Job summary
Transforming Care Navigators:
The NHS Long Term Plan states that by 2023/24, children & young people with a learning disability, autism or both with the most complex needs will have a designated Navigator. The Norfolk & Waveney Integrated Care Board (ICB) were successful in becoming an early adopter pilot site in 2021/22 to develop a key worker team, known locally as the Navigator team to support children and young people up to the age of 25.
Are you an enthusiastic person who would like to be a part of the Navigator service in Norfolk & Waveney? Do you have experience of providing intervention that is strengths-focused, evidence-based and tailored to meet the needs of a child/young person and their family/carer? We are looking for a Peer Support Worker who is an expert by experience of supporting young people to access Mental Health Services and/or has experience of supporting young people in treatment from a mental health/emotional wellbeing service to contribute to the on-going development of the Navigator service. This will include supporting our step-aside function and the development of peer support groups for parents and carers of autistic children and those with learning disabilities that have been referred to the Keyworker service. You will work alongside a Navigator to provide a seamless, robust and relevant network of onward support, signposting as appropriate to alternative services and 'hand holding' to build confidence and resilience in families.
Main duties of the job
Main Duties and Responsibilities
- To support the development of peer support groups for parents and carers of autistic children and those with learning disabilities that have been referred to the Keyworker service.
- To support the co-production and co-design of service delivery, incorporating voice and influence to enhance the work of the Navigator function.
- To role model the values of peer support and recovery by being the expert by lived example of ongoing recovery to support, educate and inspire other parents/carers with children accessing the Norfolk & Waveney Navigator service to improve their mental health and wellbeing.
- To promote a recovery approach within the Norfolk & Waveney Navigator service.
- To support parent/carers in developing resilience and confidence to step-aside from the Navigator service.
- Maximise the involvement and participation of parents/carers in the evaluation of interventions and support.
- Support parents/carers to identify on-going needs to help maintain family stability.
- Organise and take part in leisure activities with families to encourage engagement and participation.
- To apply the principles of co-production by developing an environment that promotes equality and mutuality.
- To act as a connector and work collaboratively to establish and develop links with the wider peer support network both internal and external to Norfolk & Waveney.
About us
Mandatory Responsibilities
Appraisal
The post holder will be expected to participate in an annual appraisal of their work where the job description will be reviewed and objectives set. In line with the annual personal development plan the post holder will be expected to undertake any training or development required to fulfil their role.
Mobility
Employees may be required to work from home or at any of the other sites within the organisation subject to consultation. The organisation is in a period of rapid change due to COVID19 pandemic and system wide developments. The post holder will be expected to co-operate with changes subject to consultation, at any time throughout the duration of your contract.
Health and Safety
Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974), and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors.
Confidentiality
All employees are subject to the requirements of the Data Protection Act 1998 and must maintain strict confidentiality in respect of patient, client and staff records.
Data Use and Quality
All staff employed by the organisation or an external agency, working in the NHS are bound by a legal duty of confidence to protect and input personal information accurately, securely, efficiently and effectively, in order to deliver the best possible care.
Job description
Job responsibilities
Main Duties and Responsibilities:
- Support parents/carers to interpret their childs assessments with the aim to enhancing understanding and self-management of mental health and wellbeing.
- To monitor and recommend changes to co-produced documents to improve peoples experience of the Navigator service.
- Advocate for families to support the implementation of reasonable adjustments.
- Model personal responsibility, self-awareness, self-belief, self-advocacy and hopefulness via the telling of your own familys story to inspire and instil confidence in other families in a similar situation.
- Share coping strategies and self-help/self-management techniques to other parent/carers.
- Support parents/carers to identify and overcome fears within a relationship of empathy, trust and honesty, challenge negative self-talk and promote the use of recovery focused language.
- Share contacts, resources and signposting of additional support services, community groups and networks that could enable parents/carers to participate in their local community and seek support as required.
- Be able to demonstrate skills that promote the rights of children, young people and parents/carers at all times.
- Work in a way that acknowledges the personal, social, cultural and spiritual strengths and needs of each individual.
