentiality and trust.
- Professional, calm and efficient manner.
- Commitment to continuing professional development.
- Positive, flexible and pro-active approach to work.
Person Specification
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Experience
Essential
- Significant administrative or relevant experience including initiating and maintaining office systems.
- Knowledge of eRS.
- Demonstrable experience in dealing with the public, clinicians and stakeholders, and dealing with sensitive and confidential information.
- Advanced keyboard skills with a high degree of accuracy.
- Knowledge or experience of minute taking or note taking skills.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.
Desirable
- Working knowledge of Patient Administration Systems
- Knowledge of NHS
- Understanding of Confidentiality and Data Protection Act.
Skills
Essential
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Effective team working.
- Problem solving skills
- Time management skills with the ability to re-prioritise.
- Skills for managing aspects of projects ensuring they meet financial targets.
- Training or experience of direct line management.
- Advanced keyboard skills with a high degree of accuracy for minute taking and data input.
Other
Essential
- Understanding of and commitment to equality of opportunity and good working relationships.
- Ability to work without supervision.
- Able to work on own initiative, organising and prioritising own and others' workloads to changing and often tight deadlines.
- An ability to maintain confidentiality and trust.
- Professional, calm and efficient manner.
- Commitment to continuing professional development.
- Positive, flexible and pro-active approach to work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Devon Integrated Care Board
Address
Pomona House, Oak View Close, Torquay, TQ2 7FF
DRSS, NHS Devon Clinical Commissioning Group
Torquay
TQ2 7FF
Employer's website
https://onedevon.org.uk/ (Opens in a new tab)
