Job summary
We are seeking an experienced support officer with excellent administation skills to work within the Section 117/High Cost arm of the Individual Patient Pathway team. We are looking for a values based applicant, who has a passion for quality. Resilience, determination and motivation will be key to this important role to ensure we do the best for the individuals of Norfolk and Waveney. The post holder will work as part of a team but will be expected to demonstrate autonamy. You will have excellent organisational and people skills and the ability to work with staff within and outside of the ICB.
Main duties of the job
To deliver an effective and competent level of clerical support and consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.
To support the creation and maintenance of a register of people eligible for section 117 aftercare in our area.
The post holder will also work with clinicians to ensure there is oversight of High Cost Packages of Care; ensuring that administrative and data support helps to maintain oversight, of quality, service user experience and financial efficiency.
About us
Health and care services in Norfolk and Waveney are working closely together to further improve services and provide more joined-up care for local people. In Norfolk and Waveney, we have already achieved a lot by working in partnership to improve health and care outcomes. These changes have been made possible by different organisations - NHS hospitals, GPs, mental health and community health services, local councils, care homes and social workers, voluntary and community organisations and others - joining forces to agree and plan for local people's needs.
Norfolk and Waveney Integrated Care System (ICS) includes a statutory Integrated Care Partnership (ICP), and an Integrated Care Board (ICB) called NHS Norfolk and Waveney. This partnership and organisation dedicated to making sure that organisations work together for the benefit of our residents, staff and communities is an important step change, helping to create positive differences to local people and joining up health and social care. This is the culmination of many years of effort to build partnership working across the NHS, local authorities, the third sector and patient groups.
Job description
Job responsibilities
The ICB Quality Assurance in Complex Care directorate is responsible for commissioning, oversight and assurance of the Learning Disabilties and Autism programme, NHS Continuing Healthcare, Section 117 aftercare, personalisation and Level 2 Neuro-rehabilitation on behalf of Norfolk and Waveney ICB.
We are seeking an experienced support officer with excellent administation skills to work within the Section 117/High Cost arm of the Individual Patient Pathway team. We are looking for a values based applicant, who has a passion for quality. Resilience, determination and motivation will be key to this important role to ensure we do the best for the individuals of Norfolk and Waveney. The post holder will work as part of a team but will be expected to demonstrate autonamy. You will have excellent organisational and people skills and the ability to work with staff within and outside of the ICB.
The focus of the role will be:
To deliver an effective and competent level of clerical support and consistently deliver a client-focused service which promotes good customer service and effective working relationships.
To support the creation and maintenance of a register of people eligible for section 117 aftercare in our area.
The post holder will also work with clinicians to ensure there is oversight of High Cost Packages of Care; ensuring that administrative and data support helps to maintain oversight, of quality, service user experience and financial efficiency.
Job description
Job responsibilities
The ICB Quality Assurance in Complex Care directorate is responsible for commissioning, oversight and assurance of the Learning Disabilties and Autism programme, NHS Continuing Healthcare, Section 117 aftercare, personalisation and Level 2 Neuro-rehabilitation on behalf of Norfolk and Waveney ICB.
We are seeking an experienced support officer with excellent administation skills to work within the Section 117/High Cost arm of the Individual Patient Pathway team. We are looking for a values based applicant, who has a passion for quality. Resilience, determination and motivation will be key to this important role to ensure we do the best for the individuals of Norfolk and Waveney. The post holder will work as part of a team but will be expected to demonstrate autonamy. You will have excellent organisational and people skills and the ability to work with staff within and outside of the ICB.
The focus of the role will be:
To deliver an effective and competent level of clerical support and consistently deliver a client-focused service which promotes good customer service and effective working relationships.
To support the creation and maintenance of a register of people eligible for section 117 aftercare in our area.
The post holder will also work with clinicians to ensure there is oversight of High Cost Packages of Care; ensuring that administrative and data support helps to maintain oversight, of quality, service user experience and financial efficiency.
Person Specification
Essential
Essential
- NVQ Level 4
- Substantial Administrative experience
Person Specification
Essential
Essential
- NVQ Level 4
- Substantial Administrative experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