Skills required for the role
Communication and relationship skills
- Through the sharing of your own experience, inspire hope and belief into other parents/carers.
- Engage in public involvement activities.
- Work alongside the Navigator Team.
- Have the ability to engage, motivate and enthuse other parents/carers.
- Be proactive in seeking out different styles and methods of communicating to enhance the young persons engagement and participation.
- Be an ambassador for the Navigator Team by championing and challenging inequalities experienced by parents/carers across the system.
- Raise awareness of recovery language by modelling positive strengths-based, non-discriminatory, non-jargon, non-medicalised language in all areas of work.
- Have the ability to link with other peer support worker networks and forums across the country to share best practice.
Analytical and judgment skills
- Have a high level of self-awareness, being able to be open and give constructive feedback.
- Ability to advocate for the family where challenges arise and compare options to best support other parents/carers.
- Ability to apply the core values and principles of peer support.
- Promote the concept of recovery in all work carried out, and act as an example to other families.
Planning and organisational skills
- Have the ability to plan and organise own workload with good recording skills and have the ability to keep accurate records.
- Commitment to initiate and support self-generated ideas and projects that enhance the quality of service provision using peer support.
- To support the design and delivery of peer support groups for parents and carers of autistic children and those with learning disabilities that have been referred to the Keyworker service.
- To participate in team meetings, present findings and propose areas for development.
- Be able to locate resources, opportunities and activities within the local community as part of the signposting function.
Physical skills
- Key board skills
- Computer literate and experience of using Microsoft office.
- Ability to travel independently within Norfolk & Waveney.
- Be involved in the manual handling of learning resources/equipment.
- Use de-escalation techniques as required.
- Ability to be able to deliver group sessions/workshops online and in a face-to-face setting.
Job description
Job responsibilities
Main Duties and Responsibilities:
- Support parents/carers to interpret their childs assessments with the aim to enhancing understanding and self-management of mental health and wellbeing.
- To monitor and recommend changes to co-produced documents to improve peoples experience of the Navigator service.
- Advocate for families to support the implementation of reasonable adjustments.
- Model personal responsibility, self-awareness, self-belief, self-advocacy and hopefulness via the telling of your own familys story to inspire and instil confidence in other families in a similar situation.
- Share coping strategies and self-help/self-management techniques to other parent/carers.
- Support parents/carers to identify and overcome fears within a relationship of empathy, trust and honesty, challenge negative self-talk and promote the use of recovery focused language.
- Share contacts, resources and signposting of additional support services, community groups and networks that could enable parents/carers to participate in their local community and seek support as required.
- Be able to demonstrate skills that promote the rights of children, young people and parents/carers at all times.
- Work in a way that acknowledges the personal, social, cultural and spiritual strengths and needs of each individual.
Skills required for the role
Communication and relationship skills
- Through the sharing of your own experience, inspire hope and belief into other parents/carers.
- Engage in public involvement activities.
- Work alongside the Navigator Team.
- Have the ability to engage, motivate and enthuse other parents/carers.
- Be proactive in seeking out different styles and methods of communicating to enhance the young persons engagement and participation.
- Be an ambassador for the Navigator Team by championing and challenging inequalities experienced by parents/carers across the system.
- Raise awareness of recovery language by modelling positive strengths-based, non-discriminatory, non-jargon, non-medicalised language in all areas of work.
- Have the ability to link with other peer support worker networks and forums across the country to share best practice.
Analytical and judgment skills
- Have a high level of self-awareness, being able to be open and give constructive feedback.
- Ability to advocate for the family where challenges arise and compare options to best support other parents/carers.
- Ability to apply the core values and principles of peer support.
- Promote the concept of recovery in all work carried out, and act as an example to other families.
Planning and organisational skills
- Have the ability to plan and organise own workload with good recording skills and have the ability to keep accurate records.
- Commitment to initiate and support self-generated ideas and projects that enhance the quality of service provision using peer support.
- To support the design and delivery of peer support groups for parents and carers of autistic children and those with learning disabilities that have been referred to the Keyworker service.
- To participate in team meetings, present findings and propose areas for development.
