Job summary
An exciting opportunity has arisen within the Northeast and
North Cumbria Integrated Care Board (ICB), Continuing Healthcare (CHC) Team,
covering Newcastle and Gateshead. We are looking for an experienced,
self-motivated individual who has the relevant transferable skills to join us as
a Case Manager. You will be working
within an integrated team of both Nursing and Social Work professionals based
at Ridley House in Gosforth which is also the location of our Nurse Assessor,
Appeals, Complaints and Business Support teams.
Main duties of the job
The successful applicant will be a Social Worker registered
with Social Work England or a Registered Nurse with current NMC registration
who can demonstrate significant post registration experience.
We are seeking a dedicated, motivated, and experienced
individual with a high level of emotional intelligence, excellent
communication, and interpersonal skills and that you able to work to stringent
national guidelines. You must be flexible and innovative with excellent
organisational skills. You will be required to work with a wide variety of
stakeholders, including patients and public, local GPs, Provider Trusts,
Voluntary Organizations, the Local Authorities, Public Health, and the ICB.
About us
CHC is a fast-paced environment and the successful candidate
with be those able to thrive upon the ability to support clients and their
families during difficult and emotive situations.
The post would suit a dynamic individual who is committed to
the delivery of excellent healthcare and collaborative working.
Staff are currently working a hybrid model of office,
community and home working and the role will require travel across the
localities of Newcastle and Gateshead, including home visits
For further information please contact: -
Jeni Anderson
Senior Case Manager CHC
Tel 0191 2236503 / 07920182328
Email: jennifer.anderson21@nhs.net
Christine Barker
Senior Operations Manager CHC
Tel: 0191 2236503 / 07584512975
Email: christine.barker16@nhs.net
Job description
Job responsibilities
To undertake Case Management
duties, to meet the assessed needs of patients who receive NHS Continuing
Healthcare funding, communicating, and working in partnership with GPs,
Social Services and other statutory and Voluntary Organisations including
service users.
To co-ordinate and ensure timely
and effective discharge from hospital in patient services whilst ensuring
appropriate risk management is undertaken.
To review the identified care
package provision in line with the individuals needs and cost
effectiveness
To work with patients who have been
assessed as meeting the National Framework for Continuing Healthcare and
NHS Funded Nursing Care
Job description
Job responsibilities
To undertake Case Management
duties, to meet the assessed needs of patients who receive NHS Continuing
Healthcare funding, communicating, and working in partnership with GPs,
Social Services and other statutory and Voluntary Organisations including
service users.
To co-ordinate and ensure timely
and effective discharge from hospital in patient services whilst ensuring
appropriate risk management is undertaken.
To review the identified care
package provision in line with the individuals needs and cost
effectiveness
To work with patients who have been
assessed as meeting the National Framework for Continuing Healthcare and
NHS Funded Nursing Care
Person Specification
Other requirements
Essential
- Must be flexible to meet the needs of the service.
- Car driver.
- Thorough understanding and commitment to equality and diversity.
Experience
Essential
- Understanding of Case Management.
- Knowledge and Understanding of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2022) and an awareness of the local processes used to implement this.
- Proven ability to work across professional boundaries.
- Knowledge of Adult Protection Policy.
- Knowledge of the Mental Capacity Act 2005.
- Knowledge of Standards for Better Health.
- Experience of working in a multidisciplinary setting.
- Experience of reviewing the health and / or nursing needs of individuals
- A background that demonstrates a wide spectrum of inter-agency and multi-agency working
- Experience of handling complaints difficult or conflicting situations effectively.
Desirable
- Experience of risk management.
- Experience of change management.
- To demonstrate knowledge and ability of case management in relation to learning disabilities.
- Experience of applying national framework guidance to CHC and FNC individuals.
Qualifications
Essential
- Registered Social Worker
- Registered Nurse General / Mental Health or Learning Disabilities
- Educated to a minimum of degree level or equivalent
Desirable
- Clinical skills knowledge / training.
- Educated to Masters Level.
- District Nursing qualifications.
Skills and Abilities
Essential
- Excellent communication skills.
- Excellent interpersonal skills
- Time management skills
- Ability to organise own workload
- Motivated
- Ability to work autonomously and to be an effective team player.
- Ability to be able to challenge their own and others concerns with regards to safety, quality, and risk.
- Commitment to maintain own development
- Demonstrate an understanding of the need for regular reviews of clients Health and Social care needs
- Analytical and negotiation skills
- Demonstrate the ability to recognise and act when faced with adult safeguarding issues
- Ability to work well under pressure to meet defined performance targets and deadlines
- Ability to rationalise decisions and complete accurate records that will be scrutinised locally and nationally
- Flexible, adaptable, reliable, and honest, interiority and transparency
- To demonstrate peer support
Desirable
- Experience of working with voluntary and statutory organisations
- A good knowledge of IT systems used for monitoring and recording healthcare.
Person Specification
Other requirements
Essential
- Must be flexible to meet the needs of the service.
- Car driver.
- Thorough understanding and commitment to equality and diversity.
Experience
Essential
- Understanding of Case Management.
- Knowledge and Understanding of the National Framework for Continuing Healthcare and NHS Funded Nursing Care (2022) and an awareness of the local processes used to implement this.
- Proven ability to work across professional boundaries.
- Knowledge of Adult Protection Policy.
- Knowledge of the Mental Capacity Act 2005.
- Knowledge of Standards for Better Health.
- Experience of working in a multidisciplinary setting.
- Experience of reviewing the health and / or nursing needs of individuals
- A background that demonstrates a wide spectrum of inter-agency and multi-agency working
- Experience of handling complaints difficult or conflicting situations effectively.
Desirable
- Experience of risk management.
- Experience of change management.
- To demonstrate knowledge and ability of case management in relation to learning disabilities.
- Experience of applying national framework guidance to CHC and FNC individuals.
Qualifications
Essential
- Registered Social Worker
- Registered Nurse General / Mental Health or Learning Disabilities
- Educated to a minimum of degree level or equivalent
Desirable
- Clinical skills knowledge / training.
- Educated to Masters Level.
- District Nursing qualifications.
Skills and Abilities
Essential
- Excellent communication skills.
- Excellent interpersonal skills
- Time management skills
- Ability to organise own workload
- Motivated
- Ability to work autonomously and to be an effective team player.
- Ability to be able to challenge their own and others concerns with regards to safety, quality, and risk.
- Commitment to maintain own development
- Demonstrate an understanding of the need for regular reviews of clients Health and Social care needs
- Analytical and negotiation skills
- Demonstrate the ability to recognise and act when faced with adult safeguarding issues
- Ability to work well under pressure to meet defined performance targets and deadlines
- Ability to rationalise decisions and complete accurate records that will be scrutinised locally and nationally
- Flexible, adaptable, reliable, and honest, interiority and transparency
- To demonstrate peer support
Desirable
- Experience of working with voluntary and statutory organisations
- A good knowledge of IT systems used for monitoring and recording healthcare.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