- Be able to locate resources, opportunities and activities within the local community as part of the signposting function.
Physical skills
- Key board skills
- Computer literate and experience of using Microsoft office.
- Ability to travel independently within Norfolk & Waveney.
- Be involved in the manual handling of learning resources/equipment.
- Use de-escalation techniques as required.
- Ability to be able to deliver group sessions/workshops online and in a face-to-face setting.
Person Specification
Person Specification
Essential
- NVQ Level 3 qualification in a relevant subject
- Minimum of 5 GCSEs (including English) or equivalent
- Have a family member with a diagnosis of Autism or a Learning Disability that you care for or have cared for.
- Have knowledge and understanding of children and young people with autism and/or a learning disability who present with complex needs.
- Have knowledge and understanding of multi-agency working and the variety of local services available to parents/carers to enhance personalised care.
- Knowledge of safeguarding children and adult safeguarding.
- Understanding and practical knowledge of recovery.
- Understanding of the issues and concerns of mental health service users.
- Knowledge and commitment to the rights of children, young people and parents/carers.
- An understanding of the impact of stigma and discrimination.
- Ability to plan and organise own workload.
- Able to demonstrate commitment to high quality care and service provision.
- Good written, verbal and non-verbal communication skills.
- Computer literate with good keyboard skills and experience of using Microsoft office.
- Be able to take the lead in co-production activities.
- Professional in appearance and behaviour.
- High level of self-awareness.
- Ability to share personal story in a professional manner.
- Ability to work in an enabling and creative way.
- Establish and maintain appropriate professional boundaries with children, young people and families.
- The promotion of equality of opportunity and good working relations.
- Recognise people's right to privacy and dignity, treating every person with respect.
- Ability to travel independently within Norfolk & Waveney.
- Be involved in the manual handling of learning resources/equipment.
- Use de-escalation techniques as required.
- Ability to be able to deliver group sessions online and in a face-to-face setting.
Desirable
- Have experience of working/volunteering as a Peer Support Worker (or similar role).
- Have experience of advocating for parents/carers.
- Knowledge of Mental Health Legislation.
- Knowledge of the principles of co-production.
- Knowledge of the principles of recovery and the concept of social inclusion.
- Knowledge and understanding of positive behaviour support.
Person Specification
Person Specification
Essential
- NVQ Level 3 qualification in a relevant subject
- Minimum of 5 GCSEs (including English) or equivalent
- Have a family member with a diagnosis of Autism or a Learning Disability that you care for or have cared for.
- Have knowledge and understanding of children and young people with autism and/or a learning disability who present with complex needs.
- Have knowledge and understanding of multi-agency working and the variety of local services available to parents/carers to enhance personalised care.
- Knowledge of safeguarding children and adult safeguarding.
- Understanding and practical knowledge of recovery.
- Understanding of the issues and concerns of mental health service users.
- Knowledge and commitment to the rights of children, young people and parents/carers.
- An understanding of the impact of stigma and discrimination.
- Ability to plan and organise own workload.
- Able to demonstrate commitment to high quality care and service provision.
- Good written, verbal and non-verbal communication skills.
- Computer literate with good keyboard skills and experience of using Microsoft office.
- Be able to take the lead in co-production activities.
- Professional in appearance and behaviour.
- High level of self-awareness.
- Ability to share personal story in a professional manner.
- Ability to work in an enabling and creative way.
- Establish and maintain appropriate professional boundaries with children, young people and families.
- The promotion of equality of opportunity and good working relations.
- Recognise people's right to privacy and dignity, treating every person with respect.
- Ability to travel independently within Norfolk & Waveney.
- Be involved in the manual handling of learning resources/equipment.
- Use de-escalation techniques as required.
- Ability to be able to deliver group sessions online and in a face-to-face setting.
Desirable
- Have experience of working/volunteering as a Peer Support Worker (or similar role).
- Have experience of advocating for parents/carers.
- Knowledge of Mental Health Legislation.
- Knowledge of the principles of co-production.
- Knowledge of the principles of recovery and the concept of social inclusion.
- Knowledge and understanding of positive behaviour support.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
